Responsible for managing a team of Business Analysts and Product Owners that lead the development of infrastructure systems, network releases and network off-cycle projects. Accountable for shaping the evolution of the payment networks through delivery and support of multiple value streams. Through collaboration with business and technology partners, responsible for defining the strategy and execution of our application development to build new payment systems that utilize modern technologies to build scalable and robust solutions.

EMVCo L2 / L3 SME for EMV Contact and Contactless Chip functionalityTechnical support to LOB for EMV certification projectsTechnical writer / owner for proprietary EMV Specs. and network documentationTechnical consultant and business strategist supporting funded and proposed LOB initiativesTechnical expert on card personalizations supporting Issuers globallyTechnical expert on Terminal capabilities supporting global interoperability issues

Network Wallet consultant for Auth / Global Clearing / functionality and documentationSME for successful Transit for London EMV implementation (3 yr. effort)Managed and supported Amex Prepaid Product launchManaged and supported EMV/Chip deployments and acceptance issuesSupported Safekey/3D Secure Support EMEA, JAPA, LAC, and NA issues regarding developing, deploying and documenting GNS Authorization and Clearing features in 125+ marketsGlobal Network Services, Project Manager, Authorizations

Global Network Services, Director - AuthorizationsManaged staff accountable for data quality, network performance, partner launches, SixSigma, Project Implementation, Acquiring, processing and Issuer initiativesChampion of Authorizations to internal and external stakeholdersManaged Internal budget competing priorities, global environmentQuantified $2.4MM in realized savings Supported 125+ successful migrations to Amex Network for Issuing Banks

Manager of Network Services Business Six Sigma COE Authorizations - - Identified and Managed 3 Projects, saving $500M Clearing - - Identified and Managed 4 projects, saving nearly $700M Taught two GB courses and mentoring Green and Black Belt candidatesAwarded President's Award for InnovationAwarded Global Network Services President's Award

Multiple, progressively more responsible roles over 12 years culminating in Vice President, Global Network ServicesGlobal Network Services, JPMorgan Chase - - Vice PresidentResponsible for migration of 2,000 Phone Reps to captive Mumbai SiteRemote Operations Manager for Mumbai Telemarketing CenterProject Manager responsible for all facets of successful project including P&L responsibilities & $12MM budgetJPMorgan Chase (6/99 – 7/03)National Collections Desktop Reliability Manager - - Assistant VPManaged Systems Implementations, Enhancements, Information Security requirements and Issues for 2,500+ FTE in 7 captive sites and 1 vendor siteManaged FFIEC regulatory issues within Collections and Systems groupsJPMorgan Chase (6/95 – 6/99)Telemarketing Systems/MIS/QA Manager - - Assistant Vice PresidentManaged all Systems/MIS/QA issues within 2 Telemarketing centers, directly managing 15 Analysts in two sitesProject Manager leading two major systems conversions and one major MIS conversionJPMorgan Chase (6/94 – 6/95)Product & Production Risk Management - - Assistant TreasurerInternal Risk Manager for Collections, Payments & Statement Services, Customer Service, and Disaster RecoveryDeveloped internal controls, managed internal/external audits