Dynamic Leader in the Technical Communications Industry for over 20 + years of Professional ExperienceDynamic, results-oriented and award-winning technical professional with an entrepreneurial spirit and 20 years of proven success in driving to completion solutions for consumers on both the agency and client side. Highly skilled in strategic design, vendor/project management, interactive marketing and social media. A servant leader with a laser-beam focus on driving revenue, profits and results.Network Services support for the City of Austin at City Hall for hundreds of users including 4 Mayors, 30 + City Council members, 3 City Managers and their staff of the City of Austin at City Hall for 9 plus years. Also supervised and supported the Audio Visual Digital Media group for thousands of official boards and commission meetings in the Austin City Hall building.* Installation and support Dell computers for local end-users with network resources. * Customer service oriented with excellent documentation and communication skills.* Demonstrated ability to change directions and multi-task, being adaptable.* Strong analytical problem solving skills and decision-making skills.* Knowledge of theory and principles of project management.* Skilled in diagnosing and solving complex problems and providing detailed technical analysis.* Knowledge of system planning and integration processes.* Met deadlines, is quality minded, worked independently under the direction of the Management staff.* Resolved technical issues in a timely manner.Specialties: A+ certified, AIX, computer hardware and software, customer relations, Dell Computers, development, outlook email, HP printers, HTML, IBM servers, internet, LAN, LEAPS certified, Apple, Microsoft Server, Windows XP and Vista, network administration, Novell, operating systems, programming, project management, SMS, Tony Robbins Leadership/Wealth/Life Mastery certified (servant leadership), teamwork, technical support, SAN, UNIX, website management, technical writing,