Helped with Vulnerabilities and Tier 3 support.

• Packaging software into one-click silent installs for ease of installation and deployment through a combination of coding and proven packaging skills• Install Shield and scripting (PS Wrapper, bat, cmd, vbs, PS, Auto IT) combined coding expert• Proven experience with testing software developed internally and/or in conjunction with vendors and customers to verify functionality of the install• Experience with both vendor supplied applications and custom developed applications into the managed desktop environment while adhering to established change management policies and observing SOPs to ensure good and sound IT practices during the building/testing/deployment/analysis of software packages in the SCCM / MECM environment• Deploying software fixes through SCCM, including providing reports to customers of the status of the deployment• Implementing, troubleshooting and managing computers through GPO AGPM• Managing virtual machines through Vsphere• Assisting customers with policy standards and paperwork• Represented and overseen changes to numerous change control advisory boards - High understanding of risks involved with deployments and updates.• Microsoft Active Directory - management of computers across a multi-domain enterprise• Management and deployment support of over 150,000 endpoint devices in multi-site and multi-state WAN• Administration of SCCM console software library and application catalog• Understanding of Agile methodology and practices• Service Now and Remedy ticketing systems• Documentation and knowledge base writing skills

• Ensured end-users have optimal PC working environment• Helped front-line support groups have procedures and tools to reimage, troubleshoot the desktop environment, and manage PC environment related incidents, problems, and requests.• Develops application packages for automated deployment and SCCM Application Catalog with branding details• Ensured the PC environment is stable with all other healthcare systems, which requires coordinated work with other IT Department teams and other administrative departments as required.• Assisted in the inventory of software and PC hardware by developed inventory collection methods in conjunction with other owners of inventory assets• Tier 3 support for desktop and helpdesk cases• Break/Fix – troubleshoot and resolve issues as they arrive, from software to hardware and supported mobile devices.• Desktop hardware troubleshooting – fix issues as need be, including contacting vendor warranty support• Move/Upgrade – Coronation of office relocations, user and/or upgrading Windows OS devices as requested, including installing new software and hardware• On-site support of over 5,000 devices including travel to remote locations and hospitals.• Manage deployment fixes for Kronos, a timecard solution• Active Directory Management of computer devices for domain, auto logon accounts and policy driven management of AD OU structure• Maintenance and update of OS build images • Norton Ghost and manage the images• Project Manager and Deployment Engineer Lead for implementing Bitlocker encryption on 100+ user devices• Network wiring including Patch and Network cabling management• Server OS - Server manager support