Mark Grantz Email & Phone Number

• Responsible for directing and leading the incoming inspection of all production components, resolution of quality related issues, and the coordination of corrective action for vendor related non-conformities. Serve as the quality and technical resource for the incoming inspection team, cross-functional departments, and vendors/suppliers.• Develop, update and conduct training on SOP’s/Work instructions, CGMP’s, and proper documentation. • Prepare trend reports and performance metrics for weekly/monthly quality reports and highlight issues that require further elevation. • Conduct and review investigation of non-conformities to assure that root causes are identified and appropriate corrective/preventative actions are implemented.

 Served as Packaging Supervisor responsible for multiple line set ups, training of QA and production staff, following of GMP practices, and shift production reporting.

• Served as Customer Care-Operations Manager responsible for customer satisfaction, scheduling of personnel, the completion of all daily, weekly, and monthly reports requested by the customer for each project, and the forwarding of all billable items and hours to accounting for proper invoicing • Served as Location Supervisor responsible for the scheduling and assigning of inspectors to multiple projects at multiple locations and overseeing the operation and completion of all projects• Developed training program for new inspectors on proprietary technology and procedures • Resolved all customer complaints and issues to insure customer satisfaction• Received customers project requests, entered project requirements into database, and created work orders for projects• Scheduled personnel for all active projects• Completed external and internal corrective action investigations and reports• Created and implemented Operation Standards for inspection, repair, and rework projects that meet OEM and OEM supplier requirements• Created and implemented production, inspection, and customer service procedures and work instructions• Developed standardized e-mail notifications for project reporting and satisfaction surveys • Created and implemented work instructions and procedure for ISO9002-2000 certification.• Responsible for equipment, material and inventory control

• Supervised production and quality for six barrel plating lines• Responsible for production planning and preparing shipment of final product• Trained in chemical analysis of the plating baths and responsible for directing chemical additives to insure quality and customer satisfaction• Trained in waste treatment analysis and procedures of plating plant

• Served as Quality Control (MRB) Supervisor responsible for the authorization of customer returns, the return of non-compliant material to suppliers, and the disposition of suspected internal non-compliant material and supplier audits and certification• Planned and coordinated production for 24 stamping presses• Prepared and presented weekly and monthly reports of internal and external non-conforming product• Developed and instructed inspection training program for production cell• Resolved all customer complaints and issues to insure customer satisfaction• Cultivated rapport with customers regarding quality and production issues• Completed external and internal corrective action investigations and reports• Trained to set up metal stamping tools in Bruderer, Perkins, and Pulsar presses• Inspected precision metal stamping on automated smart scope equipment and manual comparator• Operated Bruderer, Perkins, and Pulsar 60 to 100 ton presses.• Participated in several QIT’s (Quality Impact Teams)• Created and implemented work instructions and procedure for QS-9000 certification• Trained in Shipping and receiving• Responsible for material and inventory control

• Operated high speed textile dye and finishing frame• Inspected fabric on high speed dye and finishing frame• Trouble shot and repaired textile frame while in production

Electronic Information Systems Control Specialist

High School, Diploma

Education record