Mark Hightower, Cts-I, Dmc-E-4K Email and Phone Number
When you love what you do, work doesn't feel like 'work'. Over the past 25 years, with the constant changing and merging of technologies, this has encouraged me to look at A/V through this changing kaleidoscope lens, which encourages me to consistently stay focused on skill- building, process development, and leadership development; while still having fun in the industry.
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Team Lead ManagerAlexton Incorporated Aug 2021 - PresentOrlando, Florida, UsThe duties and responsibilities as Team Lead of the Electronics Services, and as an Audio-Visual Specialist consists of, but not limited to; providing day to day management and oversight of the electronic services staff. The Team Lead also makes recommendations for the development of new electronic communications systems and procurement of new equipment, parts and supplies, upon approval by the COR, and is responsible for logistical support to the DOE/HQ Office of Administration, which includes the Office of the Secretary of Energy (S1) and NNSA (National Nuclear Security Administration) in the area of digital communications, audio visual development and integration, and broadcast communications services.As the Audio-Visual Specialist (CTS-I), I am the central point of contact when coordinating and organizing all of the audio-visual/IT requirements for daily meetings and live events for end user technical support. I have the ability to read construction drawings, blueprints and/or related design diagrams with specialization of various audio-visual equipment with the following certifications, such as, Crestron (Core Track, CTI-FT (Flex MS Teams), CTI-FZ (Flex Zoom) DMC-E-4K, NVX-N, DCT-C, TCT-C), Audinate (Dante Level 2 & 3), Extron (AV Associate, XTP-E), Biamp (TesiraForte), Q-Sys (Level 1).I also hold the responsibility for the interaction with technical outside vendors, installation oversight and operation, post installation maintenance and preventative maintenance schedules to ensure optimum utilization of personnel, facility, and equipment resources. I possess knowledge of enterprise in-house cable TV distribution, stage directing of live events, with the ability to plan, organize and implement strategies to ensure the successful completion of a project.My responsibility also ensures overall quality assurance the radio systems, live television pre- and post-production, forthcoming conference room design. -
OwnerMatrix Multimedia A/V, Llc. Apr 2018 - PresentMatrix Multimedia AV is a family-owned business, founded by a veteran with a passion for technology. Our company has over 25 years of experience in the audio visual consulting industry, so you can be sure that you are in good hands. We specialize in providing the best custom solutions and expert advice for any kind of audio visual needs. We use the latest technology to create a unique experience for our customers, and to make sure that their events are a success.
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Senior Audio Visual SpecialistUsda Jul 2018 - Aug 2021Washington, Dc, UsMy duties as an Audio-Visual Specialist for the USDA include, but not limited to: Coordination by organizing all of the audio-visual/IT requirements for daily events and meetings and assigning with our contractors for end user technical support throughout the USDA facilities, which includes the Office of the Secretary and all the events where the Secretary participates. I proactively contact end users of various agencies to meet with and discuss any technical details that may be needed for their meeting; as in Microsoft Teams, Skype for Business, Zoom, WebEx, etc., software configuration of various audio-visual equipment; which includes control processors (Crestron and AMX), codec endpoints (Cisco), audio mixers (ClearOne, Biamp, Q-Sys), and touch panels (Crestron, Extron, AMX).I am extremely proficient in managing the audio-visual lifecycle from its inception with the customer to completion of the project; including end-user training. I also coordinate with building facilities and space management on new buildouts for our agency (Office of Operations), meet with outside vendors for any potentially new huddle space or conference room additions/modifications, troubleshoot current government audio-visual equipment and remove/return material authorization (RMA) if required. Also, within this role, I maintain and track the job's budget, track the hours allocated for the jobs to stay within the project budget and maintain a daily time and materials log, and maintain the responsibility for the job Sign Off.As the A/V Designer, I would be responsible all of the aspects that coincide with putting together all audio-visual components (BOM, equipment, some programming, sound balancing, etc.) of a room, which would include creating drawings, cable location (Cat5/6, video/audio, video teleconferencing, room audio (sound reinforcement, voice lift, etc.), and interaction with other trades -
Project Manager/AvGlobal Com, Inc. Apr 2016 - Jul 2018Sterling, Virginia, UsMy duties as A/V Telecommunication Manager/Project Manager as a contractor for the USDA include, but not limited to: writing all quotes, proposals, SOW, and the bill of materials for all potential and won audio visual and cable infrastructure projects. I also contact customers of various agencies to meet with and discuss a potential sale and/or technical issues that may concern them as in software interaction with current audio-visual equipment, control software configuration, and virtual touch panel programs operated through specific created VLANs. Also, within this role, I create, monitor, and distribute the work schedule to a crew of technicians so that they can take care of the daily tasks that they are given and/ or directing the installation teams during projects. Plus, with current jobs, I maintain and track the job's budget, keeping track of the hours allocated for the jobs to stay within the project budget, keeping track of work by keeping a daily log, and maintain the responsibility for the job Sign Off. As the A/VDesigner, I would be responsible all of the aspects that coincide with putting together all audio visual components (equipment, some programming, sound balancing, etc.) of a room which would include creating blueprints, cable location (Cat5/6, video/audio, video teleconferencing, room speaker, etc.), and interaction with other trades. I'm also responsible for investigating various revenue opportunities with telecommunication service providers and performing market analysis research on broadband and other issues pertaining to telecommunication requirements to evaluate the legal, economic, and institutional implications. -
