Manager of both Campaign Reporting and Campaign Fulfillment teams as well as the functional product owner for Salesforce Marketing Cloud. Responsible for workflow management, organizing/prioritization of deliverables, business strategy, and performance reviews for reporting and fulfillment teams. For SFMC I keep up with all new features and development, determine email send policy, data model development, and feedback reporting architecture.

Collect business requirements from client subject matter experts (SME's), facilitate project data governance, generate project prototypes, and translate business logic into technical specifications for ETL and report developersPreform extensive data analysis and develop complex sql queries to generate sample data. Create mapping documents and business term glossaries to track meta data. Facilitate JAD sessions with business users to help identify business reporting strengths, weaknesses, risks, and future visions.Develop ETL solutions using multiple tools (SSIS, DataStage, Business Objects Data Services)Develop BI semantic models, dashboards, reports, scorecards, and OLAP solutions.

Assisted full-time Database Admins in monitoring, updating and fixing issues with an enterprise level, multi-instance, Blackboard Learn online educational system. Using both Windows and Linux platforms my responsibilities included, answering tier 2 and 3 ticket issues, troubleshooting known issues or problems, and taking phone calls from our 12 other hosted schools technical experts regarding issues they were having