Mark H. Email and Phone Number
I have come to learn as a leader that you can never say you have finished learning. I value authenticity both in myself and others. I operate from a values based approach that encourages people to bring 'who they are' to work and operate in an environment of mutual respect. I don't use positional power. I build teams that are cohesive, communicative in their exchange of views and opinions. Differing views enrich and acknowledge the teams shared experience. This helps build engagement and avoid mistakes of the past.The people engagement part of my role is sometimes challenging but always the most rewarding. Everything you achieve in a business is in direct correlation to the engagement of your team.I have adopted the philosophy of the CEO of IAG who I quote as saying that "Leadership is the greatest act of subservience". We are there to serve our people.
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Senior DirectorAct Government Nov 2021 - PresentAustralia
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Manager, Claims ServicesAct Government Insurance Authority Apr 2021 - Nov 2021
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State Claims Manager Wa/NtCgu Jan 2014 - Nov 2021Perth, AustraliaResponsible for managing claims operations in two underwritten environments and facilitating improvement on existing models of claims management to deliver better stakeholder outcomes and experiences.
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Contract ConsultantCgu - Self Insurances Dec 2012 - Nov 2021ParramattaMy role is to review aspects of the current operating model, provide input and recommendations and implement improvements to the service delivery model.
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Director Of Claims OperationsComcare May 2017 - Oct 2020AustraliaManaging a large team across two states. Introducing claims management practices to improve customer experience and responsibly manage claim expenditure to achieve optimal outcomes for workers and their employers. Introduction of process streamlining. -
Operations ManagerXchanging Nov 2005 - Sep 2012Sydney, AustraliaCoordinate and manage over 100 staff in the claims area responsible for the adminstration of work injury claims.The role is responsible to ensure:Appropriate claims models are integrated into claim management strategiesTargets are clearly defined and established with the teamPerformance is monitored and issues engineered out of the processesThe operation is appropriately resourcedRoles are resourcedResources are developed and skilledThe business achieves remuneration targetsCustomer service delivery meets expected levels with our clients -
Technical Services ManagerVero 2001 - 2005Coordinated shared services (IT, Audit, Legal, Learning & Development, Business Analysis) to provide support to the business and inform the executive on operational performance. I converted performance into income projections. I was responsible for the development of policy and procedure. -
Claims ManagerZurich 2000 - 2001Managing a team of over 50 Case Managers and Injury Management Advisers to provide service to policyholders in NSW and the ACT.I was responsible for recruitment and development of performance within the operation.My role was to liaise on behalf of Zurich in industry forums and participate in forums conducted by the NSW Regulator.
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VariousComcare 1986 - 1998Case ManagerAccount ManagerA/g Legal Services ManagerRisk Management Officer
Frequently Asked Questions about Mark H.
What company does Mark H. work for?
Mark H. works for Act Government
What is Mark H.'s role at the current company?
Mark H.'s current role is Senior Director , Claims Services at ACT Government Insurance Authority.
What schools did Mark H. attend?
Mark H. attended Auditor Training Centre, Tafe.
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