Mark Hatton Email & Phone Number

Peterborough, England, United Kingdom

National

Responsible for the development process of Lifetime Training's new and existing apprenticeship programmes across multiple sectors and the management of a team of technical Curriculum Design Specialists.

National Coverage

As a CDM I held a wide range of responsibilities, primarily I was project managing the development of trailblazer delivery models and resources across several business skills and management standards for work-based learning delivery. I was responsible for the creation of bespoke apprenticeships (frameworks and standards) to meet client needs in the Management, Team Leading, Business Administration, Customer Service, Retail and Sales sectors. I worked with several well-known companies, meeting… Show more As a CDM I held a wide range of responsibilities, primarily I was project managing the development of trailblazer delivery models and resources across several business skills and management standards for work-based learning delivery. I was responsible for the creation of bespoke apprenticeships (frameworks and standards) to meet client needs in the Management, Team Leading, Business Administration, Customer Service, Retail and Sales sectors. I worked with several well-known companies, meeting with clients, identifying their training requirements, reviewing their current training arrangements and agreeing on a curriculum to develop their employees. I was also responsible for the creation of teaching and learning resources to support apprenticeship delivery using a blended learning approach. I worked closely with operations and quality assurance departments to ensure that appropriate resources are available and that continuous professional development of our staff is driven. Show less

Peterborough, United Kingdom

Following redundancy at Learn Direct in 2015 I completed some consultancy work for clients (generally smaller providers) in the apprenticeship industry. My work was based around ensuring compliance and protection of funding as well as quality assurance and staff development. This involved the creation and implementation of processes and procedures, staff training and development as well as more general industry advice and guidance.

Peterborough, United Kingdom

 SME (Subject Matter Expert) for Customer Service Combined qualifications Level 2 & 3. Leading in setting up assessment processes and writing of assessment materials for all new Business Skills qualifications. Planning and delivering Quality Assurer and assessor development training in 2014, ongoing in 2015 on a national basis. Quality Assuring Business Skills qualifications ensuring that best practice is adhered to.  Responsible for reviewing the portfolios of assessors, construct… Show more  SME (Subject Matter Expert) for Customer Service Combined qualifications Level 2 & 3. Leading in setting up assessment processes and writing of assessment materials for all new Business Skills qualifications. Planning and delivering Quality Assurer and assessor development training in 2014, ongoing in 2015 on a national basis. Quality Assuring Business Skills qualifications ensuring that best practice is adhered to.  Responsible for reviewing the portfolios of assessors, construct and implement development plans for assessors to ensure best practice and mitigate any performance issues through monthly one to one reviews and regular communication with Operation Managers. Delivery of monthly standardisations / development sessions with RQA’s and assessors on a regional and national basis. Delivery of group and one to one training sessions to ensure assessors and RQA’s were suitably equipped to fulfil their roles. Delivery of staff qualifications and mentoring of new employees at assessor and RQA level. Responsible for communicating all reporting requirements to assessors and carrying out audits to ensure compliance including performance monitoring and graded Observation of Teaching and Learning visits. Actively promote the use of e-assessment and appropriate associated technology with all clients, learners and employers. Facilitated awarding body Standards Verification visits as required, to manage and attend other internal or external meetings as appropriate. Maintain of my own and monitoring of assessors CPD to ensure it was up to date. Self-evaluation through actively seeking 360 feedback from colleagues a peers. Project Management from creation to implementation Learn Directs’ Assessor Induction Process. Show less

East Anglia

Planning and delivering NVQ Qualifications in Retail, Customer Service, Team Leading and Management to Level 3 and Key Skills to Level 2. Ensuring that learners are recruited to government funded qualifications, visited once a month, supported through their qualification with learning issued and assessed ensuring clear progression is demonstrated and timed completion of qualifications in line with funding requirements and the NVQ code of practice. Responsible for a caseload of up 40 learners.

Peterborough, United Kingdom

Management of all aspects of store business protection including apprehension of shop lifters, wastage control, building security and customer health and safety. Responsible for agreeing/meeting targets and deadlines, controlling pay, holiday quotas, forward planning, implementing strategies for success and development, managing recruitment, staff performance reviews and development planning. Regular liaison with authorities such as the police and the courts including presenting evidence and… Show more Management of all aspects of store business protection including apprehension of shop lifters, wastage control, building security and customer health and safety. Responsible for agreeing/meeting targets and deadlines, controlling pay, holiday quotas, forward planning, implementing strategies for success and development, managing recruitment, staff performance reviews and development planning. Regular liaison with authorities such as the police and the courts including presenting evidence and statement writing. Managing internal investigations into staff dishonesty and fraud, compiling evidence, Show less

Peterborough, United Kingdom

Responsible for all aspects of the day-to-day running of various sections which included customer service, agreeing/meeting targets and deadlines, controlling pay, holiday quotas, forward planning, implementing strategies for success and development, managing recruitment, training and staff performance managing teams of people varying from 12 to 85. Presentation of quarterly progress reports and accountability to management and implementation of new systems and procedures as well as practical… Show more Responsible for all aspects of the day-to-day running of various sections which included customer service, agreeing/meeting targets and deadlines, controlling pay, holiday quotas, forward planning, implementing strategies for success and development, managing recruitment, training and staff performance managing teams of people varying from 12 to 85. Presentation of quarterly progress reports and accountability to management and implementation of new systems and procedures as well as practical day to day training to other Section Managers (by transfer) who were either new to Waitrose or newly promoted Managers. I also supported the training department by guiding Managers in delivering practical and effective training best practice in line with laid down procedures.Development Courses Attended During Employment:Section Manager Training including 6 months initial and Leadership in Action.Achieving Results through Your Team.Interviewing Skills / Recruitment / Appraisal Delivery.Assertiveness.Duty Manager Training Course. Personnel Protection / Security / Shop Lifting Prevention Show less

Various

I worked my way through the ranks to achieve the position of store manager within 7 years. Responsible for all aspects of the day-to-day running of the store with an annual turnover of £1.8million. This included sales of white goods