Mark Harris Email & Phone Number

Balcatta, Wa, Au

Perth

IT Vision provides Digital Enterprise Solutions for Local Government and similar industries for more than 30 years. The list of products provide covers the full suite of solutions required by Locals Governments including Payroll, Rates, CRM and Finance processing. My role involves rolling out IT Vision’s full suite of products. Role Includes:• Manage multiple ERP, Payroll and CRM projects• Manage PMO reporting functions• Mentor Project Managers• Implement and improve on PMO functions

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Ad-hoc contracting including a 3 month contracting implementing SSO at Fiona Stanley

Balcatta, Western Australia, Australia

Thermomix are one of Australia’s largest direct sales brands. My primary role has involved analysing needs and requirements throughout the company, presenting solutions and project managing a substantial Salesforce rollout from conception to handover. This project involved a two-stage deployment of Salesforce CRM/Partner Community (10 Months) and Service Cloud (4 Month) using AGILE methodologies. Duties I performed for this project included:• Project Plan• Work Breakdown Structure• Monthly Project Status Reports• Conducted engagement workshops with stakeholders• Identified the new solutions and managed the relationship with the vendors• Facilitated requirements gathering workshops• Conducted user acceptance testing• Heavily workshopped integration between ERP (Netsuite) and Website (Shopify) systems• Project implementation through the complete SDLC, including handover and ongoing trainingMajor benefits of this project:• 40% increase in webstore sales• 33% reduction in licensing costs• 33% reduction in customer service workloads• Increased user capacity of an additional 33% users• Single point of truth of customers across the company• Mobile applicationAdditional achievements include:• Email Marketing (Klayvio) implementation• Yoxel calendar sync implementation• Standardised Project Methodology implementation via SharePoint and Microsoft Teams• Salesforce Implementation• Wordpress eCommerce Implementation• Office 365 Implementation• Report system upgradeOther daily responsibilities include:• Sourced and requested RFQ from suitable vendors• Conduct workshops and training• Conduct Acceptance Testing sessions• Backlog grooming• Fulfilled project management duties, including issues log, risk register, communication plan and conducted lessons learned workshop• Reporting to all stakeholders including executive team

Subiaco

The West Coast Eagles are one of Australia’s largest sporting brands. My primary role has involved analysing needs and requirements throughout the company, presenting solutions and managing projects from conception to handover. My time at WCE included two webstore implementations, four major website upgrades and an internal SEO review culminating in an increase of sales of 50% across the board.Projects Include• Microsoft Dynamics CRM implementation resulting a 40% increase in sales• Corporate Webstore implementation • WCE Lottery website upgrade resulting in 40% increase in profit• SEO review project resulting in cost saving measures of 60%• POS including webstore implementation resulting 80% increase in sales• SharePoint upgrade included a 25% reduction in licensing costs• Workflow automation project workload by 25% (Nintex)• Storage System upgrade project• Cluster Server Implementation project• Predictive analytics, Injury management project• Implementation of ETL and finance data warehouse project• Management and Implementation of IT Capital Budget.• Disaster Recovery and Backup upgrade project• Manage application training and improvement program• Supervise three junior staff along with trainees and external contractors

Morley

ClickHome is one of Australia’s largest software providers for building companies. The role involved liaising regularly with over 25 clients, providing training, documentation, reporting services and support. Projects Include:• ClickHome mobile application conversion• 5 Client site upgrades• Implementation of Disaster recovery solutionOther daily responsibilities include:• Liaise with external clients to determine needs, requirements and specifications• Implement and maintain test environment and all testing practices• Implement Change Management procedures and processes• Provide Reports – Crystal and SQL Reports• Demonstrate applications to all stakeholders• Conduct User Acceptance Testing sessions• Manage IT infrastructure and implement Disaster Recovery environment

Alcock Brown-Neaves Group are one of WA’s largest building companies. They have an internal IT department to service the 16 companies and 1800 employees within the group. My time at ABN included working closely within the development team of 30, using a combination of Prince2 and Agile Methodologies during the full SDLC. Major projects included multiple CRM upgrades, implementation of custom-built solutions of the building industry and liaising between the infrastructure and development teams.• Liaise with users, stakeholders, executives and clients to determine needs, requirements and specifications• Implement and maintain Dev-ops environment• Implement software application Test procedures and processes• Internal CRM system upgrades• Multiple Company SharePoint site implementation projects• Analyse current business processes and recommend solutions for improvement and implementation• Implement Change Management procedures and processes• Create, modify and provide Reports as required across many platforms (using SQL)• Provide IT technical knowledge and advice to all companies within the group• Demonstrate software applications to all stakeholders• Conduct User Acceptance Testing sessions • Knowledge base Standardisation migration project• Asset Management ImplementationMelbourne Office: October 2009 – January 2011• Phone System implementation project• User training on internal software and systems• Co-ordinate IT systems for the office move from West to East coast• Liaise with users and stakeholders to determine and fulfil needs• Update and maintain Knowledge Base, Support documentation and Training documentation• Server and Network Installations• Procure and deploy new machines to users, update asset information and documentation• Maintain Backup System and Disaster Recovery

Mirrabooka

• Created custom internal software applications (asset tracking register, member database)• Website Management• Infrastructure management• Disaster Recovery and Backup environment management• IT System training• MYOB implementation• Server management and device rollout

Prince 2 Practitioner, Project Management

Prince

Diploma, Information And Technology – Network Administration

This course included the following technologies: Cisco Routing Cisco Switching Rack Mounted Kit Network Security Access Lists IGRP and RIP.

Diploma, Information And Technology – System Administration, Information Technology

This course included the following technologies: Microsoft Server Windows Deployment Services (WDS) Microsoft SQL Microsoft Access Active.