I am pleased to announce that after 35+ years working with people and teams I am venturing into the corporate as well as individual/ personal consulting, coaching and counseling. I am available to meet with you and your teams onsite or via Zoom or Microsoft Teams. I am offering business consultations and how to improve and grow your business, As well; I am also providing consultation and advice to individuals and/or couples in regards to personal life coaching and direction. I have 35+ years of building relationships, teams and businesses. I have experience in growth companies as well as legacy/established companies form small to large in size in both a domestic and international business environment. To me; one of my greatest accomplishments is to see the success of the team members I have worked with over the years and their rise to success in their professional and personal lives. I learned so much from all of them! If you personally or your business is interested I would recommend a Zoom .Teams call to introduce ourselves and for me to better understand your situation/need (s). My initial cost for a consultation is $100. After the initial call if you decide to move forward I would setup a plan of action with a timeframe that fits your needs with a costing associated with it. Once a plan is approved ; I would plan a physical on-site visit for businesses. For individuals and couples I am open to a personal meeting or a Zoom/Teams call based on your preference. Please feel free to DM me on Linkedin with your pertinent contact information. Please feel free to share this with your network if you know of anyone in need of my services. To close I would like to share my personal mission: I am honest, I am myself, I empower people to be who they are and what they excel in, I connect people to their goals and ambitions, I am passionate in who I am and what I do, I aim to inspire people, I build relationships focused on a person's work/life balance. Thank You!

In charge of six brick and mortar retail stores in Pennsylvania and Ohio. as well as an ecommerce division. Decision making at all levels of the company from marketing, construction & maintenance, loss prevention & auditing, recruiting & hiring. Retail stores specialize in pawn lending and buying and selling of product.

Served as Director of Retail Operations on the company's leadership team. Authored and co-authored many projects and processes to assist in the companies growth strategy.Developed and implemented job descriptions for all of the functional operational positions within the company.Updated the employee handbook.Developed and implemented the Business Travel Policy for the company.Developed and implemented a store visit binder.Upgraded and implemented a performance appraisal and performance counseling process for the operations team.Co-authored and implemented a labor/scheduling matrix and template for the stores.Launched a workplace injury process for the stores.Co-authored and implemented training and onboarding plans for all levels of operational management.Developed and implemented the companies non-negotiables concept.Developed and implemented a daily huddle communication process.Developed and implemented a District Manager visit checklist and formatted for use on Microsoft Surface devices.Directed and launched an overhaul of the store signage and POP elements in store. Oversaw the conceptual process and the execution of the program.Actively involved in the recruitment, selection nd development of all field level associates at every level as well as assisting with the selection process for Main Office new hires.Implemented a Quarterly Business Review process for store and district management to review and improve the their business.Directed and oversaw the implementation of a Mystery Shop program for the company.Implemented a mobile printing process for all stores that saved time and payroll to allow the focus on exceptional customer service.Developed companies organizational charts for the progression of the company at certain levels of growth.Planogram rollout to all stores.

• Served as a Director of Operations on the company’s leadership team. Was assigned to special projects in different states to ensure compliance and company standards were being met.• Store Operations: Worked on special projects for the company to launch and promote the “Four Walls” concept to reality in specific markets. Selected to work on a Special Task Force to re-look at the Auto Title Lending process throughout the company. Selected to work in accordance with the compliance team to re-teach the Texas Loan Process to all stores in Texas to ensure compliance with the company as well as state compliance practices. Became only Director of Operations to be certified on both sides of the company’s business-PFS-loan and XFS-check cashing. The company had me working in the following states during my tenure: Illinois, Wisconsin, Indiana, Ohio, Texas and North Carolina.Currently working on special projects for the company and bringing the “Four Walls” concept to reality in specific markets to start.• Worked on a Special Task Force to re-look at Auto Title Lending throughout the company.• Worked with the Compliance Department to re-teach the Texas Loan Process to all stores in Texas to ensure compliance within the company and the state of Texas.• Completed training on both facets of the business-PFS-loan Business and XFS-check cashing business.• I have assisted and trained in the following states thus far: Illinois, Wisconsin, Indiana, Texas, Ohio and North Carolina.

Served as the Lead Executive in Ohio on the company’s leadership team. Led state corporate operations initiatives, real estate & construction, risk management & collections and training and development. • Store Operations: Developed and implemented the operational standards for the state of Ohio; focusing on superior customer service, sales KPI’s, P&L performance, employee training and development. Directed and managed a Team of (4) District Managers, (35) General Managers on sales performance, payroll control and compliance processes. Built Ohio into the fastest growing state in Titlemax history ($17.5m in total accounts). Managed the state to profitability within two months of opening each store vs the company average of 13 months. Led the company in Total Account growth out of 40 Regions. Prepared and delivered on a monthly basis oral and written presentations, proposals and reports to the Senior Executive Team in regards to sales, payroll and actual performance to plan vs budget. Established monthly and annual budgeting and forecasting goals and action plans to meet and exceed the overall company goals.• Real Estate & Construction: Opened 20 stores within the first year of operation. Formulated and developed a team that built the Ohio Title Loan business to 20 stores with another 10 LOI’s or leases signed to be completed and opened by the end of 2014. Oversaw all new store openings including the hiring plan of each District Manager.• Training & Development: Assisted with the recruiting, training and development of all store management staff. Store management teams had the highest assessment scores of any Region in the Company. Turnover in Ohio was at 25% or lower on an annualized basis. Provided training and development to the District Manager Team to ensure superior customer service was being practiced, attained and coached on each and every customer.

