Mark Heyl Email & Phone Number

- Created and implemented strategic sales and marketing plans to stimulate productivity; increased guest services; ran an efficient and effective operation and exceeded goals of Disney Cast- Was responsible for maintenance of weekly inventory, ordering of supplies, daily financial accounting and all business matters and service issues.- Was responsible for supervision of multiple location sites overseeing managers, supervisors and associates with financial responsibility of 3- 10 million dollars annually.- Managed a Subway franchise within the Aramark location and received awards for sales and Model Store of the Quarter.- Developed and maintained a daily, weekly, and annual budget.- Supervised, trained, developed and coached team of 45-75 associates.- Was responsible for the Marketing of 37 locations throughout Walt Disney World property and 7 non- Disney locations- Developed and implemented guest service- oriented environment.- Established rapport with clients through regular reports and meetings. - Facilitated successful partnership with Disney Corp.to exceed client needs and expectations.- Started at Magic Kingdom as a Manager in Training, promoted to Asst FSD at Epcot, promoted to FSD at Port Orleans Resort, promoted to Multi-Unit Manager at All Star Resorts, was asked to manage Caribbean Beach Resort as well as All Star Resort, opened POP Century Resort while running four other units simultaneously, promoted to FSD at MGM Studios, Chosen to open Animation Building ( Brother Bear's Lair ) which houses the Disney upper management and VIPs, promoted to Assistant General Manager, managed multiple resort locations, and was Senior FSD running locations including Animal Kingdom Pride Rock , and opened a third location with multiple and varied responsibilities.

- Developed and implemented marketing and strategic plans to increase sales and develop new products. - Hired, supervised, scheduled and trained 15-20 employees and an Assistant Manager.- Conducted market research, negotiated vendor contracts and oversaw loss prevention initiatives.- Advised company CEO on sales, marketing and future business directions.- Responsible for daily operations, budget development, inventory maintenance, customer relations and staffing.- Outstanding job performance led to promotion from assistant manager in 1994.

Trained and supervised 25 mentally and physically disabled clients.- Taught activities of daily living and assisted in developing professional skills.- Advocated client capabilities to employers and ensured practical application of developed skills.- Served as senior staff and liaison between seven group homes and their respective communities.

Communicated with patrons, managed customer relations and consulted with General Manager on business issues.- Managed inventory control and ensured restaurant compliance with local and state alcohol regulations.- Expeditiously fulfilled customer drink orders from a diverse beverage selection.

Counseled and advised 180 residents on student and social issues, including drug, alcohol and suicide prevention.- Supervised staff of three resident assistants.- Managed a residence hall to ensure diversity, student safety and to stimulate scholastic and interpersonal growth.

- Supervised and coordinated the operations of a major University dining facility which served 5000 persons daily- Managed and directed three assistant managers and 120 employees.

Developed educational and social programs to assist residents with adjusting study habits and lifestyles.- Educated and counseled 250 students on personal, developmental and educational issues.- Enforced student compliance with University policies and guidelines.

Responsible for daily operations, budget development, inventory maintenance, customer relations and staffing.- Hired, supervised, scheduled and trained 41 employees.