Mark H. Email & Phone Number

United Kingdom

• Manage a vast network of suppliers and carriers, whilst additionally looking to continually improve relationships and costings.• Co-ordinate a variety of different shipments - OOG products, project forwarding shipments, and AOG time-critical shipments.• Ensure financial, quality, and safety targets are always adhered to.• Ensure all relevant compliance and administrative procedures are followed, along with customs clearance. • Responsible for ensuring targets are met by the team for all cross-sell products.• Act as a point of contact for non-maritime freight enquiries including, but not limited to, air freight, storage, e-commerce, and warehousing for both internal and external stakeholders.• Pursue new business opportunities, liaise and network with existing and potential clients, exploring new avenues for expansion and growth.• Drive an increase in volume on targeted verticals including out-of-gauge cargo.• Promote further synergies between the company and their other subsidiaries on any development projects.

Belfast, United Kingdom

•Established and maintain accounting, record keeping, operations management and inventory control systems. Ensure accurate expense, sales, inventory, payroll and tax accounting procedures.•Ensure service delivery to customer airlines is according to the airline contracts, and within the agreed budget level. •Developed human resource policies, procedures, training, and recruitment programs for staff members to ensure positive guest experience and company growth.•Manage the recruitment, induction, performance management, training and development team members.•Review and feeding back on the work of team members, ensuring agreed targets are met and identifying appropriate actions where problems occur.•Contribute to the strategic direction and decision making of the organisation through attendance at regular planning and review meetings.•Developed and implemented SLAs & SOPs between PING and its customers.•Conduct staff appraisals, setting objectives and supervising the team in the achievement of KPIs•Maintain control of all maintenance operations performed to guard against excessive costs and duplication of labour.

Belfast, United Kingdom

•Managed a team of approximately 35 employees in a busy work environment including 2 supervisors, ◦3 team leaders, 2 mechanics and a trainer.•Delivered regular team communications and organised monthly meetings with supervisors and team •leaders.•Maintained discipline & a harmonious working environment across all level of employees.•Overseen the disciplinary and grievance processes.•Ensured the correct recruitment and selection procedures where adhered to.•Managed and expanded existing customer base and increased sales via various methods.•Managed and controlled Customs department and ensured HMRC Compliance.•Controlled and monitored income by means of invoicing out and ensuring all revenue was captured.•Managed employee overtime, holidays, sickness and incentive bonus. •Identified and explored new business opportunities and highlighted to staff management.•Dealt with customer complaints and found resolutions to keep relationships intact.•Sold HAE services including TSA (security consultancy and training provider).

London, United Kingdom

•Supported the Venue Transport Manager in planning all aspects of the Olympic Co-Host-City’s transport operation including the Bus, Coach and Fleet systems which services the Weymouth & Portland Sailing Venueat the London 2012 Olympic & Paralympic games.•Delivered transport services in accordance with International Olympic Committee technical manuals and Service Level Agreements to all client groups visiting the Olympic and Paralympic Sailing competition.•Recruited, selected and deployed sufficient volunteers and paid staff to ensure the transport needs of the athletes, spectators, media and technical officials were met before, during and post Games.•Produced Venue Transport specific policies and guideline documents in support of the operation.•Implemented and enforced company programmes and policies including Equality and Diversity, Health & Safety, vehicle care and maintenance and staff welfare.•Liaised with both internal departments, external agencies and departments.