Mark Goodnight Email & Phone Number

Tulsa, OK, US

Tulsa, Oklahoma

Helped with Vulnerabilities and Tier 3 support.

• Packaging software into one-click silent installs for ease of installation and deployment through a combination of coding and proven packaging skills
• Install Shield and scripting (PS Wrapper, bat, cmd, vbs, PS, Auto IT) combined coding expert
• Proven experience with testing software developed internally and/or in conjunction with vendors and customers to verify functionality of the install
• Experience with both vendor supplied applications and custom developed applications into the managed desktop environment while adhering to established change management policies and observing SOPs to ensure good and.
• Deploying software fixes through SCCM, including providing reports to customers of the status of the deployment
• Implementing, troubleshooting and managing computers through GPO AGPM

Tulsa, Oklahoma, United States

• Ensured end-users have optimal PC working environment
• Helped front-line support groups have procedures and tools to reimage, troubleshoot the desktop environment, and manage PC environment related incidents, problems, and requests.
• Develops application packages for automated deployment and SCCM Application Catalog with branding details
• Ensured the PC environment is stable with all other healthcare systems, which requires coordinated work with other IT Department teams and other administrative departments as required.
• Assisted in the inventory of software and PC hardware by developed inventory collection methods in conjunction with other owners of inventory assets
• Tier 3 support for desktop and helpdesk cases