Served as a Senior Executive on the company’s leadership team. Led one of four Divisions within the Company. Delivered sales driving initiatives in 770 retail stores. Led the Division operations initiatives, real estate & construction, marketing and merchandising, loss prevention & risk management, training and development. Led the Division to $450m in annual sales.• Operations: Led all levels of Operations within the Division. Consistently one of the top Divisions in labor management to budget on a monthly basis. Led the Company in No Contract sales per door per day and year over year growth. Consistently had 3 of 4 Regions in the Top 10 of the Company rankings through consistent $ per ticket growth, accessory attach, core business platform growth, customer service scores and inventory shrink. Directed and managed the Regional Directors and District Managers sales performance, payroll control, inventory management and procedural compliance on a weekly, monthly and annual basis. Monitored sales and expenses on a weekly basis and reported to senior management on the actual performance of the Division against plan to budget via Monday morning dashboard calls. Created strategies and action plans on how to effectively manage operating expenses and shrinkage. Established monthly and annual budgeting and forecasting data and reporting in relation to the overall company expectations via written presentations, reports and proposals and calls as well as monthly business reviews. Traveled weekly to conduct store visits in 770 stores.• Real Estate & Construction: Was the principal in the identification of real estate locations within the Division. Oversaw all store openings, remodels and refits within the Division to ensure the process was on time and on budget.

Served as an Executive on the Division’s leadership team. Delivered sales driving initiatives in 175 retail stores. Led the Region operations initiatives, real estate & construction, marketing and merchandising, loss prevention & risk management, training and development. Led the Region to $160m in annual sales.• Store Operations: Led all levels of Operations within the Region. Improved Region ranking from #25 (out of 25) at start to a consistent Top 10 ranking. Improved wireless revenue from #25 to a consistent Top 10 ranking. Consistently one of the top Regions in labor management to budget on a monthly basis. Led the Company in No Contract sales per door per day and year over year growth. Consistently had 7 of 11 Districts in the Top 50 of the Company rankings through consistent $ per ticket growth, accessory attach, core business platform growth, customer service scores and inventory shrink. Directed and managed the District Managers and Store Managers sales performance, payroll control, inventory management and procedural compliance on a weekly, monthly and annual basis. Monitored sales and expenses on a weekly basis and reported to senior management on the actual performance of the Region against plan to budget via Monday morning dashboard calls. Created strategies and action plans on how to effectively manage operating expenses and shrinkage. Established monthly and annual budgeting and forecasting data and reporting in relation to the overall company expectations via written presentations, reports and proposals and calls as well as monthly business reviews. Traveled weekly to conduct store visits in 8 states.• Real Estate & Construction: Work with the Divisional Sales Director in the identification of real estate locations within the Region. Oversaw all store openings, remodels and refits within the Region to ensure the process was on time and on budget.

Provided direction, leadership and guidance to the retail convenience division through a bid and estimating process that included scope of work, management of a construction team, pre-construction walks, punch walks, and total billing of projects. Worked on the McDonalds McCafe concept in Pennsylvania and New Jersey and the 7-11 Fresh concepts in the Dallas market. Completed over $3m in revenue with a 25% profit margin.

Served as a Senior Executive on the company’s leadership team. Delivered sales driving initiatives in 350 retail stores in North America with three unique business units that consisted of the airport division, resort division and convenience division. Led the Company’s operations initiatives, construction & store design, marketing and merchandising, loss prevention & risk management, training and development. Managed a combined annual capital budget of over $2m with gross revenues exceeding $250m.• Operations: Led all levels of Operations, Store Design, Construction & Training within the Company. Co-Chair of the development team that created and implemented successful new retail store concepts & designs that won numerous design awards within the retail travel industry. Created and implemented a field incentive program that rewarded all levels for revenue, profit, sales per transaction and labor achievement that complemented the company’s targets. Created an effective recruiting model to ensure that the proper profile of employee was recruited and hired to where we decreased the company annualized turnover from 120% to 40% annually. Directed and managed the Regional Directors and District Managers sales performance, payroll control, inventory management and procedural compliance on a weekly, monthly and annual basis. Monitored sales and expenses on a weekly basis and reported to Senior Executive Team and the Worldwide Operations Team on the actual performance of the Company against plan to budget. Created strategies and action plans on how to effectively manage operating expenses and shrinkage. Established monthly and annual budgeting and forecasting data and reporting in relation to the overall company expectations via written presentations, reports and proposals and calls as well as monthly business reviews.

