Mark Hall Email & Phone Number

San Diego, California, United States

San Diego County, California, United States

• Portfolio lifecycle - Responsible for engineering, delivery, and operations of NMCI mobility services.
• Responsible for delivery of contracted business services, from development through contract completion.
• Collaborate with Account Service Executive and Navy Program Office to define product road map.
• Identify opportunities to expand/enhance mobility services and make recommendations to Program Office.
• Manage vendor relationships with BlackBerry, Microsoft, DISA, and wireless service providers.
• Provide technical analysis and labor costs to Perspecta Proposal Team to respond to new business proposals.

Greater San Diego Area

• Set priority and evaluate work performed by the Mobility DevOps team.
• Act as liaison between Navy Program Office and DevOps team to translate business requirements.
• Plan and prioritize mobility services product backlog.
• Conduct Agile iteration planning and backlog grooming sessions.
• Mitigate impediments and obstacles that prohibit the team from successfully meeting objectives.
• Create and maintain Features and User Stories in Microsoft Team Foundation Server.

Greater San Diego Area

• Request Fulfillment Enterprise Process Manager
• Developed and documented enterprise-level Request Fulfillment (REQ) process to meet NGEN contractual requirements and align with government standard operating procedures.
• Coordinated and collaborated with DoN Program Office, HP Service Design and Operations teams to develop operational procedures for the fulfillment of NGEN services.
• Developed Key Performance Indicators to measure process effectiveness and identify areas for improvement.
• Collaborated with DoN Program Office to establish business rules governing REQ processes and procedures.
• Responsible for collecting and documenting requirements for the initial implementation and ongoing enhancements to the multiple systems and applications that support the REQ process.

Greater San Diego Area

• Overall responsibility for the design, development, documentation and implementation of processes and procedures for services processed by the Service Request Management (SRM) organization.
• Reduced staffing levels by over 20% through process gap analysis, process re-engineering and converting manual processes to automated processes. At the same time improved delivery times and quality of service.
• Aligned processes with ITIL Request Fulfillment framework.
• Collaborated with the DoN Program Office to define and develop business rules governing Move, Add and Changes (MACs) services.
• Collaborated with cross-functional delivery groups to ensure a coordinated execution of service delivery.
• Oversaw the design, content and management of our web-based customer ordering system.

Greater San Diego Area