Mark Hammond Email and Phone Number

• Allocating, Scheduling and Problem solving and escalating where appropriate.• Coordinating support services for breakdowns, medical incidents and other situations that may arise.• Making decisions on routes and passenger changes.• Managing compliance with legislative requirements, including Chain of Responsibility and National Heavy Vehicle Regulations.• Logging all reported incidents in accordance with company policy and Incident Management Plans.• Checking and filing driver logbooks and driver pre departure paperwork.• Monitoring and changing cycles, rosters and coach movements.• After Hours customer service for passengers bookings, timetables and payment processing.

• Oversee Compliance Monitoring Officers who monitored trailer refrigeration temperatures, fatigue, speed and driver habits, conduct welfare checks and fitness to drive assessments, monitor drivers EWD violations, mass limits to NHVR regulations. • Oversee Brisbane and Sydney Gatehouses who checked trailer refrigeration temperatures, confirm trailer destination per manifests, record a combined ~1000 truck movements per day, manage driver accommodation and driver liaison. • Oversee Security functions at Brisbane Depot and provide security recommendations for depots. • Act as a 2IC to the National Compliance Manager and oversee driver trainers, Compliance Officers and Administration • Write and implement 26 page SOP document for Sydney Gatehouse. • Write PD for compliance and security position. Shortlisted and interviewed candidates.• Onboarding and training for new starters • Reviewed teams salary and benefits and discussed with peers to implement changes and offer a better salary and benefits package.• Investigate complaints from general public and customers and address issues with depots. • Investigate compliance related traffic offences in line with National road rules and company policies.

• Reporting to the Principal Incident & Emergency Management (IEM) & Senior Emergency Management Advisors, assisted with Seqwater’s incident and emergency management activities, including maintaining and continually improving incident planning, emergency management, security, and business continuity activities. • Maintain the Incident Hotline capabilities; to provide organizational response, recovery and logistical support to ensure operational continuity and provide situational awareness across Seqwater’s contemporary risk profile.• Used Noggin to manage stakeholder contact records and update asset status. • Used Risk Wizard to conduct investigations, and for reference for incident closure. • Administrative duties to Queensland Government Administration Officer Level 4 standard. • Converted and edited 40 + pages of controlled documents into a new corporate template using the styles’ function, page breaks, tables, header, footer with Microsoft Word. • Provided a number of recommendations to the Principal IEM for procedure amendments and changes to CCTV systems. • Prepared Daily Situation Brief (DSB) which used Microsoft Excel to detail current incidents, asset status, EMT Roster, mapping, weather outlook, recreation calendar and fire risks and upload to Seqwater Waternet (SharePoint page). • Drafted a new Work Instruction (several pages) for providing CCTV to law enforcement personnel for later review by Principal IEM. • Perform On-call duties, being the sole point of contact for incidents and emergencies, providing advice on matters and escalating to relevant stakeholders for I&E response. • Facilitating Emergency Management Threat (EMT) Brief approximately once every 5 weeks. EMT Brief hosting key stakeholders across 10 business areas, discussing present risks, situational awareness and impacts presented via MS Teams using a Microsoft PowerPoint.

• Commenced employment as a patrol officer, but quickly established leadership and managed multiple roles within the company. • Assisted in increasing revenue by streamlining patrol areas and suggesting more efficient patrol routes.• Managed 20 patrol officers through leadership, rostering and several vehicles were maintained ensuring service intervals and safety standards were met.• Ensured client requirements were met through writing security briefs and security audits. • Assisted in set up of virtual monitoring and operations centre.• Corporate Security for Australia’s 6th largest bank and Australian Government- Treasury Portfolio.

• Liaised with Internal and External stakeholders and maintained roster to client’s requirements.• Managed small team of loss preventions officers and exceeded loss preventions targets, preventing $150,000 in stock loss over 2 years for world’s 8th largest retailer and world’s largest furniture retailer. • Exceeded customer service requirements and promoted the same from the team ensuring return customer base.

• Led patrol team for Moreton Bay Rail Link construction project by deterring theft and removing trespassers from rail corridor.• Exceed KPI’s for alarm responses and ensure properties were secure and free of property damage.

• Maintained Maritime Security Standards by screening passengers’ baggage and checked baggage. • Used security equipment to detect dangerous goods and suspicious items in passengers’ luggage.• Provided leadership and training to new employees ensuring objectives and team culture were of a high standard.

• Maintained Aviation Security Standards by screening passengers’ baggage and checked baggage. • Used security equipment to detect dangerous goods and suspicious items in passengers’ luggage.• Provided leadership and training to new employees ensuring objectives and team culture were of a high standard.

• Provide security through patrols and CCTV monitoring for Australia’s second largest shopping centre (2013). Communicating security and safety concerns. • Provide customer service and team leadership responding to retail incidents and emergencies.• Manage contractor inductions and staff training.

• Maintained Aviation Security Standards by screening passengers’ baggage and checked baggage. • Used security equipment to detect dangerous goods and suspicious items in passengers’ luggage.• Provided leadership and training to new employees ensuring objectives and team culture were of a high standard.

• Receiving or making a high volume of calls from or to customers.• Striving to achieve first call resolution and maintain the quality of service provided by the call center.• Responding efficiently to customers and creating a positive experience.• Transferring and escalating the calls to the appropriate department if needed.

• Provide security through patrols and CCTV monitoring for mid-sized shopping centre, communicating security and safety concerns to Facilities Manager and Centre Manager • Provide customer service and team leadership responding to retail incidents and emergencies.• Manage contractor inductions and staff training.

• Maintained constant vigilance to ensure the safety of patrons, employees and company property.• Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary• Control access points to secured areas• Assist with check points and security procedures• Respond to altercations and assist with ejections• Assist with unruly guests of the venue