Mark Hall Email & Phone Number

San Diego, California, United States

San Diego County, California, United States

• Portfolio lifecycle - Responsible for engineering, delivery, and operations of NMCI mobility services.• Responsible for delivery of contracted business services, from development through contract completion.• Collaborate with Account Service Executive and Navy Program Office to define product road map.• Identify opportunities to expand/enhance mobility services and make recommendations to Program Office.• Manage vendor relationships with BlackBerry, Microsoft, DISA, and wireless service providers.• Provide technical analysis and labor costs to Perspecta Proposal Team to respond to new business proposals.• Provide status reports to senior leadership on in-flight projects and service outages.• Respond to Program Office inquiries for technical information and recommendations.

Greater San Diego Area

• Set priority and evaluate work performed by the Mobility DevOps team.• Act as liaison between Navy Program Office and DevOps team to translate business requirements.• Plan and prioritize mobility services product backlog.• Conduct Agile iteration planning and backlog grooming sessions.• Mitigate impediments and obstacles that prohibit the team from successfully meeting objectives.• Create and maintain Features and User Stories in Microsoft Team Foundation Server.

Greater San Diego Area

Request Fulfillment Enterprise Process Manager• Developed and documented enterprise-level Request Fulfillment (REQ) process to meet NGEN contractual requirements and align with government standard operating procedures.• Coordinated and collaborated with DoN Program Office, HP Service Design and Operations teams to develop operational procedures for the fulfillment of NGEN services.• Developed Key Performance Indicators to measure process effectiveness and identify areas for improvement.• Collaborated with DoN Program Office to establish business rules governing REQ processes and procedures.• Responsible for collecting and documenting requirements for the initial implementation and ongoing enhancements to the multiple systems and applications that support the REQ process.• Coordinated and performed user acceptance testing for the multiple systems and applications that support the REQ process.• Escalation point for problem resolution from DoN Program Office, government Contract Technical Representatives, HPE Account Executives and Site Delivery Managers.• Provide requirements for the REQ process for new service offerings and changes in the current environment.• Continual process improvement through process reviews, data analytics and gap analysis

Greater San Diego Area

• Overall responsibility for the design, development, documentation and implementation of processes and procedures for services processed by the Service Request Management (SRM) organization.• Reduced staffing levels by over 20% through process gap analysis, process re-engineering and converting manual processes to automated processes. At the same time improved delivery times and quality of service.• Aligned processes with ITIL Request Fulfillment framework.• Collaborated with the DoN Program Office to define and develop business rules governing Move, Add and Changes (MACs) services. • Collaborated with cross-functional delivery groups to ensure a coordinated execution of service delivery.• Oversaw the design, content and management of our web-based customer ordering system.• Represented SRM organization at government sponsored round tables.• Escalation point for problem resolution from government Contract Technical Representatives, Service Delivery Leaders and Site Delivery Managers.• Participated in numerous Lean Six Sigma projects.

Greater San Diego Area