Mark Haven Email & Phone Number

Chicago, Illinois, Us

Plano, Tx, Us

• Compiled and analyzed information to prepare for client store visits and represented the company in meetings with retailers and client representatives.• Implemented policies, procedures, and systems to support adherence to compliance requirements, and communicated goals and metrics for products, programs, and initiatives to associates.• Conducted training sessions focused on skill improvement, client initiatives, and program launches, and ensured associates followed retailer guidelines regarding in-store processes.• Coached associate performance and leadership development through regular store visits, touch bases, and photo quality review.• Monitored operations dashboards and analyzed execution results and provided solution-focused direction to field associates, including completing associate evaluations and assessments as needed.

San Mateo, California, Us

• Trained store personnel on the PlayStation product line, monitored product inventory for ordering, and ensured product was placed correctly at over 100 stores across three states.• Maximized product sales through placing promotional point-of-purchase materials, reset product displays, and maintained the overall appearance of the PlayStation product area.• Installed and managed interactive display kiosks and conducted consumer product demonstrations to strengthen brand loyalty.• Influenced product display decisions through strong communication and relationship building with store management and associates.

San Mateo, California, Us

• Reviewed content to escalate or remove users violating our Terms of Service and/or reinstate users’ accounts who have been incorrectly removed.• Adapted to changing systems and policies and worked independently while thriving in a collaborative team environment.• Participated in all required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.• Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.

Farmington Hills, Michigan, Us

• Increased year-over-year accessory sales by 175% and raised the store average from 1.2 phones per sale to a district-leading 3.5.• Manages daily business operations and sales, including being directly responsible for addressing customer concerns, conflict de-escalation, and technical support.• Develops and strengthens local business relationships through canvassing, targeted advertising, and creative marketing.

● Responsible for processing over $12,000 in accessory sales and over 35 handsets per month, while also handling customer returns and exchanges. ● Instituted a training and continuing education program that allowed staff to broaden their technical knowledge to meet and exceed guest expectations. ● Coordinated the full remodel of an electronics department including the installation of interactive displays, tracking stock during shifting, and meeting with all vendors to ensure that the project was completed on schedule. ● Worked with Target to create a sales culture that was mutually beneficial to all business needs and guest satisfaction.

Multiple location management, marketing, and staff training.

Independence, Oh, Us