Providing vocational rehabilitation services to both exempt and registered employers across industries such as labour hire, transport, manufacturing, retail and food production. Responsible for consistent and safe return to work outcomes within industry key targets whilst ensuring both the individual needs of the injured worker and the business needs of the employer are met. • Project management of key organizational and agent strategies such as Working Directors project, Labour Hire… Show more Providing vocational rehabilitation services to both exempt and registered employers across industries such as labour hire, transport, manufacturing, retail and food production. Responsible for consistent and safe return to work outcomes within industry key targets whilst ensuring both the individual needs of the injured worker and the business needs of the employer are met. • Project management of key organizational and agent strategies such as Working Directors project, Labour Hire project, etc• Developed personal tracking and performance monitoring tools to achieve and sustain industry results• Business development, process analysis and workplace training• Stakeholder management including legal professionals, medical practitioners, union representatives, etc• Coaching and Mentoring Show less

Providing vocational rehabilitation services to both exempt and registered employers across industries such as Spotless, Toyoda Gosei and government agencies in both local and regional areas. Responsible for business development, including definition of key growth strategy resulting in 120% referral growth over two years. • Strategic Planning• Compliance and auditing• Data collection and reporting • Stakeholder management including legal professionals, medical practitioners… Show more Providing vocational rehabilitation services to both exempt and registered employers across industries such as Spotless, Toyoda Gosei and government agencies in both local and regional areas. Responsible for business development, including definition of key growth strategy resulting in 120% referral growth over two years. • Strategic Planning• Compliance and auditing• Data collection and reporting • Stakeholder management including legal professionals, medical practitioners, union representatives, etc• Coaching and Mentoring • Workplace Health and Safety Show less

Established own vocational rehabilitation company and recruited four highly skilled Rehabilitation Consultants within twelve months, retaining them to business close. Established strong business systems and procedures to support outstanding industry results, supported by effective stakeholder relationships that remain loyal to the present time. Concluded the business closed due to change in legislation that resulted in having to choose to commit to exponential business growth (conflicting with… Show more Established own vocational rehabilitation company and recruited four highly skilled Rehabilitation Consultants within twelve months, retaining them to business close. Established strong business systems and procedures to support outstanding industry results, supported by effective stakeholder relationships that remain loyal to the present time. Concluded the business closed due to change in legislation that resulted in having to choose to commit to exponential business growth (conflicting with family commitments at the time) or merge with larger organization.• Strategic Planning in a Workers Compensation Environment• Business management, including reporting, invoicing, payroll, policy and procedures, performance appraisals, compliance, tender applications, agent reporting, financial management and team development.• Leadership of a high performing, highly engaged and customer focused team• Data Collection and Interpretation• Business Development• Audit and Compliance• Change Leadership• ARPA Executive Committee member, representing small providers Negotiating financial settlement or consequent case management decisions. Show less

Using previous claims management skills whilst engaged in tertiary studies and a full time supervision program, I moved from claims management to injury management where I was accredited as a Vocational Rehabilitation Consultant, quickly establishing a full portfolio and promoted to mentor and team leader within the organisation. • Medical and Vocational Rehabilitation Strategies and Problem Solving• Strategic Planning in a Workers Compensation Environment• Stakeholder Relationship… Show more Using previous claims management skills whilst engaged in tertiary studies and a full time supervision program, I moved from claims management to injury management where I was accredited as a Vocational Rehabilitation Consultant, quickly establishing a full portfolio and promoted to mentor and team leader within the organisation. • Medical and Vocational Rehabilitation Strategies and Problem Solving• Strategic Planning in a Workers Compensation Environment• Stakeholder Relationship Management• Performance Management• Business Development Show less

Claims Management of all significant workplace injuries and near misses, responding immediately to any workplace health and safety breaches or reported misconduct.Management of workers compensation and rehabilitation, including processing of all new claims, instructing Rehabilitation Consultants and solicitors, case conferencing and reviews with employers.

I was again promoted to the Executive Team in Victoria, where I lead core projects to support claims management cost mitigation strategies including the establishment of KPI performance monitoring tools and implementation of change management strategies. I designed and implemented key qualitative and quantitative reporting tools to track KPI performance and monitor bench marking. I established and participated in multidisciplinary intervention forums to identify alternate strategies for complex… Show more I was again promoted to the Executive Team in Victoria, where I lead core projects to support claims management cost mitigation strategies including the establishment of KPI performance monitoring tools and implementation of change management strategies. I designed and implemented key qualitative and quantitative reporting tools to track KPI performance and monitor bench marking. I established and participated in multidisciplinary intervention forums to identify alternate strategies for complex and ‘stuck’ claims and lead a two year medical project analyzing key indicators of successful medical strategies implemented by treating parties for complex claims• Project Management • Strategic Planning in a Workers Compensation Environment• Data Collection and Interpretation• Performance Management and Monitoring • Change Leadership Show less

I was promoted to a new posting in Perth with FAI, responsible for the management of a team of 40 staff and build effective working relationships internally and with key stakeholders to experience 12% market growth in less than a year.• Strategic Planning in a new Workers Compensation Environment (WA)• Team Leadership• Change Management and Leadership • Data Collection and Interpretation• Business Development• Occupational Health and Safety Audits and Training On-Site… Show more I was promoted to a new posting in Perth with FAI, responsible for the management of a team of 40 staff and build effective working relationships internally and with key stakeholders to experience 12% market growth in less than a year.• Strategic Planning in a new Workers Compensation Environment (WA)• Team Leadership• Change Management and Leadership • Data Collection and Interpretation• Business Development• Occupational Health and Safety Audits and Training On-Site for clients Show less

As WorkCover SA outsourced claims management function in 1995, I transferred to FAI in a Team Leader role, where I was soon promoted to Relationships Manager and joined the executive team to lead exponential growth through an exciting period of legislative and industry change. • Relationships Management• Strategic Planning in a changing Workers Compensation Environment• Team Leadership• Change Management and Leadership • Data Collection and Interpretation• Business… Show more As WorkCover SA outsourced claims management function in 1995, I transferred to FAI in a Team Leader role, where I was soon promoted to Relationships Manager and joined the executive team to lead exponential growth through an exciting period of legislative and industry change. • Relationships Management• Strategic Planning in a changing Workers Compensation Environment• Team Leadership• Change Management and Leadership • Data Collection and Interpretation• Business Development• Occupational Health and Safety Audits and Training On-Site for clients Show less

First starting as a claims support officer after successfully completing Year 12, I embarked in my career within the workers compensation and injury management industry. Within two years I was a Senior Case Manager, managing a portfolio of complex claims, representing WorkCover at the tribunal and leading key performance results within the organization and the industry. I expanded my interest into Occupational Health and Safety and undertake certificate IV and later a diploma in Health and… Show more First starting as a claims support officer after successfully completing Year 12, I embarked in my career within the workers compensation and injury management industry. Within two years I was a Senior Case Manager, managing a portfolio of complex claims, representing WorkCover at the tribunal and leading key performance results within the organization and the industry. I expanded my interest into Occupational Health and Safety and undertake certificate IV and later a diploma in Health and Safety in the same. • Claims Management• Occupational Health and Safety• Legal Representation• Business Development• Customer Service• Workplace Health and Safety Show less