Mark Gust Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Mature the technology operating model to improve expectations management with business, better flow of work for teams developing new apps and supporting operations, and faster speed to market for highest value priorities. Improve enterprise alignment and business agility with portfolio management for strategic initiative priorities. The service delivery model will include people and process dimensions to betyter align transition of the technology architecture from current to future state enterprise needs.

Minneapolis, Mn, Us

Manage delivery of technology programs for business responsiveness, in operational excellence / construction, accounts payable, and security. Contribute to the enterprise-wide technology strategy development and phases of rollout. Skills I use daily include: project management, business process analysis, leading Development Teams and managing data integrations (working with SMEs in RESTful APIs, SSIS packages, PowerBI, other middleware and adapters, enterprise data warehousing and more). Other aspects include statistics collaboration, vendor management, managing internal and external cloud features through major software releases, and of course, working closely with partners in Business at every level in every group.

Minneapolis/St. Paul, Minnesota, Us

Strategy and Delivery for Innovative Technology Solutions to Business Problems

Minneapolis/St. Paul, Minnesota, Us

Lead strategic assessments to clients that consider IT cost and evaluate the business value of a migration to cloud-based services. Manage business & technology implementation of enterprise programs that marry up quarterly capability drops with weekly sprints, to shorten value realization cycles. Offer coaching on techniques such as STEAM, Scaled Agile, Scrum, Business Analysis, Strategic Business and Technology Assessments, and Project Management. Lead projects with teams consisting of subject matter experts in people, process, technology, and infrastructure - including enterprise data managers and data science teams. Lead engagements that focus upon managing information to improve business decision-making.Coordinate monthly Manager meetings to align Leadership and Management Teams around annual and quarterly goals, and opportunities to build Firm-wide people capabilities. Help with Account Management, including client touchbases, proposal development, and delivery liaison management. As People Manager for 4 consultants, offer mentoring and career development, including performing annual assessments and conducting regular 1X1 mentoring touch points.

Minneapolis/St. Paul, Minnesota, Us

My client project roles include:Technology Analyst, Scrum Master, Project Manager1. Lead strategic assessments to clients that consider IT cost and evaluate the business value of a migration to cloud-based services. 2. Manage business & technology implementation of enterprise programs that marry up quarterly capability drops with weekly sprints, to shorten value realization cycles. 3. Offer coaching on techniques such as STEAM, Scaled Agile, and Project Management, and lead teams consisting of subject matter experts in people, process, technology, and infrastructure - including enterprise data managers and data science teams.BIOOur focus has been to build a Business and Information Technology organization which brings a strong focus on quality and a positive balanced culture which values long-term relationships with customers, employees and business partners. Our core areas of expertise include Management Consulting, Business Analysis, Project Management, Software Development (Microsoft .Net, Java), and Quality Assurance. We have been steadily growing our service offerings to include specialty practice areas including Mobile Solutions (iPad/iPhone), Business Analyst/Project Manager Hybrid, Business Performance Improvement, Business Intelligence. We are a great alternative to a Big 4 Consulting practice as we can provide the same level of Management Consulting at reasonable bill rates. We are focused on national expansion while creating a local focus in each market we serve. We started in Minnesota, and have substantially grown our presence in Texas since 2007.

Project Manager and Scrum Master for 10-person team to make a complex system ready for nation-wide launch, which automates data collection and analytics processes involved in commercial real estate lease valuation. The project involves building a foundational platform, new feature development, and bug management, involving data ingestion, machine learning, analytics dashboarding with sensitive documents handling per client and nation-wide trend reporting. The project leverages a suite of Amazon Web Services (AWS) cloud services for scanning a wide range of financial documents, using optical character recognition (OCR) and text conversion, and tagging / labeling documents, and appending data for standardization, mapping, autofill, deduplication, clustering, mapping, and data science logic. Presented to Investors Board to secure funding and instill confidence in team and delivery approach. Created 6-month roadmap of foundation and new features needed. Managed team budget. Managed ongoing prioritization in agile delivery. Delivered a foundational release that moved proof of concept and minimally viable products into a scalable solution. Created and executed a bug triage process for managing an aggressive client onboarding schedule. Led scrum ceremonies for 5 sprints including new feature development.

Minneapolis, Minnesota, Us

Agile project manager for a 12-week engagement to convert and migrate content for 9 business areas into a modern cloud environment. The successful migration project added metadata tagging through Optical Character Recognition (OCR) and other data processing that enabled easier user searching, identified business rules for which content to leave behind, and migrated searchable content into Microsoft 365 SharePoint online. The successful setup of security and policy automated content retention, and established the modernized cloud foundation for future Sharepoint projects to build upon. 3 weeks of planning preceded 9 delivery sprints, which completed the project scope on time and budget, with positive feedback from the business areas on the journey and end result.

