Mark Harries Email & Phone Number

Cardiff, GB

Cardiff, Wales, United Kingdom

Caerphilly

• Responsible for maintaining the relationships with our largest customers and brand names; advising them on best practice and implementing bespoke solutions for them.Part of a team of 16 Accounts Managers, I work with a.
• Responsible for maintaining and growing one of the biggest client portfolio's in the company, whilst also having a new business sales target.
• Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
• Develop client accounts for sales and profitability. Ensure upselling and cross-selling opportunities are developed by establishing a sound understanding of what current and potential business needs are.
• Act as the main point of contact to the key accounts; lead and coordinate other departments such as Product and Customer Relations to provide a seamless team operation.
• Ensure and maintain long term relationships with strong rapport and understanding of customer strategies.

Cardiff

• With a focus on securing high end business this role entails:
• Market / Business Research
• Creation of targeted marketing campaigns
• Campaign review and critique
• Customer acquisition
• Consultative selling/sales

The UK telesales department is responsible for generating approximately £2.8 to £3.0 million of revenueon an annual basis. This role involved the direct management of 5 Telesales Team Leaders and theindirect management (through the Team Leaders) of 60 Telesales Executives.Key tasks and achievements:* Development and management of 5 Telesales Team Leaders.

Following success in the role of CRM Team Manager, I was provided the opportunity tomanage the department responsible for maintaining and renewing the UK businesses 30,000 customers.With 4 Managers reporting to myself directly, this role facilitated an education in ‘managingmanagers’.Key tasks and achievements:* Management of a department with a portfolio.

The CRM equivalent of the Telesales Team Leader role I managed a team of CRM Executive staff who had responsibility for servicing and renewing customer accounts.Key tasks and achievements:* Major focus on the one to one management of staff members in order to deliver renewal andupsell targets* Conduct regular team meetings and briefings* Review performance.

In moving into the Premier Account team, I was tasked with driving improvement in whatwas, at the time, an under achieving department with a confused brief and lacking direction.Key tasks and achievements:* Developed an holistic customer contact strategy, ensuring that high end customers began toreceive a premium service from Creditsafe* Engaged in.

This role involves the management and development of an existing sales team, recruiting and developing staff members to achieve agreed sales revenue targets.Key tasks and achievements:* Regular one to one development meetings with direct report staff, this involves:* Goal setting* Design of personal development plans* Direct coaching and training of staff*.

Assisting the Team Leader with all aspects of their role, the candidate maintained a 100% sales revenuetarget throughout the entirety of the service as Telesales Assistant Team Leader.Key tasks and achievements:* Supporting the Team Leader in all aspects of their role (including people management, productreview and statistical analysis.)* Cold call and.

The sole focus of the Telesales Executive was the achievement of agreed sales revenue targets.Key tasks and achievements:* Achieved & exceeded personal sales target throughout employment as a Telesales Executive* Managed a ‘provided’ prospect list efficiently to reduce ratio of calls to demonstrations to agreedsales**Previous employment history includes.