Change Manager
Current
Feb 2023 - Present
AeroLeads people directory · profile
Mark Glidden Email & Phone Number
Change Manager at Diligenta
at
Diligenta - a subsidiary of Tata Consultancy Services
1 work email found
@diligenta.co.uk
1 phone found area 855
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Change Manager at Diligenta
Location
Livingston, Scotland, United Kingdom
Company size
Who is Mark Glidden? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mark Glidden is listed as Change Manager at Diligenta at Diligenta - a subsidiary of Tata Consultancy Services, a with 1404 employees, based in Livingston, Scotland, United Kingdom. AeroLeads shows a work email signal at diligenta.co.uk, phone signal with area code 855, and a matched LinkedIn profile for Mark Glidden.
Mark Glidden previously worked as Change Manager at Diligenta - A Subsidiary Of Tata Consultancy Services and Change Manager at Standard Life Assurance: Part Of Phoenix Group Careers. Mark Glidden holds Beng from Edinburgh Napier University.
Company email context
Email format at Diligenta - a subsidiary of Tata Consultancy Services
This section adds company-level context without repeating Mark Glidden's masked contact details.
{first}.{last}@diligenta.co.uk
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AeroLeads found 1 current-domain work email signal for Mark Glidden. Compare company email patterns before reaching out.
Profile bio
About Mark Glidden
I am a highly accomplished and resourceful Business Transformation and Change Professional with a record of achievement, within world-class organisations. I have a proven ability to identify, design and implement solutions which improve customer experience, service delivery and financial performance. I am firmly committed to improving customer and colleague experience by focusing on the customer journey and delivering operational excellence. Self-directed and task oriented with proven leadership, presentation, and listening skills.
Listed skills include Process Improvement, Change Management, Bpo, Outsourcing, and 38 others.
Current workplace
Mark Glidden's current company
Company context helps verify the profile and gives searchers a useful next step.
Diligenta - A Subsidiary Of Tata Consultancy Services
12 roles · 27 years
Mark Glidden work experience
A career timeline built from the work history available for this profile.
Change Manager
Jun 2020 - Feb 2023
Director
Mark Glidden Consultancy Limited
Self employed Business Transformation and Change consultant
Feb 2020 - Jun 2020
Journey Manager
Cybg Plc
I am accountable for leading and enabling pan-enterprise transformation through the most appropriate project management methodology in order to identify and implement areas of improvement for customer experience and effort whilst delivering operational efficiencies. - Accountable for the management of end to end journey reviews effectively utilising associated resources within specified timescales and budget. - Identification and delivery of targeted cost reductions, capacity creation, and customer experience improvements through the use of data and customer/colleague engagement - Regular and active engagement with senior stakeholders to support cultural change appetite and deliver capability/sustainability within each business unit. - Providing feedback and ongoing coaching to journey team members and receiving business units.- Setting measurable objectives for journey team members aligning the program deliverables with the company purpose and values - Empowering team members to take ownership to deliver optimised solutions for customers.
Jun 2017 - Feb 2020
Continuous Improvement Manager
Accountable for the leadership, management and delivery of large/complex business initiatives utilising a wide range of process improvement tools and methods as well as standard project management disciplines. - Accountable for the identification, baselining and quantification of both customer and business improvement opportunities - Responsible for the implementation of agreed improvements and realisation of identified benefits. - Identification of stakeholders and the associated ongoing management of relationships. -Accountable for the delivery and sustainability of Operation Excellence practice and procedure across customer support teams.- Development of workshop materials and facilitation of workshops to ensure required outputs are achieved in order to meet program requirements.
