Mark Hambly Email & Phone Number

Westbury, GB

• As the Video Security Services Lead at Konica Minolta, I manage both the design and build of innovative solutions that leverage artificial intelligence and video vision to transform business processes, enhance security.
• Identify security concerns including violent behaviour, weapon detection and building control
• Detect defects in objects during manufacturing or production environments using machine learning
• Mitigate fire and thermal runaway risk by using thermal, UV and AI smoke detection technology
• Detect human behavioural patterns to alert to slips, trips, falls and health issues
• Utilise facial recognition for time, attendance, security, access and theft prevention

Westbury, England, United Kingdom

• Designed and developed products then implemented solutions from POC through to BAU that tracked and analysed an organisations document workflows, types and volumes and then conducted client visits to evaluate current.
• Ability to drive operating costs down whilst improving user experience and minimising overhead.
• Documented success in significantly decreasing operational expenses.
• Good working knowledge of GDPR and compliance.
• Designed the product implementation in detail, including VM and cloud computing options
• Proven history of business analysis then helping organisations move to a digital way of working with minimal disruption.

Westbury, England, United Kingdom

• A self confessed Excel nerd, I conducted in-depth data analysis of clients print infrastructure, annual volume and print trends to design and execute process improvement plans that ensured smooth transitions to new.
• Proven history of process improvement in both private and public sectors.
• Sole point of contact for incident management and resolution during discovery phase.
• Documented success in decreasing operational expenses with an average saving of £33K per annum, per client.
• Carried out regular service reviews post roll out, to ensure SLAs are met and incidents managed and documented.

The University Of Bath

• I liaised with clients at all levels of the organisation to turn around clients perception of uniFLOW, Canon's integrated print and scan management solution, which incorporate mobile printing capabilities, allow.
• Reviewed online print requests, organised and implemented production work schedule for processing requests, as well as developed and maintained database.
• Increased response rate from 50.37% to 95% target pre posting, 95.16% within first month of joining.
• Reduced colour cost reduction by putting policy in place, managing print program, and print colour on right colour device, which reduced cost split for quarter 4 and 9% against 12.6% for previous quarter.
• Managed a team to deliver improved operational uptime of all devices 99.79% against target SLA of 97%.
• Decreased operations cost, such as operation of device, component, and consumable equipment £8K in first quarter.

South And South West England

• I troubleshot and resolved numerous problem of various faults, through demonstrating team working skills and collaborating with colleagues to resolve and reach logical solutions. I planned, developed, and implemented.
• Reduced instances of escalated complaints by conveying confidence, strong product knowledge and a rapid-fire approach towards fault-finding and diagnosis.
• Installed and sustained E-Copy at Hampshire County Council, on time and under budget.
• Assigned key accounts to define relationships between business and customers, consistently bringing them to top 10 most profitable list whilst improvement customer experience.

South And South West England

• I improved customer maintenance capabilities by developing standard operations and troubleshooting procedures for new systems. I generated, maintained, and presented comprehensive reports to customers detailing data.
• Analysed and investigated defective products and provided recommendations for improvement.
• Developed and implemented a suite of operational improvements to improve customer experience
• Provided technical documentation and primary source of escalation for colleagues

South West England

Wolfsburg, Lower Saxony, Germany

Bachelor'S Degree, Computer Systems Networking And Telecommunications

Mathematics And Computer Science

Education record