Mark Helm Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Direct diverse global service client teams to deliver consulting, operations management, and all areas of system development lifecycle. Oversee project management, client relations, and implementation of standard operations practices. Drive revenue by developing and maintaining effective relationships with key clientele. Develop and carryout strategies and ensure operational decision making aligns with identified objectives.  Manage team metrics and data from inception through completion ensuring projects are delivered on time and within budget.  Ensure proper change order management from initiation to transition; manage system development, requirements, testing, and integration. Leverage system capabilities to improve operations and develop new strategies. Establish and maintain effective client relations; consult with clients on core delivery and new projects and communicate escalations, risks, issues, and priorities to internal and external stake holders. Improve operations, drive solutions, and deliver highest quality by analyzing processes, prioritizing activities, and leveraging best practices. Collaborate with executive leadership to develop and translate corporate and performance improvement strategies into actionable plans that leverage position, drive loyalty, and promote financial sustainability. Evaluate trends in root cause analysis for defects and client escalations with emphasis on ongoing delivery, improvement initiatives, and sustained performance levels. Mentor and develop team members to ensure maximum productivity and retention of most qualified talent.

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Atlanta, Georgia, Us

London, Gb

Led multi-functional project teams to deliver implementations according to plan, within budget and specified timeframe. Ensured seamless client experience through effective project and team management.  Developed project plans based on thorough understanding of client objectives; ensure plans remained aligned with overall objectives. Created improved strategies and ongoing management coaching to teams to ensure development and high-quality performance. Measured effectiveness of systems and established proven standards to benchmark implementation process.

London, Gb

Directed global teams to deliver long-term technology strategies. Established system life cycle direction to ensure consistent execution, produced metrics, analyzed reports, and integrated internal releases.  Maximized effectiveness and efficiency of client deliverables through optimal management of technology teams; employed a consultative management approach, fostering inclusion, promoting education, and facilitating a culture of accountability.

Arlington, Virginia, Us

Receive, inspect, inventory, load/unload, store, issue and deliver supplies and equipmentMaintain automated supply system for accounting of organizational and installation supplies and equipment. Issue and receive small arms. Secure and control weapons and ammunition in security areasSchedule and perform preventive and organizational maintenance on weaponsOperate unit level computers

Master Of Business Administration - Mba, Project Management

Bachelor'S Degree, Management Information Systems, General