As an accomplished Information Technology Director, I am passionate about driving IT innovation to optimize business operations and enhance customer service with robust solutions. With a keen eye for aligning IT strategies and roadmaps with organizational goals, I thrive in fast-paced start-up environments where I can contribute to growth tactics and operational efficiency. 💼Throughout my career, I have demonstrated a strong ability to manage complex projects through diligent communication and collaboration, fostering positive relationships with stakeholders, leaders, team members, and vendors. My commitment to delivering solutions on time, within budget, and in line with the highest company standards is unwavering. 🤝My diverse skill set encompasses a wide range of competencies, including network administration, Windows Exchange, infrastructure management, strategic planning, project management, contract negotiation, vendor management, team leadership, employee training, and collaborative problem-solving. I also possess extensive expertise in IT operations management, service management, help desk/desktop support, call center management, and software/hardware implementation. 💻In my current role as IT Director at CMIT Solutions, I lead the development and execution of a comprehensive IT strategy that aligns seamlessly with our company's growth objectives. By collaborating closely with key leaders, I identify and implement initiatives that not only support business growth but also elevate the level of customer support and satisfaction. 📈Throughout my career journey, I have consistently sought out and recommended emerging technologies, ensuring that our organization stays at the forefront of industry advancements. This, coupled with my dedication to overseeing the design, implementation, and maintenance of a scalable IT infrastructure, has been pivotal in driving operational excellence. 🌟I take pride in my ability to manage vendor relationships and skillfully negotiate contracts for hardware, software, and services, always securing the best possible outcomes for the company. My commitment to enforcing security policies and implementing measures to mitigate risks has resulted in a robust and protected IT environment. 🔒I am thrilled to connect with like-minded professionals, explore potential collaborations, and embrace new challenges where I can leverage my expertise to drive tangible results for businesses. Let's connect and explore how our collective skills and experiences can shape a brighter future.
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It ManagerHolloway HoldingsBoise, Id, Us -
Director Of ItCmit Solutions Of Boise Sep 2016 - PresentMeridian, Id, Us» Plans and executes an overall IT strategy in alignment with company goals. Collaborates with leaders to define initiatives that support business growth and operational efficiency.» Directs delivery of high-quality IT support services to clients, ensuring timely issue resolution and customer satisfaction.» Establishes and monitors service level agreements (SLAs) and key performance indicators (KPIs) to measure IT services' effectiveness.» Leads and mentors a team of 8 responsible for client delivery, promoting a collaborative work environment.» Evaluates and recommends emerging technologies to ensure company leads in industry advancements.» Oversees the design, implementation, and maintenance of IT infrastructure, ensuring the scalability of IT systems.» Manages vendor relationships and negotiates contracts for hardware, software, and services.» Enforces security policies and procedures, analyzes threats, and implements measures to mitigate risks. -
Regional It Manager (South Central District)Kiewit Jun 2014 - Sep 2016Omaha, Ne, Us» Spearheaded multiple billion-dollar projects from start-up to completion, including mobilization and demobilization of projects.» Identified technology trends, assessed impact on construction industry, and recommended innovative solutions to executive leaders to enhance project work.» Defined and implemented IT policies, standards, and procedures to ensure regional consistency and compliance.» Oversaw daily operations of IT systems and infrastructure, including networks, servers, workstations, and software.» Led 3 staff members responsible for supporting 300+ employees and staff throughout 30-50 projects and coordinated quarterly stakeholder meetings, including meeting presentations, AV, etc.. » Managed vendor relationships and contracts for hardware, software, and services.» Provided IT support during executive management meetings.» Traveled to construction sites within region to assist with IT services as needed. -
It ManagerCdi Affiliated Services Inc. May 1997 - Jun 2014» Managed all administrator duties for websites, servers, databases, firewalls, phones, and networks, supporting all end-users with IT requirements and needs.» Monitored system performance, troubleshooted issues, and implemented appropriate solutions to ensure high availability and reliability of IT services.» Oversaw service desk activities, including incident management, problem resolution, and user support.» Planned, managed, and executed IT projects, collaborating with team to deliver on time and within budget.
Mark Grim Education Details
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University Of PhoenixInformation Systems
Frequently Asked Questions about Mark Grim
What company does Mark Grim work for?
Mark Grim works for Holloway Holdings
What is Mark Grim's role at the current company?
Mark Grim's current role is IT Manager.
What schools did Mark Grim attend?
Mark Grim attended University Of Phoenix.
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