Mark Grantham Email & Phone Number

Milton, Fl, Us

Nas Whiting Field | Milton, Fl

I'm the CNATRA Enterprise Operations (N61) SYSADMIN for Information Systems at Training Wing 5 (TRAWING 5 / CTW5).

Nas Whiting Field | Milton, Fl

My major duties: Monitor and evaluate workstation, server and network status in a multi-user WAN / LAN environment; respond to customer complaints and service requests (via REMEDY) regarding issues with performance and access; then resolve hardware and/or software issues to ensure system functionality; employ various types of equipment to maintain network communications; install and configure new equipment as needed ensuring the end-user requirements are met and the customer has appropriate access to IT resources and applications. Specifically:As the JMPS/PFPS Systems Administrator (SYSADMIN), I install, configure, troubleshoot and maintain hardware and software to ensure system availability and functionality; I maintain the chart, map and flight information data (ECHUM, DAFIF, ECHUM) for mission planning ensuring up-to-date database for flight operations.As the site CNATRA N6 Field Service Technician for IA (Information Assurance) Incident Management and Response, I collect logs and pertinent system data for IA events; I apply Information Assurance Vulnerability (IAV) patches to maintain compliance and accreditation with the policies, standards, architectures and framework IAW Navy Information requirements.As the Information Technology Specialist (CUSTSPT) to 2100+ users on the legacy TRANET network, I monitor and maintain a 280+ node switched network consisting of 15+ physical & virtually hosted clustered servers ensuring access to the TIMS application suite (Training Integrated Management System):Use remote monitoring software to proactively identify 'offline' workstations & resolve the issues before user access to resources and applications becomes limited;Create and administer user accounts for TRANET / TIMS access via Active Directory (AD) by assisting with locked accounts, resetting passwords and assigning account permissions;Recommend network and system modifications to improve end-user experience and/or network latency;

Pensacola, Florida Area

I taught the fundamentals of IT and then demonstrated how to assemble and/or add hardware and peripherals, install software, and configure & maintain the system (of hardware and software) to specifications across multiple platforms (i.e. x86 vs. x64), file systems (i.e. FAT, NTFS, EXT3/4, NFS, etc.) and operating environments such as (2000/XP/Vista/7), Server OS's (2000/2003) and Debian and RPM Linux distros.I expanded the IT 'core' to include the underlying concepts of communications in a system (or network) of machines in a peer or client/server network including TCP/IP protocol suite, addressing, switching, interior gateway routing (i.e. RIP, OSPF, etc.), transmission media and topology (i.e. Ethernet/802.3 and WiFi/802.11). I demonstrated a structured approach of identifying, isolating and resolving connectivity issues using the OSI Reference Model.I taught how to implement and monitor security as well as respond to breaches. The objectives met were: identifying vulnerabilities vs. threats (including social engineering); hardening internal systems and services as well as internetwork devices and services; securing network communications (i.e. IPsec, TLS, SSL, WPA, MAC filtering, etc.); introducing IPv6; enforcing organizational polices and managing incidents. Topics included were authentication, authorization, key based encryption (PKI), access control, disaster recovery and risk management.I facilitated labs and exercises for knowledge of the differences between modular Linux vs. monolithic Windows platforms; partitioning; ext2, ext3, ext4 and Reiser file system formats; installation and package management of Debian and RPM distros, use the command line interface (CLI) in a BASH shell to communicate with the OS; use of the vi text editor for system configuration; manage users and groups in a CLI and GUI interface; perform system administration tasks such as managing daemons and scheduling jobs (chron) and understanding the File Hierarchy System (FHS).

Pensacola, Florida Area

Analyzed blueprints, specifications, proposals and other documentation; and applied specialized techniques and methodologies to prepare time, cost and labor estimates for products and services;Provided 'in-house' desktop support services in way of installation, configuration, troubleshooting, customer service and training in Windows based CAD and CAM (computer-aided manufacturing) applications;Liaised with contractors to ensure network availability, reliability, and optimal performance of CAD and CNC workstations, network components, peripheral equipment, software and firmware; Researched and conducted cost analysis for selecting vendors, contractors, and determining cost effectiveness;Prepared itemized lists and detailed reports (derived from estimates) used for planning, organizing, scheduling and managing work;Consulted with clients, vendors and other individuals to discuss and formulate estimates and resolve issues.

Designed 3D parametric (i.e. smart) models of the upgraded nose assembly for the FH1100 helicopter utilizing SOLIDWORKS and CATIA. I generated/ produced assembly and detailed drawings for Federal Aviation Administration (FAA) approval. Specifically:Worked in conjunction the Type Certificate owner and original designers for the modernization of the FH-1100 Helicopter.Reviewed and analyzed specifications, sketches, engineering drawings, ideas, and related design data to determine factors affecting the nose redesign. Developed detailed design drawings and specifications for the Nose Modification according to engineering sketches, design proposals, molds and mockups. Laid out and drafted schematic, orthographic, or angle views to depict functional relationships of components and assemblies.Placed engineering notes and instructions onto drawings to illustrate and describe installation details. Computed mathematical formulas of designated stations and lofts to develop a 3D model of the FH1100. Modified and revised designs to correct operating deficiencies or to improve production feasibility.Developed CAD standards for the newly formed CAD department. SPECIFIC ACCOMPLISMENTS:Nose Kit Assembly check prints were completed and submitted to Design Engineer Review (DER) four months ahead of schedule.

Fleet Maintenance Quality Assurance Inspector: Witnessed, verified and certified the manufacturing, assembly, and testing of systems and components for the intermediate level maintenance and repair of 17 nuclear submarines; Awarded Meritorious Unit Commendation for 2004.Assistant Quality Assurance Officer: Administered the ship's QA program (i.e. SUBSAFE, Level One, and Nuclear Level One) to ensure verbatim compliance ‘from cradle to grave' in all aspects of training, qualifications, job planning and work execution through a comprehensive Audits and Surveillance program. Result: ‘all QA records received high marks and favorable review.'Work Center Supervisor: Administered a comprehensive ‘Continued Training' program for the qualification and technical proficiency of 12 nuclear-trained mechanics on daily operations, troubleshooting, maintenance and casualty procedures of power plant and auxiliary systems.Department Manager: Provided technical leadership and professional guidance for twenty personnel across five work centers responsible for the planning, estimation and adjustment of technical work documents for industrial level submarine repairs. Awarded the Navy Achievement Medal.Help Desk Supervisor: Received, processed, evaluated and coordinated technical resolutions for 1500+ deficiencies (via phone, fax and walk-in) during execution of repairs and maintenance. Result:’… the successful completion of over 120 submarine maintenance periods.’Job Planner/Technical Writer: I liaised with other Subject Matter Experts (SMEs) of various engineering disciplines and authored over 400 detailed work procedures. Additionally, I resolved any matters encountered during work execution, noted exceptions and initiated waivers prior to closing the job. I developed and implemented standardized work procedures for several major system components; reduced planning time by 80% (from 1 week to 1 day.) Ranked 16 of 186 peers during the November 2001 annual review..