Mark Heaton Email & Phone Number

Liverpool, Merseyside, GB

Manchester, Greater Manchester, GB

• Continuation of previous contract with GMP (Break due to funding issues at GMP)
• Designed interim Virtualisation platform prior to migration to a managed service (ESX 6) of over 400+ physical servers
• Planned and implemented new Audio Visual solution for OCRs and Command rooms with a nett saving of >£100,000
• Planned and Managed the force wide CCTV upgrade from a completely analogue to an end to end Digital solution
• Re designed and implemented the Op Protector (Political Party Conference) technical suite to support more modern policing technologies, incorporating streaming video to and from hand held devices, digital NVRs to.
• Project Managing application and hardware upgrades prior to cloud migration

Northwich, Cheshire, GB

• Managed the migration from single site links to a full MPLS implementation for the entire company from a hodgepodge of disparate network technologies
• Project managed Head Office relocation of user base and core systems to new facility
• Designed and built hybrid cloud to facilitate new ERP system
• Managed and motivated an 8 person team across 4 UK sites.
• Provided direction and inspiration to a routine locked team during a time of great change at the company.
• Re-aligned the support team to be more agile in response to issues, reducing the ticket count from over 400 outstanding with over 200 more than 1 week old to less than 100 with an SLA of less than 3 days

Manchester, Greater Manchester, GB

• Greater Manchester Police Dec15 – PresentTechnical Project Co-ordinator (short term contract)
• Project Managing application and hardware upgrades prior to cloud migration
• Providing expert technical assessments of the estate prior to migration to a managed service platform
• Translating high level design and complex work packages into viable technical solutions complete with full documentation
• Service transition of systems and services from design through testing and UAT to the ultimate roll out
• Conducted and managed risk assessments and mitigation solutions across upgrade procedures and provided risk reviews for other IT projects outside of core responsibilities

Wilmslow, Cheshire, GB

• Full responsibility for the delivery of the ISO 27001 ISMS including the creation of all Policies, Process and Controls with respect of gaining accreditation in Information Security and ITIL standards.
• Provided process maps and service plans for all data centre security functions
• Responsible for all Risk Assessments and mitigation projects
• Had sole responsibility for the corporate Non Compliance register
• Developed the corporate Change Management process and ensured compliance
• Created and delivered all internal Security Audit processes.

Managed the transition from 12 Primary Care Trust’s (PCT) infrastructure teams into a single, more efficient teamOversaw the migration from 18 separate Data Centres into a single Tier 4 core DC and DR facility saving over £2.5m for the NHSManaged a mixed team of 16 engineers to provide server, storage and application support to over 6,000 usersResponsible.

Köln, DE

Role: Data Centre Manager/Site Support Manager Managed an estate of over 60 VM hosts and 1200 Servers (VMs and Physical)Relocated EMEA data centre to core facility in the US as part of major cost reduction initiativesDirectly responsible for desktop/server support for 10 sites within EMEA and follow the sun support to the rest of the world Designed and.

Köln, DE

• Responsible for all site servers in europe and global server team member
• Managed European Active Directory migration to Windows 2003 from Novell and NT4
• Responsible for the design of the AD rollout to Europe and the rest of the world
• Designed and Implemented Enterprise wide SMS infrastructure for audit and package distribution purposes
• Designed, implemented and supported large scale GPO infrastructure (200+ GPOs and associated links)
• Provided technical support to the enterprise rollout of Exchange 2003 from Notes/GroupWise

• Ensured smooth setup of additional training sites nationwide.
• Established company wide desktop environment
• Established routed WAN network between sites
• Purchased required hardware to meet requirements
• Negotiated with customers to establish installation and support contracts
• Designed and managed support department infrastructure

• Managed and participated in course development for the Windows 2000 and 2003 MCSE
• Enhanced the pastoral support of students and formalized the development of courses
• Trained students to MCSE standard in all aspects of Win2000
• Initiated a team work development program amongst tutors
• Supported and regulated the training of prospective tutors
• Supported contract arm in network design and rollout

• Windows 2000 Network Design incorporating; DHCP, DNS, WINS, TCP-IP Subnets, Security, Anti-virus protection, Backup strategies and Internet connectivity.
• Network infrastructure for up to 200 users. Including FSMO placement and replication across WAN links
• Active Directory design, planning and implementation
• Planning a DNS and domain strategy and its implementation.
• DNS/AD integrated solutions
• RRAS and VPN implementations