Spearheaded the successful migration of the company’s accounting system from Microsoft Dynamics Great Plains (GP) to Microsoft Dynamics 365 Business Central (BC) to enhance operational efficiency. Oversaw end-to-end project management operations while implementing modifications for applications, optimizing data extraction from BC to downstream apps, and transitioning reports from GP to BC data. Performed QA testing for the entire implementation and orchestrated User Acceptance Testing (UAT) in collaboration with the accounting team.• Administered the integration of peripheral applications with BC by leading the internal technical team, confirming timely updates for seamless interfacing with BC.• Directed the implementation efforts of a Microsoft Gold Partner (WebSan Solutions Inc.), while ensuring the successful customization and delivery of BC in alignment with project schedule and the needs of accounting team members.• Ascertained the smooth progress of technical analysis and development by holding daily meetings with developers and database administrators (DBA), while providing weekly progress updates to stakeholders.• Spearheaded the customization of WebSan's BC test environment to company specifications, performing in-depth analysis of BC functionality, data storage, and API operations.• Established synchronization between company accounting and WebSan project by defining GITSIT-specific functional requirements for BC.

Guided a multi-year corporate initiative for the seamless integration of a customer-facing loan application platform provided by Blend.com while overseeing two specialized IT teams for end-to-end project management. Conducted thorough analysis and testing in lower environments for Blend's system and Encompass360 to address issues before critical stages.• Optimized PBI execution and backlog management for two workstreams while defining streamlined work processes, conducting data mapping, and specifying requirements with acceptance criteria for PBIs.• Drove project efficiency by decomposing scope into workstreams through Scrum methodology while defining epics, features, and PBIs in grooming sessions for streamlined execution.• Devised project directions for desired outcomes while leading inception/JAD sessions with Blend's representatives and Encompass360 subject matter experts.• Confirmed the delivery of high-quality products by prioritizing bug resolution throughout QA and UA testing.

Executed Encompass360 enhancement projects, spanning major initiatives to minor enhancements, and applied a hybrid SLDC methodology of agile/scrum and waterfall techniques for timely project completion.• Formulated effective solutions through systematic assessments for optimal outcomes with the technical team.• Developed strategic execution plans for the timely delivery of project components by breaking down larger objectives into manageable items.• Aligned tasks for analysts and developers during sprint planning sessions, guided by priorities established in grooming sessions with stakeholders.• Defined project priorities and refined project backlog through collaborative efforts with business product owners and stakeholders.• Implemented a process to collect payments for property appraisals from loan applicants which resulted in Mr. Cooper saving $900K/month.

Supported agents in underwriting home loans for modification as the IT subject matter expert for the bank’s underwriting application. Elevated home loan application efficiency, expanded functionality, and ensured compliance with regulatory obligations by working side-by-side with business units and application development partners.• Resolved escalated production issues through expert research and troubleshooting, confirming operational stability and swift problem resolution.• Overhauled underwriting system interface with multiple improvements for streamlined workflow aligned with evolving business and regulatory goals.• Restored the loan modification process for approximately 1,300 affected borrowers and prevented further disruptions by leading the resolution of a critical production problem.

• Steered a multi-departmental software development project to implement a new prepaid reloadable debit card based on MasterCard for AARP. Generated functional specifications for card system implementation by leading a team of Business Systems Analysts, covering diverse disciplines, such as website, IVR, customer care applications, retailer product setup, risk and compliance, reporting, and core application setup.• Developed and deployed a robust anti-fraud system by utilizing real-time sales velocity analysis and pre-defined thresholds to promptly block scammer's deceptive activities.• Realized a 29% reduction in Customer Identification Program (CIP) operating costs by revamping the CIP process as a subject matter expert.

• Facilitated flawless communication during software development projects by serving as the technical liaison between business groups and IT personnel.• Devised cost-effective software solutions in partnership with business clients and technical partners.• Conducted project planning to define scope, align resources, and monitor project status as per established plans.