Career SummarySeasoned Information Technology professional with over 26 years of experience.Service-oriented approach with extensive commendations regarding the development of internal and external customers. Creative leadership guiding workflow processes and performance results. Experience• Public Transportation IT Leader collaborating with existing partnerships to enhance the systematic movement of data• Unique ability to quickly identify issues and processes to resolve data collection and flow within the business• Daily operational alliance with providers to include MSP and all SaaS vendors• Planned system migrations from On-Premise servers to SaaS solutions to allow upgradeability • Extensive experience troubleshooting, upgrading, and maintaining software, hardware, and firmware for PCs and laptops in an Active Directory domain enterprise• Google IT Support Professional Certificate• AMF Pro for daily support of K-12 district of approximately 1900 students iPads 1:1, 200 classrooms including 180 Teaching iPads, Apple TV• Installation and updating Windows 7, Windows 10• Create machine Images for deployment using Acronis True Image and backup existing machines.• Manage IT Help Desk: triage, assign and manage tickets• IT Liason for district teachers and administration• IT Team Lead $20 million Capital Project• Relocation of all networking in network closet and cabinet• IT Team Lead Building Project of Elementary Schools, District Offices, Maintenance Complex• New wiring, installation, support of all technology for each building • IT Team Lead Student Enrichment Program• Increased student enrollment from 6 to 20 students per year• Training and supervision of students in technical and soft skill management• Inventory management including ordering and assignment of all devices for all students, teachers and administrators• Extensive knowledge of Telecommunications and Data Connectivity• Avaya PBX support and Key systems in 90+ locations• Network switch connection to backbone and phone interfaces• Expert knowledge of network wiring and terminations• Specialties: Imaging machines using multiple Software Suites• Troubleshooting all desktop-related issues from network through desktop and peripherals• Installation of all computer and telephony equipment, wiring to the finished setup of all phones, computers, printers, network switches and servers• Daily support of the HelpDesk Infrastructure of K-12 School District and Classroom Integration of Technology, including Computer Hardware, Apple TV and Installation of 75in LCD TV's