Highly skilled and results-driven professional with a Bachelor's degree from ITT Technical Institute and a track record of success across operations management, health and safety, and critical event coordination. In my recent role as an Assistant General Manager, I optimized scheduling for a team of 14, resulting in a 20% increase in productivity, while implementing cost-saving measures that reduced expenses by $5,000 annually. As a Health and Safety Associate, I ensured a COVID-19-free work environment and achieved a 95% reduction in potential transmission through a comprehensive sanitation plan. As a Critical Event Manager, I maintained a 90% success rate in meeting SLAs, improved customer satisfaction by 20%, and decreased average resolution time by 15%. Now, I am looking to move into a career as a driven Business Development Representative. I aim to leverage my expertise to drive growth and forge valuable partnerships in a dynamic professional setting.If you're seeking a dedicated and results-oriented professional who can make a significant impact in business development, let's connect and explore how we can work together to achieve mutual success. My proven ability to drive operational efficiency, ensure safety, and deliver exceptional results makes me well-suited to excel in a Business Development Representative role. I am eager to contribute my skills and expertise to contribute to the continued success and growth of your organization.
Elite Tax Prep
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Income Tax PreparerElite Tax PrepMcdonough, Ga, Us
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Covid Compliance AssistantEntertainment Partners Sep 2021 - Aug 2022Norcross, Georgia, United StatesEnsured that COVID-19 requirements were implemented on-set and around the building. Ensured that the required health compliance equipment for all crew, talent, etc. was available and provided. Ensured high risk areas were properly sanitized. -
Critical Event ManagerHpe Security - Data Security May 2019 - Sep 2021United StatesCritical Event Manager: Responsible for coordination and direction of resolution efforts and managing customer satisfaction for the life of an agreed critical incident. Engage (within agreed timelines), monitor and facilitate timely and efficient resolution process with the TSS for the critical cases logged by Solution Domain customers.Value Experience Resource: Ensure Service Level Agreements (SLA's) are met and resolution is achieved on all incidents(Electronic cases and inbound calls). Directly assign cases to the appropriate technical resource while being actively engaged and monitoring the events of the case to ensure efficient resolution and overall customer satisfaction. -
Critical Event ManagerHpe Security - Data Security Mar 2017 - Sep 2021Alpharetta, Georgia -
Quality Control EngineerHpe Security - Data Security Mar 2017 - May 2019Greater Atlanta Area
Mark Hackworth Jr Education Details
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Itt Technical Institute
Frequently Asked Questions about Mark Hackworth Jr
What company does Mark Hackworth Jr work for?
Mark Hackworth Jr works for Elite Tax Prep
What is Mark Hackworth Jr's role at the current company?
Mark Hackworth Jr's current role is Income Tax Preparer.
What schools did Mark Hackworth Jr attend?
Mark Hackworth Jr attended Itt Technical Institute.
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