Served as a Senior Executive on the company’s leadership team for the largest floral retailer in North America. Delivered sales driving initiatives in 93 retail stores in North America. Led the Company’s operations initiatives, c marketing and merchandising, training and development. Managed a Division with gross revenues exceeding $65m.• Operations: Led a field staff of 12 direct reports within the Company. Directed all levels of business in Canada and the North Eastern United States. Directed and managed 11 Regional Directors sales performance, payroll control, inventory management and procedural compliance on a weekly, monthly and annual basis. Monitored sales and expenses on a weekly basis and reported to Senior Executive Team on the actual performance of the Company against plan to budget. Conducted store visits to ensure the transition from independent operator to corporate went smoothly and seamless. Conducted store audits in an effort to evaluate the existing quality and makeup of the retail stores and employees. Conducted store visits to the growing operations to ensure the buying and maintenance of the growing facilities were being maintained to company standards.• Marketing & Merchandising: Worked with Senior Leadership to create the North American strategy in regards to key brand products, marketing and seasonal initiatives. Managed and ensured the compliance of all company marketing and merchandising initiatives including POP rollouts and planogram rollouts.• Training & Development: Assisted with the recruitment, training, development and retention of all store managers and regional directors. Addressed a number of opportunities in best practices, overall customer experience, field communications, and workforce management and employee engagement. Ensured goal setting and accountability took place using positive direct involved leadership & development in order to drive top line sales and profit growth.

Served as a Senior Officer on the company’s leadership team for the largest video and game retailer in Canada. Delivered sales driving initiatives in 365 retail stores. Directed all levels of the business in Canada. Managed a combined annual capital budget of over $5m with gross revenues exceeding $370m.• Operations: Created and implemented a field incentive program that rewarded all levels for revenue, profit, sales per transaction and labor achievement that complemented the company’s targets. Created an effective recruiting model to ensure that the proper profile of employee was recruited and hired to where we decreased the company annualized turnover to 30% annually. Developed and implemented innovative ideas on store design, customer service, merchandising and associate training that produced an average annual business growth of over 15% per year. Led the Canadian business from $33m in sales to $370m in sales in 4 years. Directed and managed the Regional Directors and District Managers sales performance, payroll control, inventory management and procedural compliance on a weekly, monthly and annual basis. Monitored sales and expenses on a weekly basis and reported to Executive Team and the Worldwide Executive Team on the actual performance of the Company against plan to budget. Created strategies and action plans on how to effectively manage operating expenses and shrinkage. Established monthly and annual budgeting and forecasting data and reporting in relation to the overall company expectations via written presentations, reports and proposals and calls as well as monthly business reviews. Implemented and participated in associate feedback forums called ‘Jam Sessions’ that were created to foster open communication throughout the Canadian business. Traveled weekly to conduct store visits in 365 stores in Canada

Served as a Senior Executive on the European leadership team. Delivered sales driving initiatives in 688 retail stores. Led the Company operations initiatives & training and development. Led the Company to $400m in annual sales.• Store Operations: Led all levels of Operations within the Company growth. Directed and managed the Regional Directors, District Managers and Store Managers sales performance, payroll control, inventory management and procedural compliance on a weekly, monthly and annual basis. Monitored sales and expenses on a weekly basis and reported to senior management on the actual performance of the Company against plan to budget. Revenue comps exceeded 50%+ and profit increased 20%+ vs the targets. Created strategies and action plans on how to effectively manage operating expenses and shrinkage. Established monthly and annual budgeting and forecasting data and reporting in relation to the overall company expectations via written presentations, reports and proposals and calls as well as monthly business reviews. Traveled weekly to conduct store visits in 688 stores in the United Kingdom and Austria.• Real Estate & Construction: Worked in the identification of real estate locations within the Company. Oversaw all store openings, remodels and refits within the Company to ensure the process was on time and on budget. Organized, planned and led the conversion of 650 stores into a common IT platform as well as a common brand (Blockbuster Express). Conversion was achieved in 328 days.• Training & Development: Assisted with the recruitment, training, development and retention of all store managers and district managers and regional directors. Focused on the customer experience, field communications, and workforce management and employee engagement. Ensured goal setting and accountability to place using positive direct involved leadership & development in order to drive top line sales and profit growth.

Managed and led a regional operational management structure ranging from 50-66 stores. Led associate teams ranging from 750-1,000 associates and support management teams ranging from 4 to 15 direct reports.

Managed and led a regional operational management structure ranging from 50-66 stores. Led associate teams ranging from 750-1,000 associates and support management teams ranging from 4 to 15 direct reports.