Mark Hall Email & Phone Number

Cincinnati, Oh, Us

Batavia, Oh

Cincinnati

• Customer Support Manager to multiple US and International Lessors, including CIT, GECAS, BOC Aviation, ICBC, CDB, CALC, AerSale, Aeroturbine, Apollo, Guggenheim, and Air Lease Corp• Organized publication and distribution of the primary commercial reference document anticipated annually by the Lessor community, the “GE Lessor Handbook” • Organized and hosted GE Lessor conference past 2 years • Provide technical answers related for Aircraft Maintenance Manual and Engine Shop Manual inquiries• Provide guidance for cost effective work scope decisions and life cycle asset cost management for all GE and CFM engine models • Facilitate resolution of technical disputes arising out of aircraft and engine lease transfers • Negotiate program warranties and financial support as remedies for commercial disputes• Provide Lessors with guidance for implementing key service bulletins to improve reliability and asset value• Intervene with various GE & CFM Product Support Engineers to coordinate Instructions for Continued Airworthiness to fit Customers' circumstances • Coordinate sales of engine thrust conversions and upgrades • Guest Customer Support Speaker at Airbus 2013 Lessor conference, Singapore

Cincinnati

• Led the GE Customer Account Teams supporting Continental Airlines, Alaska Airlines and West Jet Airlines. Each Team included Field Service Engineers, Sales Director, OnPoint Program Managers, Diagnostics Support, and Systems representative • Responsibilities were to lead the Teams in strategic and tactical planning and execution for spare engine readiness, Customer Executive engagement, technical program reporting, development of mitigation plans for in-service issues, shop visit removal planning, recovery from quality escapes, planning resources for fleet campaigns, warranty and concession management, negotiating work scope recommendations, collection of past due invoices, and arranging On Wing Support resources in support of the Airline’s operations

Cincinnati

• Worked at airlines to support of the GE Customer Teams in assisting airlines grow their internal Six Sigma programs for productivity improvements• Completed two Six Sigma projects at Frontier Airlines that were reviewed and approved for Black Belt Certification Board • Earned LEAN Leader certification with project to reduce lost baggage at Frontier Airlines• Mentored seven GE Field Service Engineers in completion of their Six Sigma certification requirements • Mentored organizers of Six Sigma LEAN Program at AirTran Airlines. Mentored AirTran LEAN candidates in reducing cycle time for issuing purchase orders• Trained and mentored CEO and CFO at Frontier Airlines to creation their own Six Sigma Program• Mentored Master Black Belt at Frontier Airlines grow program to a quarterly rhythm for executive reporting of projects being worked by Frontier Black Belts and Greenbelts

Cincinnati

• Responsible for P&L of long term OnPoint Service Agreements for engine overhaul and maintenance with UPS CFM56-2, Frontier Airlines CFM56-5B, ATA Airlines CFM56-7B, and BWIA CFM56-7B worth $550MM• Responsibilities included effectively directing engine repair work scopes, removal planning, return conditions, cost control, billings and collections, revenues, deferred balance, and Contract Margin Reviews• Reported profit & loss status and action plans to Senior Management quarterly. • Negotiated changes in contract terms for betterment of the P&L• Wrote procedures manual for policy guidance for both parties execution of responsibilities under the OnPoint Agreement• Was responsible for first OnPoint conversion from predictive shop visit forecast to fixed short visit forecast avoiding significant contract loss

Cincinnati

• Initiated and pursued cold call opportunities at AMWAY and Access Air resulting in Services engine repair contract• Grew a positive working relationship with negotiating counterparts at UPS• Resolved new contract issues with UPS• Built a working relationship with Emery on CF6 T&M and JT8 T&M contracts• Initiated and completed a Services contract extension with BAX Global• Negotiated solution with US Airways for a Six Sigma project to resolve ground warmup cost debate• Achieved sale goals for overhauls, component repair sales, used spare part sales

Master Of Business Administration (M.B.A.), Mba Manufacturing Operations, 3.5/4.0

Bachelor’S Degree, Industrial Management, 3.65/4.0

Activities and Societies: CO-OP at Allison Gas Turbine, GM 1971-1973