Minneapolis, Mn, Us

Support Target's Financial Planning and Analysis (FP&A) enterprise initiatives with program management, project management, and STEAM master coaching. Examples: 1.) Create Program Plan for FP&A Dynamic Planning Platform Cloud Solution2.) Manage Issues, Risks, and Key Alignment Milestones for 3 enterprise programs3.) Onboarded 12 STEAM members into a new Fellowship Program, creating materials, facilitating sessions, and providing shadowing opportunities to learn the combination of Scrum, Lean Six Sigma, and Process Improvement4.) Create STEAM materials to train Champions and STEAM Masters on the Methodology5.) Led all STEAM Ceremonies for Indirect Sourcing and Procurement Fuel for Growth Program, to identify negotiated savings as mechanism to better track and inform decision making

New York, New York, Us

Led requirements, documentation, and user acceptance testing for developing (3) proofs of concept (POCs) for enterprise data feed improvements. Led user acceptance testing (UAT) to compare (3) technology alternatives: Mulesoft, SnapLogic, and RedPoint Data Manager built on Apache Ignite. Conduct quantitative and quantitative surveys across Client Services, Client Delivery, Technology Analysts, and Infrastructure, to identify key gaps and functions / UI/IX needed to bridge gaps. Led implementation planning for short, mid, and long-term projects. Transitioned knowledge to onshore and offshore implementation teams.

Minneapolis, Mn, Us

Managed sprint ceremonies and backlog for the Infrastructure Consulting and Enablement Mainframe Retirements Program, which managed dependencies at the working level across portfolios. Managed weekly sprints with a Scrum team of 3 plus the Product Owners, including planning, standups, and demos. Managed monthly reporting on CPU usage, progress on schedule, weekly change management support that pulled relevant upcoming changes from Service Now for dependency communications. Develop dashboard tools that enabled portfolios to lookup ownership for ~150,000 active mainframe elements. Attended key App Team meetings in ISP decommission, Sales Modernization, Imports Modernization, Finance Modernization and Retail Coexistence, to aid in planning discussions across dependencies, to monitor and adjust for quality issues, toward objects of preventing and fixing breakage while managing costs during migration efforts from legacy to modern environments. Began and maintained the risk management process and led the weekly risk review; met with app teams to ensure owners had mitigation actions in progress.

Minneapolis, Mn, Us

Managed all Scrum Ceremonies for the Retail Coexistence and Mainframe Modernization Program within Finance TTS, in partnership with Product Owners and Engineering Management. Led a weekly program management meeting with business and technology, to facilitate discussion on key risks, actions, schedule / progress, dependencies and roadblocks. Led product integration (PI) and sprint planning, daily standups, demos and sprint close ceremonies and backlog in JIRA, with a large Scrum team with ~7 onshore and ~8 offshore developers across new development lifecycle and support fixes.

St Louis, Missouri, Us

Served as ScrumMaster supporting Enterprise Information Management and Analytics. Led 3 releases with 4 Scrum teams, including pilot to production support for a dashboard used to make decisions on renewals contracts. Facilitated ideation for a large medical devices client on their talent analytics infrastructure, resulting in a charter with schedule for eliciting requirements across a global stakeholder group.

Focus: Work closely with Clients, Consultants and internal team to qualify client needs and assess consultant’s technical delivery skills to align to those needs, for clients including MoneyGram, Optum, and TCF. Coach, mentor and support technical consulting team for career growth and delivery success. Assess feasibility to add architecture track to the Crew 212 Program.Results: Completed 90-day feasibility study that assessed level of effort involved in adding an architecture track to the Crew 212 Program that helps incorporate Millennial talent into the workforce. Added qualified new consultants to the workforces at key clients, and mentored billing consultants on architecture, data analysis, IT stability, and program management.

