Mark Hanly Email & Phone Number

Ireland

County Dublin, Ireland

• The SEAT & CUPRA Dealer Network Development Manager ensures that the national retailer network maintains the standards of the brands while ensuring that the dealers maintain profitability. The brand standards include.
• Responsible for the network planning of the SEAT and CUPRA brands
• Managed national financial forecasting and risk analysis based on monthly financial composite reporting from all retailers
• Responsible for the manufacturers role requirements and relevant training path progression for national retailers
• Oversaw all contractual requirements of SEAT & CUPRA Ireland with factories, suppliers and retailers
• Customer Experience Manager for SEAT and CUPRA in Ireland

Dublin, County Dublin, Ireland

• Role was created to bring the responsibilities of Fleet, Hire Drive and Used Cars under my area of responsibility with the main function of Planning Management.Responsibilities include:
• Managed the fulfilment of production allocation
• Oversee 5-year annual planning to align market requirements with manufacturers production
• Control 12-month production plan with constant adjustments based on market demand changes and unseen production changes
• Conduct monthly stock… Show more Role was created to bring the responsibilities of Fleet, Hire Drive and Used Cars under my area of responsibility with the main function of Planning Management.Responsibilities include:
• Conduct monthly stock assessments to ensure aged stock is managed cost effectively

Dublin, County Dublin, Ireland

• I was responsible for dealers and their sales targets while managing the initiatives put forward by the Importer and Manufacturer to the dealer network.Responsibilities include:
• Responsible for managing SEAT retailers to maximize their performance for sales and customer satisfaction
• Dealer performance managed through smart analytic reporting, balance scorecards, financial performance, customer satisfaction
• Assisting in the development and completion of action plans with… Show more I was responsible for dealers and their sales targets while managing the initiatives put forward by the Importer and Manufacturer to the.
• Assisting in the development and completion of action plans with retailers to improve performance where required
• Manage manufacturers requirements and initiatives through the retailers

Volkswagen Group Ireland

• Responsible for seasonal volume planning of production, wholesales and deliveries for the SEAT Car brand. Role includes the management of the brands reporting functions for both the dealer network and factory..
• Responsible for the analysis of the markets production requirements
• Control ordering to fulfil production allocation
• Managed national retailers to manage their order and stock requirements

Dublin, County Dublin, Ireland

Coordinator for customer complaints with potential litigation made against the Volkswagen Group Brands. Management of every claim involved investigation to understand our potential liability and using strong dealer relationships, work towards finding a solution.

Dublin, County Dublin, Ireland

Goodwill Controller for all Volkswagen brands and Mercedes Benz. Responsible for all customer communications relating to warranty or goodwill. Role included trend analysis for common faults, creating goodwill criteria for consistent decision making, coaching dealer staff and implementing changes to aid dealer responsibility in goodwill decisions.

Dublin, County Dublin, Ireland

Controller for Audi, Mazda & VW warranty in the Irish Market. Role included organising training workshops with dealer warranty personnel, assisting with system development and planning, cost analysis and management reports. Using audit data to create criteria to coach dealers in problem areas.

Bachelor'S Degree, Business Administration And Management, General

Certificate, Project Management, Merit

Activities and Societies: Overall Management Group for information sessions supported by regular workshops and breakout groups as required.

Field Force Development Program, Area Sales Manager Development, Accredited

Activities and Societies: Group Management Events with course content delivered through team groups with individual projects and.