Mark Gottschalk Email & Phone Number

Round Rock, Texas

Promoted to oversee the global operations team supporting consumer retail channel business across North America, Australia, and New Zealand with $2.2B in revenue, $314M margin, and 2.9 million units sold. Steer GTM strategy for brick-and-mortar, distribution, and e-tail channels. Drive global retail process improvement programs, including new country expansion and new product introductions. ✅ Enabled retail sales team to attain 1.6 million units, $1.7B in revenue, and $218.7M margin… Show more Promoted to oversee the global operations team supporting consumer retail channel business across North America, Australia, and New Zealand with $2.2B in revenue, $314M margin, and 2.9 million units sold. Steer GTM strategy for brick-and-mortar, distribution, and e-tail channels. Drive global retail process improvement programs, including new country expansion and new product introductions. ✅ Enabled retail sales team to attain 1.6 million units, $1.7B in revenue, and $218.7M margin (FY24) by bridging the gap between sales and execution while directing all E2E sales support efforts.✅ Facilitated $78M in incremental sales revenue annually by orchestrating new channel partner onboarding.✅ Resolved ongoing carrier performance issues, recovering $26M of missing or delayed assets by implementing a rigorous business management system.✅ Identified and addressed ODM build error affecting 160,000 units ($88M in revenue) targeted by Black Friday sales. Quickly assembled a global project team to capture impacted units, reroute good supply to separate locations, negotiate rework solutions in the US, and redeploy retail partners with no impact on initial delivery commitments. ✅ Enhanced customer experience and ensure alignment with brand standards by streamlining the end-to-end supply chain, logistics, and operating procedures.✅ Significantly increased productivity and efficiency by building a project team focused on robotics automation and quality optimization. Executed 23 projects, yielding annual time savings ROI of 7,500 man-hours.✅ Played a key role in sustainable retail growth by conducting forums with senior leaders to inform direction on key business metrics.✅ Ensured customer satisfaction by driving expeditious, cost-effective resolution of product quality issues and delivering customized product/program solutions.✅ Established a strong talent pipeline by collaborating with local university graduate programs. Show less

Round Rock, Texas, United States

Directed global demand planning and program management teams supporting sales growth targets of $2.4B in revenue, $93.9M margin, and 4.3 million units. Planned lifecycle inventory assortments, product delivery schedules, and replenishment timelines in partnership with retail buying teams. Defined component supply roadmaps, manufacturing build schedules, and delivery schedules to meet channel partner-requested timelines in collaboration with global supply chain, fulfillment, and logistics teams.… Show more Directed global demand planning and program management teams supporting sales growth targets of $2.4B in revenue, $93.9M margin, and 4.3 million units. Planned lifecycle inventory assortments, product delivery schedules, and replenishment timelines in partnership with retail buying teams. Defined component supply roadmaps, manufacturing build schedules, and delivery schedules to meet channel partner-requested timelines in collaboration with global supply chain, fulfillment, and logistics teams. ✅ Delivered $1.8M in annual savings by spearheading the launch of a retail demand planning platform, replacing the contracted Dell channel manager tool.✅ Achieved a 10-point increase in customer on-time delivery performance over 4 consecutive quarters by leveraging 4 Disciplines of Execution methodology.✅ Attained a 95% decrease in annual compliance fines (from $1M to $50K) and a 14% increase in on-time delivery performance (from 83% to 97%) through customer support model optimization.✅ Promoted sustainable retail growth by working closely with senior leaders to determine key business metrics and untapped opportunities. ✅ Provided retail channel partners with visibility into sales in/out inventory on hand and DSI data by driving the rollout of collaborative planning forecasting and replenishment (CPFR) cadence.✅ Diminished waste and E&O accumulation within manufacturing and distribution facilities by ensuring accurate forecasts.✅ Simplified PO receipt, invoicing, and channel performance KPIs by implementing EDI capabilities for individual customers. Show less

Round Rock, Texas, United States

✅ Played a key role in new product launches and transitions by managing product readiness timelines for global retail lifecycle cadence. ✅ Led global product development initiative for Wal-Mart, steering key decisions around consistent pricing, packaging, marketing, supply chain, and fulfillment modeling. ✅ Established sustainable processes to ensure a robust supply chain supporting business in Puerto Rico and Canada.

Round Rock, Texas, United States

✅ Created the strategy and implemented Spanish-speaking consumer sales, care, and support solutions resulting in ~$36 million annually in incremental revenue.✅ Owned project timelines and drove accountability across multiple cross-functional teams, both in-house and internationally, to meet key project deadlines.✅ Partnered with external banking institutions to develop financing solutions tailored to native Spanish-speaking customers.✅ Worked with internal/external… Show more ✅ Created the strategy and implemented Spanish-speaking consumer sales, care, and support solutions resulting in ~$36 million annually in incremental revenue.✅ Owned project timelines and drove accountability across multiple cross-functional teams, both in-house and internationally, to meet key project deadlines.✅ Partnered with external banking institutions to develop financing solutions tailored to native Spanish-speaking customers.✅ Worked with internal/external marketing teams to develop and launch targeted TV/radio/media campaigns geared to build brand awareness for Spanish-speaking consumers. Show less

Round Rock, Texas, United States

✅ Owned the relationship between client and vendor for a 300-seat call center in the Philippines, supporting 20,000 calls per week, and delivering $155M in annualized sales.✅ Developed and implemented action plans geared to maximize income while stabilizing and lowering operating expenses.✅ Accountable for personnel management and development, driving direct reports in meeting monthly metric goals, both for Dell and the partner sites.

Round Rock, Texas, United States

✅ Owned the relationship between client and vendor for five call centers in the Philippines, Maine, Virginia, Canada, and Argentina which generated over $200 million in annual revenue. ✅ Drove growth of close rate by 142% year over year while continuing to drive the overall growth of average order value by 54%.✅ Developed and supported cross-functional partnerships driving new offerings, pricing strategy, performance strategy, and goal setting.

Round Rock, Texas, United States

✅ Managed the relationship between client and vendor for both inbound and outbound Extended Services sales accounts, delivering $60 million in annualized sales.✅ Drove growth of close rate by 28% year over year while driving the overall growth of order values by 16%.✅ Led partner sites to hit 100% of revenue goals while operating on less than 85% of forecasted outbound leads, consistently maintaining margin percentages over 110%.

Temple, Texas, United States