Mark Harris Email & Phone Number

England, United Kingdom

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Identifying and delivering service improvement activity across the business, working with senior stakeholders to build a continuous improvement environment to support an ongoing programme of change.Developing an innovative bespoke approach which merges established process improvement methodologies such as Lean and Six Sigma with Systems Thinking and Business Architecture. Leading on key service improvement projects in a number of critical business areas.

Milton Keynes, England, United Kingdom

Delivery of continuous improvement initiatives across a range of customer facing teams, helping to foster a culture of sustainable change through the creation and embedding of Lean methodology to support the delivery of business transformation. Working on key projects to build a continuous improvement environment by working with key business stakeholders to identify and eliminate unnecessary complexity within key business processes. Design and implement improved processes and ways of working along with the development of a performance infrastructure through the creation of team hubs.

Northampton, England, United Kingdom

Overseeing and assessing the high-level design of all proposed spending review changes, identifying gaps or duplication through a series of Design Studies/Deep Dives. Used industry recognised models and methodologies to provide architectural viewpoints to programmes and projects and developed new architecture models that support the development of business design products. Coached and mentored new Business Architects joining the team.

London, England, United Kingdom

Managed the team in developing policy and related processes supporting HMRC’s customs activity, while taking into account wider work on the UK’s future customs framework and Brexit preparations. Particular focus was on working collaboratively with HMRC and Border Force stakeholders in preparation for a potential ‘no deal’ Brexit scenario. Drafted high quality advice, briefings, lines to take and other communications for senior managers, Ministers, HMRC colleagues, HM Treasury, Press Office and other stakeholders.

Northampton, England, United Kingdom

Worked with the design community to establish the Brexit strategic design framework. In particular understanding what is needed for customers, resources and processes in the event of no deal through the production of a ‘service model’. Also included development of a 'Picture of Brexit' visualisation regarding the impact on customs procedures of the potential Brexit scenarios, and creating a plain English fact sheets for 'as-is' Customs procedures showing where the authorised arrangements differ from the standard arrangements.

National

Created and managed the performance management infrastructure for HMRC's Continuous Improvement Service. Involved developing a supply, demand & strategic prioritisation process that ensured the right projects were commissioned, and equipped with enough consultants with the right skills at the time required, and that those resources were used effectively. Duties included line managing a nationwide team and keeping project leads accountable using evidence based challenge. Also led projects within HMRC and other Government Departments utilising Lean / Continuous Improvement products and approaches, providing advice, support and challenge in business areas to deliver improved business results. Provided assurance to HMRCs Executive Committee on HMRC-wide business delivery progress against Continuous Improvement Strategy.

Northampton, England, United Kingdom

Various roles including Customs Officer, VAT Inspector, Tax Avoidance Officer and various management positions.