Hi there! I excel at overseeing teams of technology experts and data analysts and guiding them towards automated processes. I have extensively interacted with Microsoft SharePoint and continually set up SharePoint sites to facilitate collaboration across geographical borders. For the past 20+ years, I have become well-versed in data wrangling and scraping, Quality Operations troubleshooting, and workflow design. My pursuits have challenged multiple aspects of my intellect, including organization, creativity, problem solving, and multitasking. During my career, I have managed a team of over 150 Customer Service technicians, implemented a rollup to monitor over 200 Quality Specialists, and most recently, I built Python scripts to scrape and wrangle data every 10 minutes and send relevant system alerts in real-time. I am proficient in Microsoft SharePoint, Power BI, Python, CCPulse+, K2 Smart Forms, Avaya, Verint, and Lean Six Sigma.Let’s connect and talk about data analytics, employee engagement, and management of business systems.