General Manager
Current➤ Driving a non-profitable, under-performing store to over $5M in net profit in under 4 years through effective leadership.➤ Managing over 110 employees and built a team with sales and finance managers as well as service and parts managers.➤ Implementing comprehensive sales plans to meet business objectives for account acquisition, revenue, and margin.➤ Growing gross monthly profits from the negative to over $350K per month by optimizing monthly volumes.➤ Consistently exceeding manufacturer sales and satisfaction goals to maintain highest possible margin levels of over 17%.➤ Attending to customer complaints, deescalating issues, and ensuring a high level of customer satisfaction is obtained.➤ Overseeing standards for displaying and merchandising both new and used vehicles and reviewing all promotions.➤ Coordinating the appropriate supply of new and used vehicles and ordering/acquiring vehicle inventory accordingly.➤ Managing dealer trades, ordering new vehicles, purchasing used vehicles from the online auction, and appraising trades.➤ Overseeing pricing for new and used units for the internet as well as overseeing unit washes/details, service, and parts.➤ Creating annual dealership sales forecasts by estimating total vehicle sales, gross profits, operating profits, and expenses.➤ Maintaining profitability while controlling expenses and complying with laws and regulations that affect operations.➤ Developing sales and marketing strategies according to market trends to assist the sales team with reaching their targets.➤ Monitoring the performance of sales representatives, holding weekly sales meetings, and conducting sales training.➤ Keeping abreast of all manufacturers current product/program promotions or those of partner financial institutions.➤ Implementing strategies to achieve targets and coaching employees on effective sales strategies to improve results.
