Mark Hebb Email & Phone Number

Chandler, Arizona, United States

Phoenix, Arizona Area And Portland, Oregon Area

The role of the Spares Program Manager is focused on: driving cost down, engaging with engineering and procurement for cost down, pricing considerations, coordinating and managing complex supply issues and escalation, business processes analysis, process mapping, business continuity planning, contract management and negotiations and developing support.

Phoenix, Arizona Area

Technical Support Manager. Supervises the coordination of technical and administrative support activities including installation, repair, preventative maintenance and engineering change upgrades. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with specialists and customers.

Direct and coordinate both technical and administrative activities related to the on-site service and repair of assigned TEL equipment at customer locations. Directly manage Field Service Supervisors, and Field Service Engineers to ensure adequate customer support and appropriate and up-to-date records are maintained for each system/tool. Interact.

Responsible for maintaining both sites and closing all site issues. Responsible for all site ECC issues. Act as interface with TEA, TKL and Customer. Maintain scheduling for shift coverage and training for both sites. Responsible for proper escalation paths at both sites. Chair for any emergency escalation meetings. Handle all HR related tasks for site.

Conducts technical training courses for customers and/or employees in the use of complex situations for multiple products. Interacts with customer and functional organizations to develop specifications for content of courses. Prepares lesson plans and designs curriculum from engineering documentation, field service requirements or software documentation..