Mark Heaney Email & Phone Number

Melbourne, Vic, Au

Responsible for the solution and delivery of technical capability across People Services, Transformation & People and HSWE domains. Key programs include HR Digital Transformation and Global HSWE system replacement.

Melbourne, Australia

Responsible for the delivery of IT solutions across Telstra Digital and Mobile assets. This includes Telstra Digital front-end applications, middleware and underlying platforms as well as full end to end design, build and support of mobile based solutions. Key programs include Digitisation, Telstra 24x7 (leading customer interaction channel), Telstra Air (WIFI Product offering) and Internet of Things.

Melbourne, Australia

Accountable to lead the executive engagement for the Digital Customer & Workplace Solutions Strategy and Planning function. This includes setting & communicating the strategic direction, forward planning, sound commercial and financial management and ensuring integrated horizontal delivery of technology solutions across a $300M+ investment portfolio consisting of 200+ concurrent initiatives and a 700+ workforce.

Melbourne, Australia

Architecture and Rationalisation: Led a strategy definition exercise across both system architecture & rationalisation in support of a Telstra Global Billing and Credit shared service model. Role involved leading third party consulting as well as internal teams in both requirement, analysis and definition of strategic direction for a >$200M investment program of work to transform the Billing and Credit IT landscape.Credit:Led 2 teams (30+ internal resources) and multiple vendor teams across a $30M+ portfolio. Portfolio responsible for Credit, Fraud, Bad Debt & Revenue Assurance across all Telstra customer segments. Significant implementations covered a new Billing QA capability, credit and adjustment reporting capability and Revenue Assurance.Billing:Led 3 delivery centres (60+ internal resources) and multiple vendor teams across a $50M+ portfolio. Portfolio responsible for Billing, Mediation & Rating across all Telstra customer segments. Significant implementations covered expansion of real time rating capability, numerous digital based enhancements such as video bill explainers and compliance & regulatory initiatives.

Melbourne, Australia

Led a team of over 25 internal resources and multiple vendor teams across a $20M+ portfolio. Portfolio focused on Billing, Online and Integration projects primarily focused on the consumer market segment. Key achievements included the implementation of a number of new platforms in the customer online/analytics and notification space, real-time data rating as well as significant input to platform resilience initiatives and product & invoicing enhancements.

Program Manager for Vodafone Hutchison Australia’s MVNE Technology Operations. Responsible for the Billing, Provisioning and Lifecycle domains delivering system hardware, stability and capacity, software, CIP and operations based projects. Portfolio included Billing (Retail and Wholesale), Provisioning, Deployment, Environment and Test Management. Managing 20 permanent staff along with an additional 5 vendor teams responsible for Billing Operations, Database, Service Delivery and Tier 2 functions to support 7 MVNOs. Recent streams of work include Retail Billing Platform, IN and Provisioning system upgrades and Transition management.

Delivered a complete replacement of Vodafone Hutchison Australia’s Wholesale billing platform in less than six months, within budget and with 100% billing accuracy and 100% subscriber migration results. End to end project delivery from design through to implementation coordinating both internal and external vendor onshore and offshore teams.

Built and led the test function for the Vodafone Hutchison Australia’s Mobile Virtual Network Enabler (MVNE) start up business. Successful on time launch of both the Crazy Johns Prepaid and Postpaid platforms followed by the on time delivery of an additional 4 MVNOs. Managed a team of over 30 testers (both internal and vendor) at peak.

Managed the UAT and rollout of a number of BAU application and functionality upgrades.

Technical/Test Consultant on two Vodafone New Zealand projects via Optimation New Zealand. Led the technical investigation across Vodafone New Zealand’s OSS and BSS areas for the implementation of a new extended mobile number range. On time project within budget delivery of the technical aspect of the project. Managed the test phase for a CRM Web Portal upgrade.

Responsible for the delivery of Intel’s mission critical Automation Material Handling (AMHS) application suites, both Greenfield startup and BAU, across both the European and US regions. Major achievements include the on time delivery of 3 Greenfield High Volume Manufacturing (HVM) facility startup projects and 4 full site process upgrades, receiving 2 divisional awards in the process. Project budgets ranging upwards of $5M USD.

Technical domain expert across the Automated Material Handling (AMHS) Intrabay Integration areas. Major achievements include the first successful transition of Intel’s MES systems from 854 to 856 process and participation in a number of cost cutting initiatives resulting in over $20 million US savings.

Manufacturing Engineering Systems (MES) Technical Domain Expert.

Hdipit, Postgraduate

Msc, Software And Information Systems

Ba(Hons)