Mark Harries Email & Phone Number

Cardiff, Gb

Cardiff, Wales, United Kingdom

Caerphilly

Responsible for maintaining the relationships with our largest customers and brand names; advising them on best practice and implementing bespoke solutions for them.Part of a team of 16 Accounts Managers, I work with a team of credit management specialists & our product development teams to ensure our customers have the best possible solutions and customer service. Managing a portfolio of tier 1 accounts whilst also having a new business target• Responsible for maintaining and growing one of the biggest client portfolio's in the company, whilst also having a new business sales target.• Plan, prioritise and manage activities to achieve sales/revenue and retention targets.• Develop client accounts for sales and profitability. Ensure upselling and cross-selling opportunities are developed by establishing a sound understanding of what current and potential business needs are.• Act as the main point of contact to the key accounts; lead and coordinate other departments such as Product and Customer Relations to provide a seamless team operation.• Ensure and maintain long term relationships with strong rapport and understanding of customer strategies.

Cardiff

With a focus on securing high end business this role entails:• Market / Business Research• Creation of targeted marketing campaigns• Campaign review and critique• Customer acquisition • Consultative selling/sales• Customer training and development• Product review and development• Achievement of agreed performance indicators (contact, portfolio growth and revenue targets)

The UK telesales department is responsible for generating approximately £2.8 to £3.0 million of revenueon an annual basis. This role involved the direct management of 5 Telesales Team Leaders and theindirect management (through the Team Leaders) of 60 Telesales Executives.Key tasks and achievements:* Development and management of 5 Telesales Team Leaders (managers) ensuring that they hadthe skill set to manage their teams of 10 - 12 staff to achieve the revenue targets required* Conducting motivational team meetings and briefings* Conducting motivational departmental meetings and briefings* Delivering group training and development sessions with selected managers and staff members* Developing sales and incentivisation strategies to ensure that revenue targets were achieved* Playing an active role in the development and amendment of the Creditsafe suite of products tomeet customer requirements* Manage and reduce levels of bad debt generated as a result of telesales, this was achieved bycreating a customer acquisition strategy that ‘removed’ high risk customers from the prospectportfolio* Lived the Groups ‘hire for attitude’; train for skill’ belief, by developing Telesales staff intoAssistant Team Leaders and Team Leaders* Coordinated with the training department and the Team Leaders to ensure that new productlaunches were accompanied by the relevant and required training

Following success in the role of CRM Team Manager, I was provided the opportunity tomanage the department responsible for maintaining and renewing the UK businesses 30,000 customers.With 4 Managers reporting to myself directly, this role facilitated an education in ‘managingmanagers’.Key tasks and achievements:* Management of a department with a portfolio responsibility of over £12.6 million* Increased customer retention levels to a level in excess of 90% (by customer number)* Increased the level of upsell revenue by encouraging a greater degree of sales focus mentality amongst all CRM teams.* Encouraged an ongoing process of development for both managers and executives

The CRM equivalent of the Telesales Team Leader role I managed a team of CRM Executive staff who had responsibility for servicing and renewing customer accounts.Key tasks and achievements:* Major focus on the one to one management of staff members in order to deliver renewal andupsell targets* Conduct regular team meetings and briefings* Review performance and portfolio statistics to identify areas of risk and improvement

In moving into the Premier Account team, I was tasked with driving improvement in whatwas, at the time, an under achieving department with a confused brief and lacking direction.Key tasks and achievements:* Developed an holistic customer contact strategy, ensuring that high end customers began toreceive a premium service from Creditsafe* Engaged in customer visits to review the service that they had been provided, identifyingsuccesses and key areas for development* Successfully increased the Creditsafe market penetration of blue chip and high end customers

This role involves the management and development of an existing sales team, recruiting and developing staff members to achieve agreed sales revenue targets.Key tasks and achievements:* Regular one to one development meetings with direct report staff, this involves:* Goal setting* Design of personal development plans* Direct coaching and training of staff* Remedy of underperformance* Facilitating career development and progression* Conducting motivational team meetings and briefings (1 to 2 meetings per day)* Delivering group training and development sessions with the team* Side by side coaching with staff, providing direct assistance with sales closure etc.* Reviewing statistical data to establish development areas for team members and the team as a unit* Coordinating with other departments to ensure that required sales procedures are followed* Coordinating with training department to drive additional staff member development activities* Maintain personal sales performance, selling the Creditsafe suite of products to new businessprospects

Assisting the Team Leader with all aspects of their role, the candidate maintained a 100% sales revenuetarget throughout the entirety of the service as Telesales Assistant Team Leader.Key tasks and achievements:* Supporting the Team Leader in all aspects of their role (including people management, productreview and statistical analysis.)* Cold call and relationship build with new business prospects in order to meet agreed personaltelesales targets* Assisting with the closing of other staff members potential sales deals to assist them in achievingtheir sales targets

The sole focus of the Telesales Executive was the achievement of agreed sales revenue targets.Key tasks and achievements:* Achieved & exceeded personal sales target throughout employment as a Telesales Executive* Managed a ‘provided’ prospect list efficiently to reduce ratio of calls to demonstrations to agreedsales**Previous employment history includes; British Telecom and Lintarealm Plasticsdetails of which are available if required and as requested.