Mark Hanscom Email & Phone Number

Newton, Massachusetts, United States

IT Project Manager - EMR System Implementation• Write RFP • Facilitate Vendor Selection• Manage Implementation• Facilitate Change Management

Rahway, New Jersey, United States

Facilitator:Product Management• Sourcing new, alternative, and next generation devices.• Testing and Evaluation for fit and function all optional equipment.• Established and managed inventory control systems and protocols.• Installation, end user, sales and customer care support.• Work with Lab to test, evaluate and perform quality control on new and innovative products.Quality Control and Management• Ownership of the corporate quality manual and associated documentation.• Develop scalable and transferable standard operating procedures, forms, and processes for all aspects of the business cycle.• Act as liaison between Grignard Pure and 3PL, manufacturers and suppliers.• Document and manage inbound and outbound quality control processes and measures.Technology• Business Systems: CRM, Inventory management• Customer facing Systems: Mobile APPs, Customer Monitoring and Control Portal and support of public website.• Regulatory: Learning Management Systems (design and content creation) and regulatory reporting solutions Solutions Architect• Hands on management of all pilot installations. Designed, tested, and installed systems both nationally and internationally.• Created and produced all online training, regulatory certification requirements and tracking.• Author and update all end user documentation: manuals, quick start guides, protocols, deployment assessments and SOPs.• Trained business partners, research labs and end users in all aspects of our products use and deployment.• Work in concert with our Lab in designing testing and deployment protocols.

Waltham, Massachusetts, United States

• Spearheaded efforts to deploy Perpetual Demand Generation to multiple business units.• Built online software trial and registration system with global regulatory and customer security features.• Liaison with multiple global business units on web presence as part of the online customer experience• Designed and built a global order tracking application for users to track orders from manufacturing to international cross dock to delivery.• Trained thousands of end users worldwide in multiple digital marketing processes, programs and analysis.• Integrated digital marketing insights, reporting and analysis with Salesforce.com to empower sales reps with customer insights.• Shepard products through international regulatory processes to accurately offer products for purchase by legally applicable countries, by CDC affiliation and other legal or regulatory concerns.• Maintained and designed sophisticated digital marketing capabilities ensuring global reach in compliance with GDPR, CANSPAM, CASL and the various intricacies of the top Chinese email providers ensuring compliance and deliverability.

Dedham, Massachusetts, United States

A consulting business focused on strategy, business processes and technology infrastructure problems faced by growing businesses, acting to bridge the gap between business needs and technical resources.DBE Industrial, Redbank, NJ • Develop business strategy to enhance product line by adding a Consumer Direct model• Established an eCommerce solution to support key business opportunity including: websites, shopping cart, transaction processing and SEO• Implemented email marketing, social networking, online advertising and live event campaigns Grignard Company, Newark, NJ • Designed and facilitated production of an industry first, visual interactive product guide used primarily for international sales teams• Implement interactive business infrastructure including electronic document control, hosted disaster recovery, Sales Force Automation• Project-manage successful bid for ANSI (American National Standards Institute) certification: published corporate Quality Control Manual including mapping standard operating procedures, interdepartmental flow diagrams, defining business processes and job responsibilities.• Provided pre-audit end to end QA testing for multiple audits at multiple locations Connectivity Services Inc., New York, NY • Challenged to assess and improve technical planning and management of company’s rebranding and expansion efforts for their one of their online business units: Formulated web strategy, and sourced/managed web development and SEO firm.• Orchestrated an international effort to build a custom Tier 1 Unified Communications Platform: Development teams based in Israel, Canada and US• Project-manage implementation of new billing and customer service platform: Wrote RFPs and system integration documentation, interviewed vendors

Dedham, Massachusetts, United States

As Chief Information Officer at Wellesley Information Services, I was responsible for setting strategy for, staffing, and ongoing leadership of the following core business units:IT and Infrastructure, Data Services, Production, Web ServicesDrove migration of company product offerings from traditional print products to online, fee for service knowledgebases. Culminating in 53 active websites all with eCommerce components and many with multi-currency capabilities.Enhanced product offerings by designing and implementing online interactive multimedia products feeding collection schemes for market and user demographic data used for Business Intelligence, market analytics and targted marketing programs.

Dedham, Massachusetts, United States

Conceptualized, developed and managed, first in market, multimedia training product line. - Sourced and managed video production vendor and designed interface - Managed product development and deployment process and schedules - Success led to Multimedia Division General Manager Position, multimedia product line; captured 54% profit margins with 65% annual revenue growth.

Dedham, Massachusetts, United States

Dedham, Massachusetts, United States

I took almost a year off from managing people to focus on the technology, systems and infrastructure needs of this rapidly growing business. Developed a matrix of inhouse and outsourced technologies to best address needs of the business while maintaining cost effectiveness.Forged a technological and cooperative personnel relationship with our parent company to take advantage of ecomonies of scale in data center, web infrastructure hosting, specialized development needs and network security.Architected a multi-network infrastructure to maximize security, bandwidth and functionality in core buisness needs.