Mark Hein Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

Litigation practice encompassing insurance law, personal injury, construction law, condominium law, commercial law and Wills and estates.Experience in assisting on large complicated litigation matters, as well as successfully running my own files.Trial experience at Provincial Court and Court of Queen's Bench levels.

Calgary

Toronto, ON

o Performed mediations on a need basiso Created and strengthened relationships with partner associationso Conducted a number of educational workshops on conflict prevention and resolutiono Academic and legal research as needed for Clinic Director Martha Simmonso Assisted with the startup of the Collaborative Family Law Project in Toronto

Hanna, AB

o Redrafted town business licensing bylaws o Performed a review of all town bylaws and made recommendations for updatingo Performed with tax roll and utility calculations and collectionso Assisted with planning and development matterso Performed a review and redrafting of all town personnel policies

Calgary, Canada Area

o Client retention and customer serviceo Enforced compliance with corporate travel policies for numerous clientso Negotiated supplier contracts with airlines, hotel chains and car rental agencieso Worked independently as an implant in client officeso Lead various projects to improve employee morale and engagement

London, United Kingdom

o Trained and mentored a number of new staff memberso In charge of quality assurance for a group of up to 20 other consultantso Worked directly with VIP’s with challenging and demanding travel needs

Calgary, Canada Area

o Implemented and enforced compliance with corporate travel policieso Troubleshooting and customer service for clientso Client retention and customer serviceo Worked independently as an implant in client offices

Sydney, Australia

o Enforced travel policy for internationally managed accountso Multinational contract implementation and enforcemento Client retention and customer service for multiple accounts

Vancouver, Canada Area

o Trained and mentored new team memberso Client retention and customer serviceo Training new staff as well as implementing ongoing training programs

Vancouver, Canada Area

o Client retention and customer serviceo Created and headed unique online cruise sales programo Implemented streamlined procedures for ticketing and invoicing customers

Juris Doctor (J.D.), Law

Activities and Societies: President of the Osgoode International Law Societyo Mediation Intensive Clinical Program • Accepted into a.

Bachelor'S Degree, Law And Society

Graduated with Distinction. Dean's List in all eligible semesters.

Tourism Specialist Diploma, Tourism And Travel Services Management

Graduated with Distinction