Mark Hacker Email & Phone Number

Hartford, Connecticut, Us

Benefits Administration• Provide technical and functional support for daily operations of all benefit related activities. • Assist in the administration of the Defined Benefit and Defined Contribution retirement plans, including plan design, modification, recordkeeping, reporting, and disclosure. • Monitor and react to federal and state regulation changes concerning benefits administration to ensure compliance with legal requirements.• Provide user support, troubleshoot productions issues and build custom queries to assist in resolution.• Defined system specifications, project scope, requirements, and drafted test cases in order to ensure completeness and accuracy.• Deliver training and presentations with the rollout of new processes, procedures and system upgrades.• Represent aligned business and HR group in issues requiring escalation and discussion, while ensuring enterprise solutions.

Hartford, Ct, Us

Human Resource Outsourcing• Responsible for all Human Resource, Payroll, Staffing, and Foundation data being passed to the outsourcing vendor.• Conduct detailed review sessions with business leaders, outsourcing vendors, and subject matter experts to ensure all data being passed is accurate.• Identify issues and offer quality resolutions to deliver results with little direction.• Provide daily and weekly status reviews with internal team and stakeholders.Benefits Outsourcing • Benefits outsourced included Defined Contribution Plans, Defined Benefit/ Pension Payroll, Health and Insurance, Employee Stock Purchase Plans, and Executive Stock Plans.• Assisted Business Leaders with the review of their plans and the creation of new plan administration documents.• Liaison between Business Customers and I.T. Developers in the mapping of data requirements.• Prioritize workload based on the critical task(s) at hand.• Continued support of business and technical issues (production support) since implementation.• Build working relationships with internal and external customers.

Hartford, Ct, Us

Compensation/ Human Resource Information Systems• Responsible for the testing, coordination, and payout of all Salary Increases, Annual Bonuses, and Long Term Incentive Plans (approximately 29,000 employees).• Assist in the continued development of a delivered online system in PeopleSoft to provide managers a better working environment. • Develop business specifications for technical implementation.• Facilitated application walkthroughs.• Performed detailed analysis, design, and research.• Execution of functional, customer, and integration testing. Responsible for the development and maintenance of all HR/ Payroll related systems, including coordination with HRIS to implement all system changes and upgrades.• Represent business analyst team as project lead/manager/SME for HR related and sub-system projects.• Oversee and control the integrity of PeopleSoft data and tables.• Support HR departments with problem avoidance, problem resolution, process and workflow design, upgrade testing and knowledge enrichment.• Provide business knowledge and identify best practice solutions.