Mark Guy Email & Phone Number

I have an in-depth understanding of not only the MPS (Managed Print Services), but also strong experience of almost 15 years with planning and roadmap development and the IT and management issues that go hand-in-hand with software solution services.My major skills include:- ITILL V3 Foundation Certified; - Network+ Certified Professional;- HP Certified Professional;- IBM Certification; I also have knowledge in MSSQL and MySQL.I work closely with my Clients to ensure that the Paperserve solutions we have rolled out within the organisation are meeting their unique business needs. I have a strong business sense and industry expertise in the fixed asset tracking arena, as well as the print management world. I am passionate about delivery and am constantly working with our Clients to ensure Paperserve’s solutions meet changing business environments and infrastructure. I have a good knowledge and in-depth understanding of:• Working with key stakeholders (end users, 3rd party Service Providers, Developers) to understand the impact of changes to technology systems on end-users’ processes/procedures;• Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs;• Ability to influence and work closely with vendors, partners and internal employees to achieve successful implementation and adoption of the Paperserve solutions;• Maintaining a SQL Server Database with regular queries being written for reporting on user and product efficiency as well as Billing;• Specialist knowledge on Apple/Android/Windows/ products, devices and services;• Configuring applications systems and implementing IT solutions according to technical designs and specifications;• Sharing skills and best practice with team members and customers ;• Complying with corporate processes and procedures (incident, problem and change management)

• 

  Onsite Account Management; Operational Key Player; Technical Support Lead

  Paperserve

  2016 - Present - Santam

  Paperserve’s collaborative and customer-centric dedication ensures that the EPM (Enterprise Print management) and CASM (Contract and Asset management) solutions are successfully implemented, with continued enhancements to suit the environment, but with little (or preferably no) knock-on effects on the client’s bottom line or productivity. In my Operational Role, I am entrusted by the Paperserve team to work with key clients to ensure strategic, scalable software solutions that improve business… Show more Paperserve’s collaborative and customer-centric dedication ensures that the EPM (Enterprise Print management) and CASM (Contract and Asset management) solutions are successfully implemented, with continued enhancements to suit the environment, but with little (or preferably no) knock-on effects on the client’s bottom line or productivity. In my Operational Role, I am entrusted by the Paperserve team to work with key clients to ensure strategic, scalable software solutions that improve business efficiencies and cost management. My main areas of expertise are:• Implementation and roll-out of EPM or CASM throughout the Client’s infrastructure, virtually, via the cloud, or on-site; • Process Improvement; • Continual Maintenance - Conducting debugging analysis and general testing; Errors and faults correction and prevention to ensure business applications function smoothly;• Technical and Helpdesk Support with skills in a wide range of software and hardware environment;I have a proven ability to work in demanding environments, to prioritize needs, and to implement creative solutions. Show less