Prepared properties for sale for mortgagees, from securing possession to arranging works to present the property appropriately and ensuring the appropriate marketing of property.

Work with Business Banking Managers and customers in formulating strategies for borrowers (companies and businesses including directors and partners personal lending) who were showing signs of financial stress or were in default. Jointly managed the borrowers with the Business Banking Managers until the issue was resolved.

Manage the Edwardstown Branch, which had just migrated to a new model with Business Banking Customers attached to the branch rather than a Business Banker. People leadership role with 10 staff and a number of external leadership courses undertaken to prepare for the role. Role purpose was to grow the number of customers with respect to all financial services offered by NAB, from Insurance, to day to day banking to lending facilities to individuals and businesses.

Work with a portfolio of business customers to assist them with the finance for their businesses, and grow the portfolio with new customers.

Analyzing financial data and assisting in preparing strategies to consider the reason for cashflow difficulties for certain customers and consider options for improving their performance.

Assistant to Business Banking Manager, analyzing financials data and preparing credit for approval of funding.

Undertook a variety of roles within NAB during this period, generally associated with Branches such as Ledger examiner, Teller, Securities officer, Lending Officer.