Mark Hemming Email & Phone Number

United Kingdom

Salisbury, United Kingdom

I work with forward-thinking businesses to optimise their people. Helping them to meet the ever-changing challenges and seize the opportunities created by new technology, with innovative training programmes that enable improved personal performance to complete the equation:(Process + Knowledge + Skill) x Attitude = Optimised Personal Performancehttps://www.mh4pointzero.com/I deliver training in three core areas: Sales & Service• Communication & Customer Relationship skills for after-sales Service Teams• Communication and Sales skills for Sales TeamsLeadership & Teams• Team Building • Balanced Scorecard• Effective Appraisals• Coaching & training internal Coaches• Leadership• Change ManagementBehaviour• Employee Engagement• Behaviour Awareness• Conflict Management• DISC practitioner – ITDA trained and accredited• and more...At MH 4.0, we also design innovative training programmes for internal teams.

• Designed and facilitated highly successful training programmes in organisation and people development, including:o Service Ambassador – communication skills for service engineers. I designed, managed and delivered this highly successful course which supports engineers to thrive in the complex world of digitalisation and capitalise on the changing relationship between service provider and end usero Don’t Just Feed Me Chicken – modern leadership and employee engagement, interacting with real birds of prey at The Hawk Conservancy Trusto ‘Real Consequence’, bespoke & unique Team Building workshopso Delegate participation workshops at annual WMMC events• Master Trainer, Fit for Change ProgrammeDelivered – Designed – Mentored New TrainersTraining in the UK and internationally in Austria, Canada, Denmark, Germany, Israel and Sweden.• Previous roles in Regional Sales Management, Customer Service Management and Field Sales mean I bring a comprehensive understanding of how individuals and teams operate at different levels within an organisation. • Award winner including Festo Special Achievement Award, Sales Region of the Year and Manager of multiple Sales Engineer/Consultant of the Year winners• Authored a series of White Papers including:Manage to Engage – The role of managers in employee engagementEmployee Attitude – its role in our future success Champion or Saboteur – it’s all about engagementTaking the Heat – team workingOld dogs must learn new tricks