Mark Hendricks Email & Phone Number

Cape Town, Western Cape, South Africa

• Monitor transactions and activities to detect and prevent fraud within 24-48 Hours • Responding to risk related skype, Emails, Zendesk Tickets and MatterMost within a timeous manner (48hr)• Updating tickets regarding KYC documents received via support tickets in a timeous manner (48hr)• Request enhanced due diligence documents for customers that reach the monthly threshold as per business rules.• Screened initiated withdrawals and sent approved withdrawals for processing.•… Show more • Monitor transactions and activities to detect and prevent fraud within 24-48 Hours • Responding to risk related skype, Emails, Zendesk Tickets and MatterMost within a timeous manner (48hr)• Updating tickets regarding KYC documents received via support tickets in a timeous manner (48hr)• Request enhanced due diligence documents for customers that reach the monthly threshold as per business rules.• Screened initiated withdrawals and sent approved withdrawals for processing.• Benchmarking internal fraud systems, against the current industry standards• Stress testing our system rules to ensure current rules are functioned optimally.• Ensuring all risk policies, procedures and Anti Money Laundering are documented, adhered to and kept updated.• Chargeback management by logging notifications when received from PSP’s• Compile a Cost of Fraud Monthly Report for management by 7th monthly• Providing counter measures to minimize or reduce the cost of fraud.• Investigate Affiliates for possible fraud and/or promo abuse.• Responsible for the integration of SumSub; Devcode ID and SEON into Payment IQ• Created process and training documents for the new systems that were integrated Show less

Century City

Risk Screening (gaming and non-gaming) - First level screening of Risk Sentinel & GateKeeper reviews and action according to the business rules and laid down business process and procedure. This includes new account registration, Purchases and Withdrawals.• Blocking users as per business rules.• Perform risk related duties according to the laid down procedure.• Requesting and reviewing and approving/rejecting of customer documentation using the agreed upon business rules and… Show more Risk Screening (gaming and non-gaming) - First level screening of Risk Sentinel & GateKeeper reviews and action according to the business rules and laid down business process and procedure. This includes new account registration, Purchases and Withdrawals.• Blocking users as per business rules.• Perform risk related duties according to the laid down procedure.• Requesting and reviewing and approving/rejecting of customer documentation using the agreed upon business rules and standard business process.• Queries - Resolving of merchant queries telephonically, via the query tracking system and via e-mail. This includes Web Wallet support and incoming calls from merchant Call Centre’s.• Customers - Deal effectively with internal and external clients / customer requests, queries and complaints.• Handover - Handover per shift to incoming shift in pre-shift as well as completing work assigned wherever possible Show less

Cape Town Area, South Africa

• Reporting all irregularities (fraud, theft and money laundering)• Reporting short and overpayments in relation to the Western Cape Gaming and Racing Board rules and regulations.• Storage and record keeping of Tape evidence.• Operating and Archiving on the Digital System• Conducting daily admin work (Filing, month end and report writing)• Required to keep all information entailed in our job strictly confidential.• Ensuring all Gaming staff comply with Gambling Board… Show more • Reporting all irregularities (fraud, theft and money laundering)• Reporting short and overpayments in relation to the Western Cape Gaming and Racing Board rules and regulations.• Storage and record keeping of Tape evidence.• Operating and Archiving on the Digital System• Conducting daily admin work (Filing, month end and report writing)• Required to keep all information entailed in our job strictly confidential.• Ensuring all Gaming staff comply with Gambling Board rules and Internal Control Standards.• Recording all irregularities and written reporting on them, liaison with supervisors• Monitoring punter behaviour, recording any irregularities• Reporting short and overpayments• Solving punter disputes, opening of Dossiers for criminal activities. • Compilation of random target reports on staff operating tables and slot machines• Monitoring of Table Games, Black Jack, Punto Banco, American Roulette, Raisem Poker, American Stud Poker and Easy Poker. Show less

Cape Town Area, South Africa

• Ensure that clearance begins at specified time and is done as per procedures and legislation.• Ensure that all required meter and jackpot readings are taken at the specified time as per procedures and legislation.• To supervise and assist in clearing, transporting and counting all Slots Revenue as per procedures and legislation.• To count, record, verify and balance the Tables Count revenue as per procedures and legislation.• To calculate and balance daily provisions.• To… Show more • Ensure that clearance begins at specified time and is done as per procedures and legislation.• Ensure that all required meter and jackpot readings are taken at the specified time as per procedures and legislation.• To supervise and assist in clearing, transporting and counting all Slots Revenue as per procedures and legislation.• To count, record, verify and balance the Tables Count revenue as per procedures and legislation.• To calculate and balance daily provisions.• To complete and sign all count paperwork as per procedures.• To ensure that all tables drop boxes are re locked and reset as per procedures.• Required to attest verbally and by means of a signature to all totals counted and recorded.• Test Surveillance equipment prior to the start of the count.• To ensure that all counting/count room equipment is cleaned and blown out everyday as required.• To ensure that all count proceeds are counted, verified and balanced – required sign paperwork to attest to this.• Is required to remain locked in count room until all count proceeds counted, verified, balanced and recorded correctly. Only once the paperwork has been signed to attest to its accuracy may the count clerks leave the count room.• To be jointly responsible for all count proceeds until such time as they are signed over to the cage/vault or banked.• Ensure that variances are investigated and followed up on. Recurring and investigated variances must be reported to the count manager and casino accountant for action.• Must report all anomalies noted, including maintenance, technical and surveillance issues. (Faulty locks, broken procedures, broken doors etc)• Ensure that cage receives correct amount of cash sorted as per their specifications.• Must ensure that the remainder of the cash is banked and balanced as per the procedures of the company. Show less