Sr. A/V Technician1901 Group Oct 2015 - Apr 2016Reston, Virginia, UsMy duties as A/V Telecommunication Manager/Project Manager include, but not limited to: writing all quotes, proposals, SOW, and the bill of materials for all potential and won audio visual and cable infrastructure projects. I also contact customers of various agencies to meet with and discuss a potential sale and/or technical issues that. I create support documentation for clients and for their staff. Also within this role, I create, monitor, and distribute the work schedule to a crew of technicians so that they can take care of the daily tasks that they are given and/or directing the installation teams during projects.Plus, with current jobs, I maintain and track the job's budget, keeping track of the hours allocated for the jobs to stay within the project budget, keeping track of work by keeping a daily log, and maintain the responsibility for the job Sign Off. As the A/V Designer, I would be responsible all of the aspects that coincide with putting together all audio visual components (equipment, some programming, sound balancing, etc.) of a room which would include creating blueprints, cable location (Cat 5/6, video/audio, video teleconferencing, room sound masking, etc.), and interaction with other trades. I also conduct training when a new system is installed. I'm also responsible for investigating various revenue opportunities with telecommunication service providers and performing market analysis research on broadband and other issues pertaining to telecommunication requirements to evaluate the legal, economic, and institutional implications. I'm also responsible for IT Help Desk support and field service technical troubleshooting and problem solving determining IP VLANs for VTC conferencing, standard internet, and A/V systems. I also meet with clients within various agencies to discuss past, present, and future concerns with A/V and IT solutions throughout all of the USDA locations. -
A/V ManagerEvergreen Its Jul 2013 - Sep 2015Laurel, Md, UsMy duties as A/V Telecommunication Manager/Project Manager include, but not limited to: writing all quotes, proposals, SOW, and the bill of materials for all potential and won audio visual and cable infrastructure projects. I also contact customers of various agencies to meet with and discuss a potential sale and/or technical issues that may concern them. Also within this role, I create, monitor, and distribute the work schedule to a crew of technicians so that they can take care of the daily tasks that they are given and/or directing the installation teams during projects. Plus, with current jobs, I maintain and track the job's budget, keeping track of the hours allocated for the jobs to stay within the project budget, keeping track of work by keeping a daily log, and maintain the responsibility for the job Sign Off. As the A/V Designer, I would be responsible all of the aspects that coincide with putting together all audio visual components (equipment, some programming, sound balancing, etc.) of a room which would include creating blueprints, cable location (Cat5/6, video/audio, video teleconferencing, room speaker, etc.), and interaction with other trades. I'm also responsible for investigating various revenue opportunities with telecommunication service providers and performing market analysis research on broadband and other issues pertaining to specified requirements to evaluate the legal, economic, and institutional implications.I'm also responsible for IT Help Desk support determining IP VLANs for VTC conferencing and standard internet. I also meet with clients within various agencies to discuss past, present, and future concerns with A/V and IT solutions throughout all of the USDA locations in Washington, D.C. area. -
Project ManagerMcw Solutions Dec 2010 - Sep 2012As a Project Manager, I would receive a Scope of Work and a parts list, contact the customer to meet with them and the salesperson who they have been involved with to arrange a site survey, verifying said SOW. Also as Project Manager, I would schedule a crew of technicians to install the job, give the installation crew a detailed overview of the job install so that it coincides with the Scope of Work, and to keep track of the hours allocated for the jobs to stay within the project budget, keep track of work by keeping a daily log, and to be responsible for the job Sign Off. As the A/V Foreman, I would be in the field directing multiple installation teams during long projects; which would include reading blueprints, conduit placement, cable tray placements, cable location ( Cat5, 6, 5 conductor, speaker, etc.), and interaction with other trades. As a Programmer, (if needed), I would program and/or debug various Crestron programs
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Lead Tech/Programmer/Project Engineer/Project ManagerAvi-Spl 2000 - 2010As a Crestron programmer, I designed and programmed touch panels and a/v equipment by using Crestron SIMPL, SIMPL+, and VT Pro e software. By implementing this software, I could control, with RS 232 and IR, all A/V equipment, including, but not limited to, matrix video and audio switchers (Extron, Auto Patch, Kramer, etc.) Clearone (AP 400, AP 800, XAP 400, XAP 800, 880(T), etc.) all brands of plasmas, LCD displays, all brands of projectors, DVDs, VCRs, video teleconferencing equipment such as Tandberg, Polycom, Sony, Lifesize, etc. and a multitude of other equipment associated with A/V. As a Project Engineer, I would receive a Scope of Work and a parts list, contact the customer to meet with them and the salesperson who they have been involved with to arrange a site survey, and design the system according to this by using Visio. As a Project Manager, I would schedule a crew of technicians to install the job, give the installation crew a detailed overview of the job install so that it coincides with the Scope of Work, and to keep track of the hours allocated for the jobs to stay within the project budget, and to be responsible for the job Sign Off.
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Field TechnicianCei Oct 1993 - Dec 1999For multiple broadcast stations; i.e., WRC-TV (NBC local affiliate), BET, The former MCI Center, and The Discovery Store.
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Aviation Electronic TechnicianUs Navy Oct 1989 - Oct 1993Washington, Dc, UsMy responsibility was the maintenance, troubleshooting, and repair of the SH-60B Seahawk's cryptologic radios, secured data link transponder, navigation computer, weapons systems, and countermeasure systems.
Frequently Asked Questions about Mark Hightower, Cts-I, Dmc-E-4K
What company does Mark Hightower, Cts-I, Dmc-E-4K work for?
Mark Hightower, Cts-I, Dmc-E-4K works for Alexton Incorporated
What is Mark Hightower, Cts-I, Dmc-E-4K's role at the current company?
Mark Hightower, Cts-I, Dmc-E-4K's current role is Senior Audio Visual Specialist.
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