Mark Gregorian Cmdip Email and Phone Number

* Assist the General Manager with administrative duties as requested, ensuring the club office operates efficiently. • Supervise golf and non-golf events in collaboration with the Events Manager, F&B Manager and Head Chef ensuring the successful delivery of all functions per the plans. • Inspire colleagues to adopt a customer-centric ethos and foster positive member interactions at every touch point.* Induct, on-board and mentor new staff.

Holding position - Maternity cover

Redundancy • Formulate, administer and finalise all internal club competitions / matches and ‘Open’ competitions using Intelligent Golf. Also responsible for booking and managing golf societies, private lunches, corporate events, weddings and Celebration of Life functions. • Develop new member / guest engagement through the introduction of a member journey programme. • Successfully deal with a range of member / guest requests, enquiries and complaints seeking an agreeable… Show more Redundancy • Formulate, administer and finalise all internal club competitions / matches and ‘Open’ competitions using Intelligent Golf. Also responsible for booking and managing golf societies, private lunches, corporate events, weddings and Celebration of Life functions. • Develop new member / guest engagement through the introduction of a member journey programme. • Successfully deal with a range of member / guest requests, enquiries and complaints seeking an agreeable resolution.• Compose and circulate member emails and monthly newsletters, and update social media platforms.• Assist the Committee with ideas and planning of member social events.• Support the Seniors and Junior Golf organiser with match arrangement and tournament entry.• Liaise with the EGU, County Office and other Kent secretaries.• Regularly attend GCMA regional presentations / golf events to maintain proficient level of knowledge. Show less

* Centre Manager responsible for the financial and operational performance and promoting an inclusive management culture. * Leading and supporting my team to deliver a first class experience.* Full responsibility for pool plant operations, health and safety and SLA's.

* Financial and operational management of a challenging community led wet / dry leisure facility,* Full range of people management responsibilities.* Operations Manager - January 2020.* Conducted membership show rounds and completed membership administration.* Successfully navigated centre through Covid lockdown 1-3.

Responsibilities*Full financial and operational management including budgeting of a demanding multi-faceted entertainment venue that included 24 lane Bowling, Amusements, Cafe, 2 Bars, Snooker tables, and Virtual Reality challenges.* Daily / weekly product inventory and procurement of all supplies. * Cash handling including reconciliation and identifying variances, cashing up of all tills and PDQ's.* Supported kitchen, cafe and bar teams when required. * Provided assistance… Show more Responsibilities*Full financial and operational management including budgeting of a demanding multi-faceted entertainment venue that included 24 lane Bowling, Amusements, Cafe, 2 Bars, Snooker tables, and Virtual Reality challenges.* Daily / weekly product inventory and procurement of all supplies. * Cash handling including reconciliation and identifying variances, cashing up of all tills and PDQ's.* Supported kitchen, cafe and bar teams when required. * Provided assistance to all customers and ensuring through excellent service delivery that their expectations are fully met.* Interviewed, inducted and performance managed new team. * Responded to all emergencies including First Aid, Security and Evacuation.* Attended bi-monthly local Chamber of Commerce networking events as a source of building the customer base of the business. * Assisted GM with re-branding of centre and played a key part in re-opening event. Show less

Responsibilities * Managed a premium health club, ensuring the financial and operational key performance indicators exceeded the benchmarks set.* Full management responsibility for the lifeguard and member-care team.* Manager in charge of club throughout early, middle and late shifts.* Completed membership sales show-rounds and all membership administration. * Managed food and beverage outlet including food preparation and beverage dispensation.* Provided front of house… Show more Responsibilities * Managed a premium health club, ensuring the financial and operational key performance indicators exceeded the benchmarks set.* Full management responsibility for the lifeguard and member-care team.* Manager in charge of club throughout early, middle and late shifts.* Completed membership sales show-rounds and all membership administration. * Managed food and beverage outlet including food preparation and beverage dispensation.* Provided front of house and host responsibilities* Pool / spa water testing and rectifying issues with water in-balances. Show less

Responsibilities* Worked with the Reception Manager, Front of House, Housekeeping and Restaurant team to ensure constant control and update all communication.* Welcomed residents and checked them in, provided a concierge service, prepared food and dispensed beverages and delivered to them. * Undertook night audit using SMS Touch Host and additional running of reports as required. * Produced resident bills and checked guests out.* Cash handling including reconciliation and… Show more Responsibilities* Worked with the Reception Manager, Front of House, Housekeeping and Restaurant team to ensure constant control and update all communication.* Welcomed residents and checked them in, provided a concierge service, prepared food and dispensed beverages and delivered to them. * Undertook night audit using SMS Touch Host and additional running of reports as required. * Produced resident bills and checked guests out.* Cash handling including reconciliation and cashing up of all tills and PDQ's.* House-keeping duties; cleaning and relighting 3 fires, vacuuming / dusting all ground floor resident areas, sourcing new room linen. * Responsible for organising rosters and making restaurant and resident stay bookings * Responsible for security, operating, emergency and evacuation procedures and the logging of all events.* Successfully supported Guest Relations, two Restaurant departments, Conference and Banqueting and the Bar, Lounge and Terrace team in maintaining a 94% AA score.* Willingly assisted in the training of three Night Supervisors. * Supported hotel Conference and Banqueting and golf club operations department at sister property in setting up for corporate events.* Provided assistance to all residents and ensured the completion and follow up of all requests.* Ensured resident expectations were exceeded and provided WOW moments. Show less

I set myself an objective to "make a difference" to this business before being recruited to manage this under-performing club. Achievements:* Recruited my Assistant Manager and 3 leisure assistants. Trained, mentored, supported and developed them through the company's QMS.* Increased net membership from 360 to 470 (footfall 600-650 per day), reduced attrition to 7% and achieved individual sales conversion above 80% consistently. * Increased revenue across all units whilst… Show more I set myself an objective to "make a difference" to this business before being recruited to manage this under-performing club. Achievements:* Recruited my Assistant Manager and 3 leisure assistants. Trained, mentored, supported and developed them through the company's QMS.* Increased net membership from 360 to 470 (footfall 600-650 per day), reduced attrition to 7% and achieved individual sales conversion above 80% consistently. * Increased revenue across all units whilst driving costs and expenditures down. * Increased monthly operational audit and hotel resident satisfaction scores. * Successfully re-energised the service programme of the business.* Created and organised a successful Member's / Hotel Resident's Fitness Challenge.Responsibilities:□ Managed budgets and forecasts. □ Managed key performance indicators to exceed financial, operational and sales targets versus benchmark.□ Recruited, trained, mentored and developed personnel including job chats, 360 degree appraisals, personnel developmental, probation and disciplinaries. □ Debt retrieval, prospect follow up, managing rosters and duty manager working.□ Created, co-ordinated and organised successful sales, marketing and retention programmes. □ Responsible for training, maintenance and trouble-shooting of pool plant and Spa operations.□ Manage and update Health and Safety, NOP, EAP and Risk Assessments Show less

Responsibilities*Operated the inbound UK passenger / freight controls in France in conjunction with partner agencies, preventing the facilitation of individuals and prohibited items. * Shared intelligence with other agencies.* Completed regular Personal Safety training.