Mark Gingery Email & Phone Number

Mary Esther, Fl, Us

Hurlburt Field, Florida, United States

Act as the lead/senior Incident Manager. Train and mentor, all the Incident Managers (Contractors) and Operations Controllers (Military). Writes and/or update procedures (TTPs) and work flow on the duty/responsibilities that need to be accomplished. Manage the rapid progression of incidents from creation to completion. Develop and implement the Incident Management Process. Ensure that the Incident Management Process is followed. Analyze incident trends and recommends corrective actions. Provide inputs to problem management teams during root cause investigations. Ensure incident reports include adequate notes for later review and analysis. Ensure that incident tickets have the most current information and or applicable corrective action(s). Ensure follow-up changes, incident tickets, and work orders are submitted and scheduled as appropriate. Perform trend analyses on incidents, developing and publishing reports as directed. Documents the relationship of incidents to configuration items. Documents and tracks plan(s) to resolve, prevent, and mitigate future incidents of the same nature. Monitor the effectiveness of the Incident Management Process and making recommendations for improvement.Format and disseminates reports to higher leadership, peers, and subordinate units. Prepare and conduct the OCONUS and CONUS weekly meeting. Participates in SOCOM 0815 meeting and the 16 Air Force 1200 meetings and any additional meetings and/or conferences as needed. Analyses, prepares, and disseminates Authorized Service Interruptions (ASIs) to higher leadership, peers, and subordinate units.Set up IT support systems so end users can utilize systems with minimal issues. Engages and coordinates technical resources across IT support teams. Perform work completion, notifications, and escalations within prescribed service level agreements (SLAs).

Hurlburt Field, Florida, United States

Act as the lead/senior Incident Manager. Train and mentor, all the Incident Managers (Contractors) and Operations Controllers (Military). Writes and/or update procedures (TTPs) and work flow on the duty/responsibilities that need to be accomplished. Manage the rapid progression of incidents from creation to completion. Develop and implement the Incident Management Process. Ensure that the Incident Management Process is followed. Analyze incident trends and recommends corrective actions. Provide inputs to problem management teams during root cause investigations. Ensure incident reports include adequate notes for later review and analysis. Ensure that incident tickets have the most current information and or applicable corrective action(s). Ensure follow-up changes, incident tickets, and work orders are submitted and scheduled as appropriate. Perform trend analyses on incidents, developing and publishing reports as directed. Documents the relationship of incidents to configuration items. Documents and tracks plan(s) to resolve, prevent, and mitigate future incidents of the same nature. Monitor the effectiveness of the Incident Management Process and making recommendations for improvement.Format and disseminates reports to higher leadership, peers, and subordinate units. Prepare and conduct the OCONUS and CONUS weekly meeting. Participates in SOCOM 0815 meeting and the 16 Air Force 1200 meetings and any additional meetings and/or conferences as needed. Analyses, prepares, and disseminates Authorized Service Interruptions (ASIs) to higher leadership, peers, and subordinate units.Set up IT support systems so end users can utilize systems with minimal issues. Engages and coordinates technical resources across IT support teams. Perform work completion, notifications, and escalations within prescribed service level agreements (SLAs).

Hurlburt Field, Florida, United States

Offer technical assistance for hardware and software issues through the help desk for the wing/unit; escalate issues as needed. Administer SharePoint Administration, mail, and server group permissions. Support hardware, software, and networks by building profiles, data transfers, and system designs. Configure OS/applications. Install/configure/test laptops, printers, and other peripherals. Administer and diagnose multiple systems to include creating user accounts, and setting permission levels for CON-IT, KtFile Share, SharePoint, servers, and wing/unit email groups.

Fort Benning, Georgia, United States

Developed requirements and operational instructions for applications/systems including Information Assurance (IA), supported IA personnel in the administration of and compliance with IA policies and procedures. Managed resources and oversaw strategic investment strategies. Provided hardware, software, and network technical support. Maintained Xerox networked printers for the Garrison, and maintained, diagnosed, troubleshot, and relocated network printers. Trained the new Information Assurance Support Officer in Directorate procedures, Army IA regulations, and Network Enterprise Center regulations and procedures.

Fort Benning, Georgia, United States

Developed requirements and operational instructions for applications/systems including Information Assurance (IA); supported IA personnel in the administration of and compliance with IA policies and procedures. Managed resources and oversaw strategic investment strategies. Provided hardware, software, and network technical support. Maintained Xerox networked printers for the Garrison, and maintained, diagnosed, troubleshot, and relocated network printers. Trained the new Information Assurance Support Officer in Directorate procedures, Army IA regulations, and Network Enterprise Center regulations and procedures.

Fort Benning, Georgia, United States

Efficiently used advanced skills to develop IM/IT processes and resources. Served as a liaison to the Network Enterprise Center that reported/tracked user requirements and alerted them of network issues. Documented IT purchases and system deployments with the Network Enterprise Center and G6. Maintained user lists and IT assets. Guided organization users on IT policy. Instituted and enforced IM/IT policies and procedures in partnership with the local Network Enterprise Center and with Information Assurance Management personnel. Authored requirements for operational instructions for applications and systems such as Information Assurance; supported IA personnel in the administration of and compliance with IA policies and procedures. Managed resources and strategic investment strategies. Acquired/managed IT equipment and services for functional applications; supported hardware, software, and networks; built images/re-images; data transfers; system designs; and implementations. Configured OS and applications. Installed and tested PCs/laptops, printers, and other peripherals.

Fort Benning, Georgia, United States

Wrote operational instructions for applications and systems such as Information Assurance, and supporting IA personnel in the administration of, and compliance with IA policy and procedures. Provided resource management and strategic investment strategies. Held answerable for the acquisition/management of IT equipment/services for applications; supported hardware, software, and networks. Created images/re-images, data transfers, system designs, and implementations. Configured OS and software programs. Tasked with installing and testing PCs/laptops/peripherals.

Fort Benning, Georgia, United States

Charged with providing telephone/in-person technical, operations, issue, inventory, and training support to the users of company training laptops. Completed hardware diagnostics, repairs, and replacements. Helped plan/design personal computer support systems, training, and coaching of technicians on repair techniques and customer service/support. Created image data transfers, system designs, and implementations; installed/tested laptops and peripherals; and configured OS and software programs.