As a visionary, decisive operations executive, I have the honor of leading day-to-day business operations for UWA, a firm recognized as the #1 company in its industry globally for 15 consecutive years. Two of my greatest strengths are forging robust alliances with our Fortune 500 or high-net-worth clients while building and inspiring top-performing teams to attain growth in revenue, quality and customer satisfaction. I have been called an articulate, trustworthy strategic partner and a natural relationship builder who is the consummate “closer” whether it’s negotiating new win-win contracts or strengthening alliances with at-risk clients. My reputation as a motivator and coach who instills trust in teams and sees opportunities where others see obstacles is well-deserved. My record of regular promotions at Universal Weather & Aviation Inc. speaks for itself. In VP roles, I improved Net Promoter scores 15%, reduced customer complaints 30% and decreased errors while increasing online sales 200%+ in less than one year. Strategic partnerships: 3M, Alcoa, Cargill, Coca-Cola, ConocoPhillips, S.C. Johnson, United States Steel and the Venetian.Strengths: VIP Customer Service – Supply Chain Management – Quality Control – Customer Satisfaction – Problem Solving – Global Implementation – Leadership – Mentoring – Coaching – Client Liaison – Relationship Management – Support Operations – Call Center Support – 24/7/365 Operations – Innovation – Six Sigma Methodology – Training & Motivation – Recruiting – Revenue GrowthIndustries: Transportation – Aviation – Logistics – Supply Chain Management – Aerospace – Aircraft Manufacturing
Listed skills include Operations Management, Management, Business Process Improvement, Sales Operations, and 1 others.