During the past 17 years my role as Managing Director has involved every aspect of the business from the day to day running of vehicles, operations and guiding tours through to key management decisions.• Sales/Marketing – created a strong brand, produced brochures and other print resources, developed website and overseen all aspects of marketing. • International marketing – attended Kiwilink North America and presenting Hasslefree Tours to travel agents and wholesalers• Fleet… Show more During the past 17 years my role as Managing Director has involved every aspect of the business from the day to day running of vehicles, operations and guiding tours through to key management decisions.• Sales/Marketing – created a strong brand, produced brochures and other print resources, developed website and overseen all aspects of marketing. • International marketing – attended Kiwilink North America and presenting Hasslefree Tours to travel agents and wholesalers• Fleet management – day to day operations, allocating vehicles to tours, service, maintenance and repair scheduling, maintaining legal requirements and overseeing construction and design of unique custom built vehicles as well as further vehicle developments in consultation with experts as required• Financial – invoicing, paying bills, wages, tracking budget, creating projections and working closely with Accountant and Bank Manager• Human Resources– recruitment of staff, training and development, rostering• Guiding/driving – attending to client comfort and safety and delivering informative, relevant and enjoyable commentary• Planning – from the day to day running of the business through to producing 12 month business, sustainability and marketing plans • Business development – creating, developing and refining Tours as well as the acquisition of two competitive businesses• Quality control – regularly surveying clients to ensure maximum customer satisfaction, receiving daily feedback from guides • Day to Day operation - responding to enquiries, reservations, attending seminars, sales calls and working with suppliers Show less

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