Mark Harper Email & Phone Number

Granite City, IL, US

Granite City

schedule and dispatch service work to facilitate maximum productivity according to dealership policy and the technicians skill levels.Setting up customers in our dealership loaner vehicle who are dropping off for service who's vehicle will be here for longer than a day or two.Answering phone and scheduling service appointments for customers.

I am the liaison between the customer and service technicians. I work with customers to determine problems with their vehicle and provide the technicians with accurate repair descriptions. I also verify warranty and serviced contract coverage. I develop estimates by costing materials, supplies, and labor, calculating customer's payment including deductibles.

Granite City, IL

-Upsell additional recommended mechanical services to customers.-Call in tire and vehicle warranties to get approval for coverage.-Get customers approved for a service credit card to pay for service work.-Assist Service Advisors

Granite City, IL

-Sell pre-owned and new vehicles to customers.-Answer customer’s questions over computer chats.-Call and speak to customers who are interested in purchasing vehicles.-Present vehicle rebates and selling prices to customers.-Send vehicle information and pricing to customers over email leads.-Close deals with customers who are buying vehicles

Belleville, IL

-Sell wine, spirits and beer to grocery chains-Establish a good and trusting relationship with store managers.-Present deals to customers to try and get in mass displays and new items for shelves.-Stock shelves with wine and spirits.-Work back stock at all of my accounts to make sure shelves are full with product.-Set up displays of wine and sprits in.

St. Louis, MO

-Loading DNA samples on 30 3730XL Applied Biosystems Analyzer.-Monitored quality and quantity of samples to be loaded. -Organized and scheduled priority samples to be loaded.-Performed independent decision making and troubleshooting.-CosMC prep using Beckman Coulter solutions on Prefinish samples.-Ran DNA samples through agrose gels and used fotodyne for.

St. Louis, MO

-Coordinated all of the sequencing reactions for Monsanto.-Archived and hand picked E. coli clones.-Worked with various types of automation throughout the lab.-Loaded samples on a 3730XL Applied Biosystems Analyzer.-Performed weekly maintenance on the 3730XL sequencers.-Involved in yearly safety training and inspections.-PCR

St. Louis, MO

-Supervised and motivated a team of five lab technicians-Monitored quality and quantity of samples for evening shift.-Organized and scheduled priority work for the evening shift.-Performed independent decision making and troubleshooting

Bachelor'S Degree, Parks, Recreation And Leisure Facilities Management

Education record