Mark Allen Email & Phone Number

United States

Fontana, CA, US

• Developed and executed a comprehensive IT strategy and digital transformation roadmap.
• Led ERP software selection and gap analysis, streamlining operations across departments.
• Designed and implemented a Business Intelligence system to enhance business efficiency.
• Enhanced customer satisfaction and increased profit margins by 18% through Customer Service reorganization.
• Reduced telecom costs while improving service levels by redesigning the infrastructure.
• Implemented Oracle Fusion Service, optimizing service tracking and contract billing.

Irvine, CA, US

• Managed global IT operations across 7 divisions, reporting directly to the CEO.
• Spearheaded a global cybersecurity strategy, including the development of a SOC.
• Led cloud migration efforts, significantly lowering operational costs.
• Created an acquisition integration plan, accelerating due diligence processes and IT synergies.

Irvine, CA, US

• Developed SmartTub®, an IoT-connected product, boosting customer engagement and revenue.
• Implemented a lead management system, increasing lead closure rates and generating an additional $5M in annual revenue.
• Championed a Business Intelligence platform that supported 8.5% annual sales growth.
• Planned and executed IT strategy for acquisitions and divestitures efficiently and under budget.
• Developed a Software as a Service (SaaS) strategy for rapid application deployment with high value and low total cost of ownership.

Irvine, CA, US

• Implemented an IT change control process with a “Change Control Board” to review and approve all production changes.
• Adopted a blended outsourced model to reduce IT costs while maintaining service levels.
• Partnered with the business to overhaul contact call center processes, increasing customer service levels.

Irvine, CA, US

Anaheim, CA, US

• Managed 24/7 data center operations for 300+ internal customers and 1,100 retail locations.
• Key stakeholder in designing and implementing a fully automated distribution center.
• Designed and tested a full-scale replication data center at the Olathe, KS distribution facility, ensuring robust disaster recovery.
• Led a redesign of the California data center, implementing full N+1 redundancy for power and cooling.
• Developed an IT change control process, establishing a Change Control Board to oversee all production changes.

• Oversaw IT operations across Toshiba's Personal Computer, Audio Visual, and Consumer Product divisions.
• Developed a service delivery model with comprehensive SLAs for U.S. and Canadian operations, supporting over $4B in combined annual revenue.
• Managed shared services including Oracle ERP implementation, WAN, directory, and email services, with a $20M annual operating budget.

• Led the implementation of Oracle Applications, managing infrastructure design and outsourcing decisions.
• Negotiated contracts resulting in $2M in annual savings while improving service quality.
• Oversaw remote data center replication for Oracle production systems, enhancing high availability and disaster recovery.