Jan 2015 - May 2017
Pre-Sales & Implementation Engineer (Inbound)
Williams Lea
Sep 2014 - Jan 2015
Technical Analyst (Inbound)
Williams Lea
Apr 2012 - Sep 2014
Business Analyst (Inbound)
Williams Lea
Dec 2011 - Apr 2012
Account Director
Williams Lea
Account Director for Williams Lea at Express Scripts Inc Missouri
Feb 2011 - Dec 2011
Production Manager (Input Services)
Williams Lea
May 2008 - Jan 2011
Applications Engineer (Secondment)
Oct 2007 - Apr 2008
Production Supervisor
2000 - Sep 2007
Team & coworkers
Colleagues at Diligenta - a subsidiary of Tata Consultancy Services
Other employees you can reach at diligenta.co.uk. View company contacts for 1404 employees →
BM
Ben Mcelhone
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesEdinburgh, Scotland, United Kingdom
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EH
Emily Haskins
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesGreater Bristol Area, United Kingdom
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SL
Steve Lewis
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesRedhill, England, United Kingdom
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JO
Jade O’Hara
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesGreater Liverpool Area, United Kingdom
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SK
Sharon Kelly
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesWarrington, England, United Kingdom
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RM
Russ Masters
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesSalisbury, England, United Kingdom
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FI
Fabrizio Infante
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesBannockburn, Scotland, United Kingdom
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MM
Meridabravsz Meridabravsz
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesChennai, Tamil Nadu, India
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JG
James Gubbins
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesGreater Bristol Area, United Kingdom
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BW
Ben Wright
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesLeeds, England, United Kingdom
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Ben Mcelhone
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesEdinburgh, Scotland, United Kingdom
View →
EH
Emily Haskins
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesGreater Bristol Area, United Kingdom
View →
SL
Steve Lewis
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesRedhill, England, United Kingdom
View →
JO
Jade O’Hara
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesGreater Liverpool Area, United Kingdom
View →
SK
Sharon Kelly
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesWarrington, England, United Kingdom
View →
RM
Russ Masters
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesSalisbury, England, United Kingdom
View →
FI
Fabrizio Infante
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesBannockburn, Scotland, United Kingdom
View →
MM
Meridabravsz Meridabravsz
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesChennai, Tamil Nadu, India
View →
JG
James Gubbins
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesGreater Bristol Area, United Kingdom
View →
BW
Ben Wright
Colleague at Diligenta - A Subsidiary Of Tata Consultancy ServicesLeeds, England, United Kingdom
View →
2 education records
Mark Glidden education
FAQ
Frequently asked questions about Mark Glidden
Quick answers generated from the profile data available on this page.
What company does Mark Glidden work for?
Mark Glidden works for Diligenta - a subsidiary of Tata Consultancy Services.
What is Mark Glidden's role at Diligenta - a subsidiary of Tata Consultancy Services?
Mark Glidden is listed as Change Manager at Diligenta at Diligenta - a subsidiary of Tata Consultancy Services.
What is Mark Glidden's email address?
AeroLeads has found 1 work email signal at @diligenta.co.uk for Mark Glidden at Diligenta - a subsidiary of Tata Consultancy Services.
What is Mark Glidden's phone number?
AeroLeads has found 1 phone signal(s) with area code 855 for Mark Glidden at Diligenta - a subsidiary of Tata Consultancy Services.
Where is Mark Glidden based?
Mark Glidden is based in Livingston, Scotland, United Kingdom while working with Diligenta - a subsidiary of Tata Consultancy Services.
What companies has Mark Glidden worked for?
Mark Glidden has worked for Diligenta - A Subsidiary Of Tata Consultancy Services, Standard Life Assurance: Part Of Phoenix Group Careers, Mark Glidden Consultancy Limited, Cybg Plc, and Clydesdale Bank.
Who are Mark Glidden's colleagues at Diligenta - a subsidiary of Tata Consultancy Services?
Mark Glidden's colleagues at Diligenta - a subsidiary of Tata Consultancy Services include Ben Mcelhone, Emily Haskins, Steve Lewis, Jade O’Hara, and Sharon Kelly.
How can I contact Mark Glidden?
You can use AeroLeads to view verified contact signals for Mark Glidden at Diligenta - a subsidiary of Tata Consultancy Services, including work email, phone, and LinkedIn data when available.
What schools did Mark Glidden attend?
Mark Glidden holds Beng from Edinburgh Napier University.
What skills is Mark Glidden known for?
Mark Glidden is listed with skills including Process Improvement, Change Management, Bpo, Outsourcing, Service Delivery, Business Process Improvement, Lean Manufacturing, and Vendor Management.
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