Mark Gil Olan Email & Phone Number

Eastwood, Quezon City

• Skilled in Quote To Cash, Order Management, Purchase Orders, Business Process, Customer Relationship Management (CRM), Business Process Outsourcing (BPO), and Project Management.
• End to End Support for IBM Opportunity Owners
• Order entry for IBM hardware products ( power, storage and mainframe )
• Pricing
• Backlog management
• Billing and Invoicing

Hanston Square Ortigas

-Prepares prices, BMC and P&L in appropriate pricing tools. -Maintain good audit posture through usage of approval tools, processes, and evaluation methodologies-Contribute to winning and profitable price proposals on time-Conducts analysis of revenues, cost and GP for IBM solutions-Work with NA peers in other regions in implementing a global pricing.

Ortigas, Philippines

• Leads in the resolution of sales transaction support issues brought forward by Business Partners. Actively manages a portfolio of requests and ensures high quality support (timing and content) by awareness of time.
• Advocates on behalf of requestor to the appropriate support functions and pro-actively works towards issue resolution through an understanding of the core inhibitors to each issue
• Consults with all parties involved in issue resolution by employing effective communication and judgment based on knowledge of channel, aligned function in question, and perspective of all involved
• Assistance in bid/firm order exemption approvals.
• Coordinates with Business partners and assists from initial phase through delivery, especially during critical situations

Makati

• Performs an audit for contracts packages received from IBM US Sales Team to ensure that all documents are complete and valid. CSA submits a quality contract package to the appropriate focal for processing.
• Obtains and validates client information such as customer name and number, credit check ratings and client’s historical engagements with IBM.
• Responsible for bringing all contract issues and missing requirements to resolution by coordinating with the IBM US Sales team and appropriate focal.
• Analyzes the business line portfolio of contracts in order to optimize their overall revenue and profitability.
• Actively participates in the different forums for business process review and improvement: monthly education with business process owners, advisors, and sales team via conference call; weekly meetings for continuous.

Makati

• Provide direct assistance to sales representatives in performing a flexible set of activities driven by acquired knowledge of the Sector/Products/IBM Clients on behalf of the Sales team aiming to increase Sales of.
• Facilitate contract component processes including GPE,BTT and approval processes
• Productivity and to gain additional potential revenue.
• Facilitates the creation of the draft proposal.
• Facilitate any revisions and change
• Facilitate and or submit CSID, if OO engaged BSS for all services above

Muntinlupa

• Monitor team performance (quality, productivity and timeliness standards)
• Coach team members on proper handling of transactions
• Identify and document inquiries, clarifications and training gaps for reference of the team
• Work with process trainer for process documentation
• Assist Team Leader in generating management reports
• Supervise team in absence of the Team Leader

Muntinlupa

• Evaluates completeness of application, requirements and state compliance
• Prepares correspondence related to temporary life insurance coverage
• Verifies agent and agency information
• Regularly coordinates with the SME for process clarification and documentation
• Contribute to the unit and company-wide initiatives and projects
• Promotes positive working environment

Makati

• Notify clients to pick up their personal accident insurance
• Deals with clients.
• Performs telemarketing strategies and techniques to persuade clients to acquire company products.
• Selling products to prospective and existing clients

Makati

• Filing, encoding and other office workaround

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

Activities and Societies: Junior Public Institute of Accountant Junior Marketing Association

High School