Minneapolis, Mn, Us

Focus: Managed effort to identify technology policy framework, identify gaps and projects and owners to bridge, and tracked metrics to completion. Planned and managed effort to create a Program that aligned Disaster Recovery and Business Continuity Planning. Managed the effort to align Technology Control Framework to owners spanning stakeholder groups for Asset Management, Advice and Wealth Management, etc. • Worked with stakeholders to set metrics and track cost, schedule, scope, quality and project resources, to reduce risks and achieve competitive advantage. • Facilitated monthly Steering Committee meetings with executive leadership, and leads work groups to overcome obstacles. • Acted as Scrum Product Owner for SOC2 capabilities needed across Asset Management, Advice and Wealth Management, Digital Media, InfoSec, Infrastructure, and Insurance and Annuities Groups, involving RSAVia; coordinated with vendors in India and across the United States.Results: Developed a policy framework that adhered to technology risk control framework. Closed gaps for disaster recovery and business continuity planning on schedule. Led a vendor through assessment process for SOC2 gaps and received the report. (6) quarters of new process were successfully completed whereby leaders certified the assessment accuracy of capability-based assignments for technology risk controls that are audited for SOC2. Owners accepted governance responsibility for cloud framework. New process stood up for streamlining the transition of prototypes to production. Cloud community of interest now communicates on repeatable basis spanning business and technology, to coordinate shared interests in issues and resolutions.

Mclean, Va, Us

Focus: Mr. Gust led client consulting engagements that delivered architecture services, as a Black Belt in the Firm’s Mission Engineering approach, which entailed community analysis, operational analysis, as way to build business architecture for linkages with infrastructure, application, enterprise data management, the Booz Allen “Cloud Analytics Reference Architecture,” and other service offerings such as function point estimation, and various organization change management offerings. Mark employed the following approach at CMS, IRS, DOT, USDA, DOC, EPA, and DOI:• Created business architecture blueprints, knowledge bases, and scenarios, with mappings to organization stakeholders and third parties, strategic objectives and initiatives, and multiple levels of capability and value decomposing to provide a line of sight for alternatives analysis, investments, and strategic roadmaps. • Created graphically rich architectural artifacts and facilitated multi-stakeholder meetings to generate agreement to problems and solutions. • Work with an internal team to stabilize the Mission Engineering metamodel and build pre-populated templates and data into the Troux Architect tool.• As ScrumMaster for Change Management workstreams at IRS and CMS, led Scrum Team through weekly sprint cycles in Scrum of Scrum environments.Results: See each Client description and result below:

Focus: Provided program management and Scrum Team support across the PMO and 13 capabilities, to recover failed implementation of healthcare.com in 6 months to ensure open enrollment season can operate successfully and on time. Led teams in Scrum of Scrum environments change, defect, and release management, for weekly sprints using JIRA. Supported weekly Change Control Board (CCB) meetings; led weekly meetings to manage Integrated Master Schedule (IMS) across 50+ vendors.• Produced Strategic Roadmap, with Community Model with Value Chain Analysis, Enterprise Services Activities Roadmap (ESAR), Capability Vignettes; • Created a governance model and 3 new processes, and worked with a JIRA team to build a demo for an integrated Change/Defect/Release Management repository• Led an Integrated Master Schedule process in the Healthcare.gov Scrum of Scrums environment• Created weekly agenda items for the Change Control Board (CCB) meetings.Results: Healthcare.gov had a successful open enrollment season, on time, because critical defects were fixed and data was available on the website for consumers to select health insurance plans.

Project Focus: After passage of the Affordable Care Act, the IRS needed to ensure it possessed the technology capabilities needed to enforce the new legislation. The project identified architectural gaps and solutions in the IRS $2B technology portfolio, and provided analysis and approvals management to ensure the needed capabilities were operational through change management efforts involving reuse and new development.• Mark led the creation and delivery of training for the IRS Federal Enterprise Architectural Framework (FEAF) version 2.• Mark developed new processes for change request analysis, to coordinate with business, vendors, analysts, and the Change Control Board (CCB) processes. • Mark created Business Architecture for Innovation Group (SIG) capability development for Cloud Analytics. Results: The IRS successfully rolled out its ACA enforcement on time, using technology capabilities identified through domain architecture analysis and delivered successfully in partnership of architecture with new project development and change request management. Mark trained 125 staff from 5 vendors on FEAF v2 guidance and standards for 53 work streams, with IRS mappings. Led Change Request (CR) analysis work stream that analyzed requirements, product capabilities, and managed approvals for sprint backlog, resulting in a 50% reduction the time required for CR analysis. Produced graphically rich artifacts to socialize architecture changes, and facilitated meetings across stakeholder groups.

Facilitated integrated business, technology and data science discussions across a large stakeholder community - to assess improvement opportunities involving: Protect and Restore Fisheries, Protect and Restore Vital Aquatic Habitants, Protect and Restore Water Quality, Maintain Healthy Watersheds that span (6) states, Foster Chesapeake Stewardship including 180+ rivers that are part of the ecosystem affecting marine health, and Enhance Partnering, Leadership and Management – spanning federal agencies and state governments, and river commissions. Led 3 projects including: 1.) Provided strategy and execution that streamlined data systems and processes, which reduced cost and increased capabilities; 2.) Created Infrastructure as a Service (IaaS) in Amazon Web Services (AWS) cloud environment and leveraged open services; documented 80% cost savings, while offering new capabilities; 3.) Optimized, expanded and transitioned the cloud environment.

