• Troubleshoot network connectivity and desktop software/hardware issues for local and remote users• Track user support requests through help desk ticketing system• Administer Domain Controller, DNS, DHCP, Print and File Services on Microsoft Windows 2003/2008 Servers• Administer and manage Blackberry Enterprise Server• Administer other mobile devices through Mobile Device Management system• Configure user accounts in Active Directory/Exchange• Administer and monitor network file backup/replication through i365 cloud-based solution• Administer Virtual Servers through ESX VM Ware• Monitor and manage corporate antivirus solution• Administer and monitor employee network time clock system for 40 remote hotels• Manage network camera systems for 40 remote hotels• Manage network equipment including: Cisco ASA and Pix Firewalls, Cisco Routers, Cisco Switches, Cisco Wireless Access Points, Cisco Wireless Controller and Alcatel-Lucent Switches

• Assist in the day to day hardware/software troubleshooting for local and remote users• Assist with the monitoring and managing of centralized antivirus solution• Manage network backups of file servers using Symantec BackupExec

Assisted in campus-wide project of converting from static to dynamic IP address scheme

• Provided software and hardware troubleshooting for student computers on campus• Removal and cleaning of virus and spyware infected computers• Supervised 6-8 student employee technicians and monitored service calls through ResNet Call Tracking System• Involved in maintaining 10 small computer labs on campus through Symantec Ghost• Involved in the planning and implementation of two large-scale dormitory wiring projects each with 100+ rooms. Included cabling, Cat-5e termination, and testing