Led a team of architects on a $25M data systems modernization effort to develop an improved system to manage motor vehicle crash information for statistical studies for the purpose of improving highway safety at a state and national level. Facilitated meetings with the Chief Information Officer (CIO), leadership from 7 program offices and technical SMEs for operational analysis, analysis of alternatives, and an implementation plan. Led creation and presentation of a working demo of a forms builder that connected to a data hub and presented to mobile devices.

Led a business and technical review, to determine compliance with a Congressionally-mandated program. Facilitated 55+ stakeholder group interviews, and reviewed extensive documentation. Ensured sound practices were employed during creation of annual budgeting of the Forest Department using data science. Provided a roadmap and business case that helped reduce the risk for large fires nationally without jeopardizing resource optimization capabilities for 136 state-level business units.

Led enterprise architecture project that improved integration and reduce redundancy, and was named by OMB as a best practice in the federal government. Documented operational processes and architecture for open data and services; provided implementation plans.

Led a team of analysts to improve data integration capabilities and leverage open data and service architecture.

Led a data quality review across the 3 major financial systems, which improved access to SSA financial information. Facilitated JAD sessions, identified discrepancies, reconciled findings and used automated testing to validate conformance with SSA standards; presented results and recommendations.

Led portfolio analysis of administrative systems to positively impact operational efficiencies. Identified gaps and resolution options, including evaluation of capabilities including JIRA and PRISM. Worked with (7) program offices including budget formulation and accountability, budget execution, facilities management, to ensure implementation plan included their priorities. Worked with solution providers to select appropriate opportunities for leveraging packaged software vs. product development.

Minneapolis, Mn, Us

Led business and data integration requirements analysis and user acceptance testing for 3 releases of a Customer Relationship Management (CRM) module in a $23M implementation of Oracle PeopleSoft Enterprise Resource Planning (ERP). Gathered and prioritized features with customer support, sales, channel sales, and marketing analytics; worked with data warehousing, finance, human resources, student administration, and back office representatives. Drove progress in iterations to ensure potentially shippable product satisfied product owners throughout Agile processes, involving creation of working prototypes, and managing through to completion in iterations.

Westlake Village, Ca, Us

Served as a Sales Manager for one of the region's busiest retail locations, with store-wide sales exceeding $25M/year. Primary duties included helping to grow the technology sales model for a chain that topped one billion dollars of gross sales in 2004 and the direction and training of a 40-member staff in merchandising, customer technical support, and direct mail.Responsible for the management of storewide sales across 4 departments to achieve 15% gross profit growth goals. Managed the professional audio department, growing departmental revenues to $15M for 2003. Coordinated instructor-led seminars on new vendor software and hardware, for customers in group sizes ranging from 20 to 100, and managed follow-up consulting needs with key clients.

Toronto, On, Ca

Managed Agile and Waterfall releases for new software development, change requests and defect management. The product backlog enabled Westlaw to stay competitive with Lexis Nexis in product reviews. Reorganized and mentored customer support for integration issues, reducing average response times from a week to a day. Managed monthly releases of web service product development for "clipping services" involving legal SQL queries that searched 30,000 databases, integrated with billing and authentication services, and presented to Company platforms for: mobile devices, intranets, custom internet sites, and portals.

Minneapolis, Minnesota, Us

Led team that developed an online retail community that brought together vendors of physical goods, commissioned graphic artists, and customers, to compete with Dotcoms by creating a category of mass customized physical products containing personalized digital images. Led an online store redesign that tripled the conversation rate in (3) months.

Minnetonka, Minnesota, Us

Led effort that created an online training “soft goods” store that sold $1.2M in its first year. Managed financial operations, involving reviewing financial logs to identify and resolve specified types of billing errors. Managed business requirements, technical specifications, and iterative product development for (12) products.

Planned and executed marketing, research, and sales efforts. Researched the emerging interactive multimedia training industry and led sales "farming and cultivation" efforts that grew the business 20% per year across (5) consecutive years, which included leading a team of 4 full-time telesales staff. Managed user requirements for a product feature set used by the Bausch & Lomb Medical client when training doctors on a displacing technology.

Masters, Business Administration And Management, General

Bachelor Of Applied Science (Basc), Business Administration